Anaplan Inc
AVP, Professional Services, Americas
Anaplan Inc, Miami, Florida, us, 33222
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
Our mission is to break the traditional business planning models, currently performed through spreadsheets or old legacy systems, and replace them with Anaplan’s Business Planning Cloud Platform, enabling customers to use it as their spine of decision-making right across their connected company.
This is a business-critical position within our professional services function running a regional team of strategic Directors, Business Development Managers, Professional Services Managers, Solution Implementation Managers, and Solution Architects that serve Anaplan customers and partners in the successful implementation of the Anaplan Platform and portfolio of products. Customers depend on this position and team to provide an excellent customer experience with Anaplan.
Your Impact
In this role, you will drive and lead Professional Services resources to assess, design, build and deliver commercially viable Anaplan planning and analytics solutions. Your role will be to own the Americas region of Anaplan customers, (via your Professional Services team), and ensure their continual success.
You’ll be someone who is not afraid to advise a company or your team members, in Finance one day, then Sales or Supply Chain the next. Anaplan’s Platform and its associated applications are diverse across multiple use cases and industries. We truly go across the entire business, so you’ll need to be flexible and have a strong knowledge of business processes and their desired outcomes.
It means you need to take all your experience in business development, business process, technology, and client management and combine them to guide and manage our customers, partners and your team members to an appropriate solution. It sometimes means you need to re-direct a customer or team member in the most tactful way possible for them to have a smooth first implementation. You also need to ‘teach the customer to fish’- helping them become self-sufficient so that they can expand beyond their first process in Anaplan.
You’ll be the General Manager of your region, with P&L responsibility. You will be required to maintain KPIs at the required levels to maintain the business. Major KPIs include:
Services Revenue, (in line with FY targets)
Revenue Mix %, (partner vs Anaplan in line with FY targets)
Services Bookings, (in line with FY targets)
Billable Utilization % for Professional Services team members, (in line with FY targets)
Services Bill Rates, (in line with FY targets)
Contribution Margin, (in line with FY targets)
Average Monthly Billable Hours, (in line with FY targets)
Implementation TTV (time to value)
Customer Satisfaction
Customer Adoption
Regrettable Attrition
Employee Engagement
Professional Development
In addition, you and your team of leaders will be responsible for building and developing a scalable team to ensure best practice development, repeatability in delivery, constant improvement, and an evolution of services offerings to support the continuous innovation of the Anaplan solution.
You’ll also be someone who can take a complex issue and break it down into simple, manageable steps or milestones
Your spirit and tenacity to drive excellence throughout the entire customer lifecycle; from helping your team with services and business development pre-sale to product delivery and customer satisfaction post-sale
Bringing together and cooperating with all stakeholders to lead diverse teams comprised of client employees, partner resources, and Anaplan employees through several projects simultaneously
Providing vision, guidance, insight expertise, and advice to the Anaplan Professional Services team
Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the sales organization promptly
Resolve all customer escalations promptly, timely, and effectively
Mentor your teams and direct reports to facilitate career growth and progression
Build relationships with key partners in your territory (i.e., Sales and Customer Success)
Maintain monthly cadence calls with Customer Success Directors, Sales AVPs/RVPs, and Partner leads
Your Qualifications
You must possess a successful track record of a minimum of 15+ years’ experience managing software projects and teams, ideally in a cloud applications/enterprise planning environment
A customer services-orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support and/or multi-dimensional modeling
Must have been responsible for managing teams in diverse environments, remote/onsite/offshore/sub-contracting models in a multi-vendor environment
Track record managing a P&L $25M+
Experience with Agile methodology
Ability to constantly exceed SLAs and improve processes
Ability to develop services solutions and help team members scope client engagements at any level
Strong contract negotiation skills
Strong client management skills with Executive Level communication experience
Engagement delivery travel (up to 25%) is expected across the region to support new opportunities and active customer engagements
The role can be based anywhere in the United States
Our Commitment to Diversity, Equity, Inclusion and Belonging
Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
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What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
Our mission is to break the traditional business planning models, currently performed through spreadsheets or old legacy systems, and replace them with Anaplan’s Business Planning Cloud Platform, enabling customers to use it as their spine of decision-making right across their connected company.
This is a business-critical position within our professional services function running a regional team of strategic Directors, Business Development Managers, Professional Services Managers, Solution Implementation Managers, and Solution Architects that serve Anaplan customers and partners in the successful implementation of the Anaplan Platform and portfolio of products. Customers depend on this position and team to provide an excellent customer experience with Anaplan.
Your Impact
In this role, you will drive and lead Professional Services resources to assess, design, build and deliver commercially viable Anaplan planning and analytics solutions. Your role will be to own the Americas region of Anaplan customers, (via your Professional Services team), and ensure their continual success.
You’ll be someone who is not afraid to advise a company or your team members, in Finance one day, then Sales or Supply Chain the next. Anaplan’s Platform and its associated applications are diverse across multiple use cases and industries. We truly go across the entire business, so you’ll need to be flexible and have a strong knowledge of business processes and their desired outcomes.
It means you need to take all your experience in business development, business process, technology, and client management and combine them to guide and manage our customers, partners and your team members to an appropriate solution. It sometimes means you need to re-direct a customer or team member in the most tactful way possible for them to have a smooth first implementation. You also need to ‘teach the customer to fish’- helping them become self-sufficient so that they can expand beyond their first process in Anaplan.
You’ll be the General Manager of your region, with P&L responsibility. You will be required to maintain KPIs at the required levels to maintain the business. Major KPIs include:
Services Revenue, (in line with FY targets)
Revenue Mix %, (partner vs Anaplan in line with FY targets)
Services Bookings, (in line with FY targets)
Billable Utilization % for Professional Services team members, (in line with FY targets)
Services Bill Rates, (in line with FY targets)
Contribution Margin, (in line with FY targets)
Average Monthly Billable Hours, (in line with FY targets)
Implementation TTV (time to value)
Customer Satisfaction
Customer Adoption
Regrettable Attrition
Employee Engagement
Professional Development
In addition, you and your team of leaders will be responsible for building and developing a scalable team to ensure best practice development, repeatability in delivery, constant improvement, and an evolution of services offerings to support the continuous innovation of the Anaplan solution.
You’ll also be someone who can take a complex issue and break it down into simple, manageable steps or milestones
Your spirit and tenacity to drive excellence throughout the entire customer lifecycle; from helping your team with services and business development pre-sale to product delivery and customer satisfaction post-sale
Bringing together and cooperating with all stakeholders to lead diverse teams comprised of client employees, partner resources, and Anaplan employees through several projects simultaneously
Providing vision, guidance, insight expertise, and advice to the Anaplan Professional Services team
Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the sales organization promptly
Resolve all customer escalations promptly, timely, and effectively
Mentor your teams and direct reports to facilitate career growth and progression
Build relationships with key partners in your territory (i.e., Sales and Customer Success)
Maintain monthly cadence calls with Customer Success Directors, Sales AVPs/RVPs, and Partner leads
Your Qualifications
You must possess a successful track record of a minimum of 15+ years’ experience managing software projects and teams, ideally in a cloud applications/enterprise planning environment
A customer services-orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support and/or multi-dimensional modeling
Must have been responsible for managing teams in diverse environments, remote/onsite/offshore/sub-contracting models in a multi-vendor environment
Track record managing a P&L $25M+
Experience with Agile methodology
Ability to constantly exceed SLAs and improve processes
Ability to develop services solutions and help team members scope client engagements at any level
Strong contract negotiation skills
Strong client management skills with Executive Level communication experience
Engagement delivery travel (up to 25%) is expected across the region to support new opportunities and active customer engagements
The role can be based anywhere in the United States
Our Commitment to Diversity, Equity, Inclusion and Belonging
Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr