Technical Support Engineer (T3)

Why Join Us?As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.Check Point Software Technologies has been recognized by Forbes as one of the World’s Best Places to Work four years in a row (2020-2023), ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes’ list of World’s Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture – you belong with us.Key Responsibilities

Assist in reproducing issues and work with internal teams to provide resolutions / knowledge transfers.Assist with managing customer expectations and resolution of technical issues in a timely manner.Provides necessary support to the Service Managers for high profile technical escalations.Develops, maintains and teaches troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.Qualifications

CCNA or equivalent required.0 - 2 years of experience troubleshooting network related technologies in an enterprise environment.Experience providing technical support direct to customers or resellers in an enterprise environment.Experience working with Sales Force, Zendesk, Freshdesk or any other ticketing system via phone/web/chat.Scripting/Programming experience with: Bash, Python, JAVA, SQL.Minimal travel may be expected.This is a hybrid role: 2 days on site.Must be eligible to work in the US without sponsorship from an employer now or in the future.EOE M/F/Veterans/Persons with disability

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