Performance Systems Integration LLC
Monitoring Administrator
Performance Systems Integration LLC, New York, New York, United States,
We are looking for a Customer Support Administrator to join our growing team!The Customer Support Administrator is responsible for the Monitoring/Emergency Responder Communications Enhancement Systems (ERCS) program by maintaining the database of existing customers and setting up new accounts as well as reading and interpreting daily trouble reports to determine dispatch priority or forward to other departments as necessary.A flexible, hybrid schedule option is available after successful completion of training. You can expect to work 1-2 days remotely and 3-4 days in the office each week.Hourly pay ranges from $25-28/hour depending on applicable skills and experience.In this role you will:
Take customer calls and update customer account informationSet up new customer accounts in various central station software, communicator accounts or other similar programs, prior to technicians arriving on siteMaintain a log of new customer accounts and cancelled accountsEnsure customer accounts are billed properlyComplete all customer requests in a timely mannerContact customer and schedule monitoring techs for monitoring installationsSubmit plans and submittal guides to AHJAdhere to company policies and procedures as well as local, state, and federal regulations and lawsMaintain punctual, regular, and predictable attendanceWork collaboratively in a team environment with a spirit of cooperationRespectfully take direction from managersIdeal Candidate Profile:
Strong written and verbal communication skillsMust have strong basic math skills for billing and reportsExcellent organizational skills and attention to detailFollow oral and written directionsCommunicate effectively with coworkers, management, and customers, and display excellent interpersonal skills and awareness of controversial and/or sensitive issuesComply with safety requirements of the position and actively promote safe work practicesSelf-motivated and ability to work independentlyRequirements:
High School diploma or equivalent1-3 years general administrative experienceKnowing Fire & Life Safety Industry language and terminology a plusKnowledge and ability to understand and operate basic computer functions, operating systems, and software applications such as Windows, Word, Apple IOS, Android, and Outlook. In addition, required to learn and use industry specific devices and software. Must be proficient in Word and Excel.The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve.Company-paid Life and Long-Term Disability InsuranceHealth Savings Account with generous company contribution (HSA)Flexible Spending Accounts for Medical and Dependent Care (FSA)Employee Assistance Program (EAP)Paid Time Off (PTO) plan10 paid holidays off per yearSafe Harbor 401(k) Retirement Plan with liberal company matchCandidates selected for this position will be subject to a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.
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Take customer calls and update customer account informationSet up new customer accounts in various central station software, communicator accounts or other similar programs, prior to technicians arriving on siteMaintain a log of new customer accounts and cancelled accountsEnsure customer accounts are billed properlyComplete all customer requests in a timely mannerContact customer and schedule monitoring techs for monitoring installationsSubmit plans and submittal guides to AHJAdhere to company policies and procedures as well as local, state, and federal regulations and lawsMaintain punctual, regular, and predictable attendanceWork collaboratively in a team environment with a spirit of cooperationRespectfully take direction from managersIdeal Candidate Profile:
Strong written and verbal communication skillsMust have strong basic math skills for billing and reportsExcellent organizational skills and attention to detailFollow oral and written directionsCommunicate effectively with coworkers, management, and customers, and display excellent interpersonal skills and awareness of controversial and/or sensitive issuesComply with safety requirements of the position and actively promote safe work practicesSelf-motivated and ability to work independentlyRequirements:
High School diploma or equivalent1-3 years general administrative experienceKnowing Fire & Life Safety Industry language and terminology a plusKnowledge and ability to understand and operate basic computer functions, operating systems, and software applications such as Windows, Word, Apple IOS, Android, and Outlook. In addition, required to learn and use industry specific devices and software. Must be proficient in Word and Excel.The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve.Company-paid Life and Long-Term Disability InsuranceHealth Savings Account with generous company contribution (HSA)Flexible Spending Accounts for Medical and Dependent Care (FSA)Employee Assistance Program (EAP)Paid Time Off (PTO) plan10 paid holidays off per yearSafe Harbor 401(k) Retirement Plan with liberal company matchCandidates selected for this position will be subject to a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.
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