NIFC Help Desk - Desktop Support Technician

NIFC Help Desk - Desktop Support Technician at Koniag Government Services in Boise, Idaho, United States Job Description TGS Job ID 2465105 Tuknik Government Services , a Koniag Government Services company, is looking for an NIFC Help Desk - Desktop Support Technician to join our growing team. The place of Performance of the contract shall primarily take place in Boise, ID. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The candidate gives on-site or off-site technical assistance and support for incoming questions and issues related to computer systems, software, and hardware. Assesses and troubleshoots computer support problems, performs diagnostic tests on programs, identifies problems, and determines and implements solutions, applying understanding of computer software and hardware products and services. Essential Duties and Responsibilities: + The candidate shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA) These services include, but are not limited to: + Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and DFS paths. + Support the current Windows operating system as implemented; Support Mac; Support IOS and Android mobile devices; troubleshoot network and standalone printer issues. + Resolve routine problems for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of customer hardware and software components. + Provide technical assistance and solutions to customers as well as other IT staff or contractors. + Collect specific and detailed information from reference sources, software utilities, or customers. + Perform basic troubleshooting of networks, web pages, workstations, computers, and mobile devices under direction of more senior IT staff. + Create IT Training sessions, presentations, documentation, and instructions to share with other IT support teams upon approval. + Communicate and coordinate IT support activities between the National and local offices. + Asset management including wiping, excessing equipment, and tracking, before property review. + Resolve tickets within SLA timeframes. + Utilize only BLM approved remote support tools such as Dameware, Remote Assist Launcher, Microsoft Remote Desktop to provide remote customer support Utilize the Help Desk ticketing system to document all work, progress, and resolutions. + Supply continual status updates within the Remedy ticket worklogs, follow-up with customers to ensure customer satisfaction before closing each ticket, and ensure tickets are closed promptly when issues are resolved. + Supplement its existing processes if necessary, utilizing BLM's Remedy help desk ticket system to collect, manage, estimate, prioritize, release, and close out work activities associated with performance of work under this task order. When the service provider receives inbound requests, they shall document all required customer and description information in the ticket system. + Work on all tickets based on established priority level assigned. Required Qualifications, Experience, Skills & Abilities: + High School Diploma + 3 years of experience + HDI Desktop Support Technician, MS: Configuring Windows Devices, CompTIA A+ CE Working Environment & Conditions This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at or by calling 703-488-9377 to request accommodation. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 To view full details and how to apply, please login or create a Job Seeker account