Heritage Bank NW
Branch Services Officer
Heritage Bank NW, Washington, District of Columbia, us, 20022
Base Salary Range
$26.07 - $32.59 - $39.11 hourly
At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!
As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day.
*pro-rated from start date, and/or hours worked.
Position Overview
Heritage Bank has an exciting opportunity to join our organization! We are seeking a
Branch Banking Services Officer / Business Development
at our Camano Island, WA branch.
The
branch banking services officer
is responsible for the overall profitability and goal achievement of assigned branch location, directing and executing sales and business development activities, managing employee development and engagement through consistent coaching and performance management, while maintaining operational soundness and meeting deposit and loan growth goals and objectives.
The successful candidate will be able to:
Lead and manage a retail branch to ensure that established production goals for deposits, fee income, loan production and other corporate goals, as assigned, are met or exceeded and customer service in the branch is conducted in accordance with the Heritage Bank Service Standards.
Lead and manage sales for the branch including mentoring and training branch staff in using standard relationship selling techniques to grow existing relationships and gain new customer relationships.
Ensure accuracy and timely completion of audits, certifications, compliance, and reporting.
Organize and direct operational workflow to minimize risk and ensure efficient, effective procedures, practices, staff composition and scheduling.
Resolve customer questions and/or concerns in a timely manner to maintain optimal branch performance in service quality, accuracy, efficiency, and manage risk prudently.
Actively lead and train staff to ensure branch consistently adheres to all regulatory compliance standards, internal operational and credit controls.
Develop, implement and monitor the annual and quarterly business plans, including sales goals, income, and expense strategies to ensure maximum profitability for the branch.
Maintain a comprehensive knowledge of operational policies and procedures.
Develop skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.
Work collaboratively with Retail Management/Human Resources to recommend staffing levels and approve personnel actions.
Assist as back up for CSA and FSA positions, as needed.
Represent the Bank in the local community through involvement in professional organizations, activities, and by attending civic and community group meetings and events.
Monitor the physical appearance and condition of the branch and report needed improvements to the Facilities Department.
Ensure Bank activities are performed in compliance with the Bank’s Policies and Standards.
Requirements:
4+ years’ recent experience in banking branch sales, service, and operations, including a minimum of 2 years in a supervisory role.
High School diploma or equivalent - required. Associates degree or higher in Business, Accounting and/or Finance – preferred.
Strong leadership and managerial skills are required to manage, motivate, and develop a team.
Ability to develop and manage income and expense budget(s).
Advanced knowledge of all branch banking job functions, operations, and retail products and services.
Strong analytical reasoning, attention to detail, organizational, data review and time management skills.
Unquestionable integrity in handling sensitive and confidential information required.
Proficient PC experience using MS Office products and working knowledge of financial services industry core processing and automated banking systems.
This position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008.
Valid driver’s license, proof of insurance and reliable transportation, as regular travel may be required.
Working Environment/Conditions:
Climate controlled office environment.
Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
Work requires willingness to work a flexible and/or rotating schedule.
Physical Demands/Effort:
Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile.
Ability to stand or sit for extended periods of time and duration of shift.
Occasional lifting to independently move, lift or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs.
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.
Heritage Bank is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.
If you need assistance completing the online application, please email:
HBRecruiting@HeritageBankNW.com
Salary Range Disclaimer
The base salary range represents the min, mid and max of Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance.
#J-18808-Ljbffr
$26.07 - $32.59 - $39.11 hourly
At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!
As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day.
*pro-rated from start date, and/or hours worked.
Position Overview
Heritage Bank has an exciting opportunity to join our organization! We are seeking a
Branch Banking Services Officer / Business Development
at our Camano Island, WA branch.
The
branch banking services officer
is responsible for the overall profitability and goal achievement of assigned branch location, directing and executing sales and business development activities, managing employee development and engagement through consistent coaching and performance management, while maintaining operational soundness and meeting deposit and loan growth goals and objectives.
The successful candidate will be able to:
Lead and manage a retail branch to ensure that established production goals for deposits, fee income, loan production and other corporate goals, as assigned, are met or exceeded and customer service in the branch is conducted in accordance with the Heritage Bank Service Standards.
Lead and manage sales for the branch including mentoring and training branch staff in using standard relationship selling techniques to grow existing relationships and gain new customer relationships.
Ensure accuracy and timely completion of audits, certifications, compliance, and reporting.
Organize and direct operational workflow to minimize risk and ensure efficient, effective procedures, practices, staff composition and scheduling.
Resolve customer questions and/or concerns in a timely manner to maintain optimal branch performance in service quality, accuracy, efficiency, and manage risk prudently.
Actively lead and train staff to ensure branch consistently adheres to all regulatory compliance standards, internal operational and credit controls.
Develop, implement and monitor the annual and quarterly business plans, including sales goals, income, and expense strategies to ensure maximum profitability for the branch.
Maintain a comprehensive knowledge of operational policies and procedures.
Develop skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.
Work collaboratively with Retail Management/Human Resources to recommend staffing levels and approve personnel actions.
Assist as back up for CSA and FSA positions, as needed.
Represent the Bank in the local community through involvement in professional organizations, activities, and by attending civic and community group meetings and events.
Monitor the physical appearance and condition of the branch and report needed improvements to the Facilities Department.
Ensure Bank activities are performed in compliance with the Bank’s Policies and Standards.
Requirements:
4+ years’ recent experience in banking branch sales, service, and operations, including a minimum of 2 years in a supervisory role.
High School diploma or equivalent - required. Associates degree or higher in Business, Accounting and/or Finance – preferred.
Strong leadership and managerial skills are required to manage, motivate, and develop a team.
Ability to develop and manage income and expense budget(s).
Advanced knowledge of all branch banking job functions, operations, and retail products and services.
Strong analytical reasoning, attention to detail, organizational, data review and time management skills.
Unquestionable integrity in handling sensitive and confidential information required.
Proficient PC experience using MS Office products and working knowledge of financial services industry core processing and automated banking systems.
This position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008.
Valid driver’s license, proof of insurance and reliable transportation, as regular travel may be required.
Working Environment/Conditions:
Climate controlled office environment.
Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
Work requires willingness to work a flexible and/or rotating schedule.
Physical Demands/Effort:
Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile.
Ability to stand or sit for extended periods of time and duration of shift.
Occasional lifting to independently move, lift or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs.
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.
Heritage Bank is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.
If you need assistance completing the online application, please email:
HBRecruiting@HeritageBankNW.com
Salary Range Disclaimer
The base salary range represents the min, mid and max of Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance.
#J-18808-Ljbffr