Sr. Client Specialist (Float)

We are seeking an enthusiastic and customer-oriented Sr. Client Specialist to join our Deposit Services team at Bridgewater Bank. In this role, you will serve as the face of the bank as the initial welcoming contact for clients and provide superior customer service while processing client requests in person, by phone, or email in a positive professional environment.This is a float position with the primary location being St. Paul. Ability to travel within the Twin Cities required.RESPONSIBILITIES:Desire to work at multiple branch locations as needed, adaptability to different work environments and team dynamics.Accurately process routine financial transactions including check cashing, deposits, withdrawals, transfers, and loan payments through Integrated Teller processing system.Greet all clients, answer phone calls, monitor client services inbox promptly, and access client information as requested to ensure a positive client experience.Ensure client identity verification procedure is followed with each client request.Balance assigned Integrated Teller role, cash recycler, and vault inventory in accordance with procedures.Ensure all required documentation is completed for all transactions.Complete suspicious activity incidents and process client fraud requests timely in conjunction with the Deposit Operations department.Sort, distribute, and process returned mail.Assist with scanning of documentation into internal systems such as Accu.Positively represent the bank in all interactions with clients, coworkers, and vendors.Maintain conference rooms, kitchen, and front desk, and ensure adequate supplies are available.Adhere to the bank’s policies, procedures, security requirements, and government regulations including (but not limited to) BSA.Participate in ongoing training to enhance knowledge of banking and keep abreast of new and/or changes in regulations.QUALIFICATIONS:6-12 months of BWB Client Specialist or equivalent banking experience.Prior retail or customer service experience.Outstanding interpersonal and communication skills.Professional, friendly demeanor.Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.Knowledge of ITI and Integrated Teller a plus.ABOUT BRIDGEWATER BANK:Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.We’re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution, and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy is just a bonus! Will you join us?PLEASE NOTE:The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

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