Help Desk Representative

Help Desk Representative at Robert Half in Boise, Idaho, United States Job Description Description We are in search of a Help Desk Representative to join our team in Boise, Idaho. This role involves being the first point of contact for customers, providing assistance through inbound calls, and ensuring a high level of customer service is maintained. This opportunity offers a short-term contract employment opportunity in the industry. Responsibilities - Respond to inbound calls promptly and professionally, ensuring customer inquiries are handled efficiently. - Deliver exceptional customer service, addressing customers' needs and resolving their issues. - Utilize data entry skills to update and maintain customer records accurately. - Coordinate with the call center team to improve customer service processes and procedures. - Utilize Microsoft Excel and Word for data management and correspondence. - Manage inbound and outbound calls, ensuring efficient communication with customers. - Handle order entries accurately and in a timely manner. - Schedule appointments as required, ensuring optimal time management. - Use email correspondence effectively to communicate with customers and team members. - Maintain a high level of product and service knowledge to provide accurate information to customers. Requirements - Proficiency in answering inbound calls and managing inbound/outbound calls - Experience in a call center or customer service environment - Strong customer service skills with a focus on providing exceptional customer experiences - Ability to perform data entry tasks with accuracy and speed - Proficiency in handling email correspondence professionally and effectively - Ability to use Microsoft Excel and Microsoft Word to perform job-related duties - Experience with order entry and processing - Ability to schedule appointments efficiently and accurately - Excellent communication and interpersonal skills - Ability to work under pressure and manage multiple tasks simultaneously - Capacity to work independently and as part of a team - Strong problem-solving skills and the ability to make decisions under pressure - Willingness to learn new skills and adapt to changing work environments - High attention to detail and organizational skills - Professional attitude and appearance. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking 'Apply Now,' you're agreeing to Robert Half's Terms of Use (. To view full details and how to apply, please login or create a Job Seeker account