City Of Providence
Assistant Manager - Part-time Seasonal (Winter)
City Of Providence, Providence, Rhode Island, us, 02912
Assistant Manager - Part-time Seasonal (Winter)
Job descriptionAssistant Manager Seasonal Position – Winter 2023-2024City of Providence Parks Department – City Center Rink
City Center Rink is in the heart of downtown Providence between Biltmore and Burnside Park. It is one of the 120 city parks in Providence, including 12 downtown parks. During the winter season, The Providence Rink serves over 50,000 ice skating and ice bumper car patrons. It is the premier destination for visitors to explore our downtown parks and a staple in the community for outdoor activities.The City Center Rink is looking for a seasonal Assistant Manager position. The staff member will work under the supervision of assistant managers and will report to the City Center Manager.Opportunities at the City Center are fun, fast paced and challenging. Assistant Managers should be able to work in a high-volume customer service setting, have strong leadership skills, and be able to facilitate effective communication between staff and management.The Rink also has Spring-Fall programming so this in an opportunity that can be extended past the winter.Responsibilities include, but are not limited to:
Manager on duty for winter ice skating and ice bumper car operations including front ticket office management, supervising seasonal staff (ticket sellers, skate hosts, bumper hosts)Assist with opening and closing the facilityAssisting with Facility ManagementAssist with event management and supervising full ice and facility rentals. These events are typically Saturday and Sunday mornings.Food and beverage coordinationAssisting with marketing, social media, website managementAssisting with training staff and excelling at customer serviceMeeting high levels of customer serviceCommunicating clearly and positively with all customers and staffCommunicating to patrons about skating rink rulesCommunicating with Staff and Management regarding issues including scheduling, conduct, inter-staff conflict, maintenance issues (skates & ice bumper cars), facility issues, time-off requests, and/or availability conflictsVisually watching ice skating rink for injuries or other challengesAdditional responsibilities include but are not limited to:
Training on Lilypad POS (Point of Sale), ticket selling, customer service, answering phones, and customer communicationPlanning and managing events: setup, breakdown, safety, mapping activities, communicating with guests, coordinating staffAssisting with generating social media content and sending content to marketing managerEvening and weekend hours may be includedMeeting high levels of customer serviceComplete incident reports when neededSupervise Skate Hosts, Ticket Sellers, Rental Room during the winter seasonCommunicate clearly and positively with all staffReplenish and restock merchandise and party supplies as neededBalance the cash drawerEnsure all frontline staff are completing their tasks daily during winter seasonUpdate all point of sale recordsSupervising set ups, events, and breakdownsSupervising cleaning staffWorking with event organizersWorking with Fire Marshall, Police, Security, and Medics to ensure safety of patronsAssisting with property walkthroughs when necessaryOther duties may be assignedRequirements:
Experience with customer service in a public settingCompleted bachelor’s degree preferred. Studies in sport management, sport entertainment, recreation management, business, business management, event management, entrepreneurship, event planning, GIS, facility maintenance, turf maintenance or other related fieldsWillingness to work outside. Ability to work on projects independently with guidance and direction from City Center ManagerSome remote work may be includedExperience working with a POS system, handling cash and cash drawers and opening and closing a facility. Food & beverage, retail or customer service experience preferred.Experience supervising staffWeekend or evening availability as well as regular business hoursFirst Aid, CPR, AED Certification preferred. Basic first aid will be required to acquire within the first 3 months.Evening and weekend hours and holidays will be included - must be available for 2 holidays at minimum and during School Vacation(s)Open on Christmas Eve, New Years Eve, & New Years DaySchool Vacations are from 12/23/24-1/2/25 & 2/17/25-2/23/25Experience with customer service, retail, food & beverage or other applicable experience
Job Type: Part-timePay: $21.00 - $25.00 per hourShift:
Day shiftNight shiftApplication Question(s):
Will you be away for school break or vacation? If yes, what dates?**You MUST be available for 2 holidays at minimum and during School Vacation(s) 12/23/24-1/2/25 & 2/17/25-2/23/25We are open on Christmas Eve, New Years Eve, & New Years Day.Education:
Bachelor's (Preferred)Work Location: In person
Job descriptionAssistant Manager Seasonal Position – Winter 2023-2024City of Providence Parks Department – City Center Rink
City Center Rink is in the heart of downtown Providence between Biltmore and Burnside Park. It is one of the 120 city parks in Providence, including 12 downtown parks. During the winter season, The Providence Rink serves over 50,000 ice skating and ice bumper car patrons. It is the premier destination for visitors to explore our downtown parks and a staple in the community for outdoor activities.The City Center Rink is looking for a seasonal Assistant Manager position. The staff member will work under the supervision of assistant managers and will report to the City Center Manager.Opportunities at the City Center are fun, fast paced and challenging. Assistant Managers should be able to work in a high-volume customer service setting, have strong leadership skills, and be able to facilitate effective communication between staff and management.The Rink also has Spring-Fall programming so this in an opportunity that can be extended past the winter.Responsibilities include, but are not limited to:
Manager on duty for winter ice skating and ice bumper car operations including front ticket office management, supervising seasonal staff (ticket sellers, skate hosts, bumper hosts)Assist with opening and closing the facilityAssisting with Facility ManagementAssist with event management and supervising full ice and facility rentals. These events are typically Saturday and Sunday mornings.Food and beverage coordinationAssisting with marketing, social media, website managementAssisting with training staff and excelling at customer serviceMeeting high levels of customer serviceCommunicating clearly and positively with all customers and staffCommunicating to patrons about skating rink rulesCommunicating with Staff and Management regarding issues including scheduling, conduct, inter-staff conflict, maintenance issues (skates & ice bumper cars), facility issues, time-off requests, and/or availability conflictsVisually watching ice skating rink for injuries or other challengesAdditional responsibilities include but are not limited to:
Training on Lilypad POS (Point of Sale), ticket selling, customer service, answering phones, and customer communicationPlanning and managing events: setup, breakdown, safety, mapping activities, communicating with guests, coordinating staffAssisting with generating social media content and sending content to marketing managerEvening and weekend hours may be includedMeeting high levels of customer serviceComplete incident reports when neededSupervise Skate Hosts, Ticket Sellers, Rental Room during the winter seasonCommunicate clearly and positively with all staffReplenish and restock merchandise and party supplies as neededBalance the cash drawerEnsure all frontline staff are completing their tasks daily during winter seasonUpdate all point of sale recordsSupervising set ups, events, and breakdownsSupervising cleaning staffWorking with event organizersWorking with Fire Marshall, Police, Security, and Medics to ensure safety of patronsAssisting with property walkthroughs when necessaryOther duties may be assignedRequirements:
Experience with customer service in a public settingCompleted bachelor’s degree preferred. Studies in sport management, sport entertainment, recreation management, business, business management, event management, entrepreneurship, event planning, GIS, facility maintenance, turf maintenance or other related fieldsWillingness to work outside. Ability to work on projects independently with guidance and direction from City Center ManagerSome remote work may be includedExperience working with a POS system, handling cash and cash drawers and opening and closing a facility. Food & beverage, retail or customer service experience preferred.Experience supervising staffWeekend or evening availability as well as regular business hoursFirst Aid, CPR, AED Certification preferred. Basic first aid will be required to acquire within the first 3 months.Evening and weekend hours and holidays will be included - must be available for 2 holidays at minimum and during School Vacation(s)Open on Christmas Eve, New Years Eve, & New Years DaySchool Vacations are from 12/23/24-1/2/25 & 2/17/25-2/23/25Experience with customer service, retail, food & beverage or other applicable experience
Job Type: Part-timePay: $21.00 - $25.00 per hourShift:
Day shiftNight shiftApplication Question(s):
Will you be away for school break or vacation? If yes, what dates?**You MUST be available for 2 holidays at minimum and during School Vacation(s) 12/23/24-1/2/25 & 2/17/25-2/23/25We are open on Christmas Eve, New Years Eve, & New Years Day.Education:
Bachelor's (Preferred)Work Location: In person