Pasona NA
Technical Customer Support - Temporary Job Num: 56270
Pasona NA, San Jose, California, United States, 95199
Technical Customer Support - Temporary Position-56270 Job Num: 56270h5
Job Description
Title: Technical Customer Support
Employment Type: Temporary
Work Style: Office
Pay: $35.00/h
FLSA: Non-Exempt
Period: ASAP - 5/30/2025
Office Hours: 8:00 am - 5:00 pm(Can be flexible with starting and ending times, beginning earlier and finishing earlier if needed.)
Location: San Jose, CA
Position Summary: Provide remote networking services and technical support to end-users via telephone, in-person, online, or TeamViewer. Assist customers with issues like TCP/IP connectivity, system upgrades, firewall limitations, PC tune-ups, software installs/upgrades, and network troubleshooting. May also provide basic computer training.
Essential Functions:
IT/Technical Support:
Provide technical assistance via phone, in-person, and online.Troubleshoot software and technical problems, perform remote troubleshooting, and guide customers through problem-solving.Support product/software installation, configuration, maintenance, upgrades, and data management.Assist with networking, server connections, system upgrades, and firewall limitations.Provide technical assistance for DICOM, EMR systems, and compliance requirements.Create and manage test protocols for hardware and software compatibility.Customer Support:
Serve as the first point of contact for customers, communicate directly, and maintain accurate records.Investigate and resolve customer inquiries and complaints promptly.Provide support to internal and external customers, including field service engineers and sales personnel.Maintain regular contact with customers to monitor product performance and update customer status.Documentation and Procedures:
Create service calls, process workflows, and document according to SOPs.Update customer data, produce activity reports, and accurately log events and resolutions.Prepare quotes, create pick tickets, pack items, and create shipping labels.Other Responsibilities:
Coordinate activities with IT, network services, and information systems partners/vendors.Ensure compliance with company rules and SOPs, maintain service records, and track customer complaints.Support and back up other team members in their absence.Perform additional tasks and assist the team as needed.Critical Competencies:
Protect confidential information and seek constant improvement.Communicate goals and objectives clearly, facilitate constructive communication, and resolve conflicts.Be available for customers, present as a reliable partner, and take initiative to enhance work results.Plan and organize effectively, anticipate obstacles, and develop contingency plans.Analyze problems, make informed decisions, and involve others when necessary.Job Specific Skills (IT):
Maintain up-to-date knowledge of company products/services.Manage IT projects and stay informed about IT best practices.Minimum Qualifications:
Proficiency with general office equipment and software (Windows, MS Office, SAP, etc.).Ability to travel occasionally and valid driver's license.
To apply, please email resume to
sthe@pasona.com
Job Details
City:
San JoseState:
CAJob Type:
Temporary JobPay Rate:
35.00Languages:
EnglishHours of Operation:
40Benefits:
Contact Information
Job Owner:
Stefanie HeJob Owner Email :
sthe@pasona.com
Job Description
Title: Technical Customer Support
Employment Type: Temporary
Work Style: Office
Pay: $35.00/h
FLSA: Non-Exempt
Period: ASAP - 5/30/2025
Office Hours: 8:00 am - 5:00 pm(Can be flexible with starting and ending times, beginning earlier and finishing earlier if needed.)
Location: San Jose, CA
Position Summary: Provide remote networking services and technical support to end-users via telephone, in-person, online, or TeamViewer. Assist customers with issues like TCP/IP connectivity, system upgrades, firewall limitations, PC tune-ups, software installs/upgrades, and network troubleshooting. May also provide basic computer training.
Essential Functions:
IT/Technical Support:
Provide technical assistance via phone, in-person, and online.Troubleshoot software and technical problems, perform remote troubleshooting, and guide customers through problem-solving.Support product/software installation, configuration, maintenance, upgrades, and data management.Assist with networking, server connections, system upgrades, and firewall limitations.Provide technical assistance for DICOM, EMR systems, and compliance requirements.Create and manage test protocols for hardware and software compatibility.Customer Support:
Serve as the first point of contact for customers, communicate directly, and maintain accurate records.Investigate and resolve customer inquiries and complaints promptly.Provide support to internal and external customers, including field service engineers and sales personnel.Maintain regular contact with customers to monitor product performance and update customer status.Documentation and Procedures:
Create service calls, process workflows, and document according to SOPs.Update customer data, produce activity reports, and accurately log events and resolutions.Prepare quotes, create pick tickets, pack items, and create shipping labels.Other Responsibilities:
Coordinate activities with IT, network services, and information systems partners/vendors.Ensure compliance with company rules and SOPs, maintain service records, and track customer complaints.Support and back up other team members in their absence.Perform additional tasks and assist the team as needed.Critical Competencies:
Protect confidential information and seek constant improvement.Communicate goals and objectives clearly, facilitate constructive communication, and resolve conflicts.Be available for customers, present as a reliable partner, and take initiative to enhance work results.Plan and organize effectively, anticipate obstacles, and develop contingency plans.Analyze problems, make informed decisions, and involve others when necessary.Job Specific Skills (IT):
Maintain up-to-date knowledge of company products/services.Manage IT projects and stay informed about IT best practices.Minimum Qualifications:
Proficiency with general office equipment and software (Windows, MS Office, SAP, etc.).Ability to travel occasionally and valid driver's license.
To apply, please email resume to
sthe@pasona.com
Job Details
City:
San JoseState:
CAJob Type:
Temporary JobPay Rate:
35.00Languages:
EnglishHours of Operation:
40Benefits:
Contact Information
Job Owner:
Stefanie HeJob Owner Email :
sthe@pasona.com