Technical Services Specialist III (Help Desk)

Position Details Position Information Position Title Technical Services Specialist III (Help Desk) Job Type Full Time - 12 months Department Information Technology Services Job Location Crete, NE (68333) Position Summary Doane University invites applications for the Technical Services Specialist III (Help Desk) position on our Crete Campus. As a Technical Services Specialist III, you'll be at the forefront of our Service Center, contributing to its support, planning, and operational efficiency. This role requires creative problem-solving skills and a commitment to excellence in customer service. While the primary work location is our Crete campus, all Technical Services Specialists will be part of a rotating schedule, providing support at our Lincoln campus one day each week. Your responsibilities will encompass a diverse range of customer service duties, including providing leadership and guidance to our student customer service representatives. Additionally, you'll play a crucial role in setting up technology equipment and coordinating resources for university events and activities. Serving as the primary point of contact for students, faculty, staff, and customers, you'll address issues, requests, and inquiries through various channels, ensuring exceptional service delivery. Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the University. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. Following USCIS regulations, successful applicants must be legally able to accept work in the United States. Doane is unable to sponsor applicants for work visas FLSA Salaried (Exempt) Salary $48,000 Minimum Required Qualifications Associate degree or equivalent work experience. Experience in: Customer service management Relationship management Program management Problem management Incident management Preferred Qualifications Asset management Change management ITIL-related skills in service desk management Required Licenses/Certifications Preferred Licenses/Certifications Physical/Environmental/Working Conditions Working Conditions Regular and punctual attendance is an essential function of this position. Non-traditional hours of emergency support and the carry and use of a cell phone is required This position reports to the Crete campus but travels to Doane campuses (Lincoln and Omaha) as necessary for service, projects, maintenance, and emergencies. Travel Required Physical Requirements Medium work Outdoor Exposure Primarily exposed to indoor elements Background Check Required Yes Posting Detail Information Posting Number STF109 Desired Start Date Position End Date (if temporary) Open Date 10/15/2024 Review Start Date Close Date Open Until Filled Yes Special Instructions to Applicant Review of applications will begin immediately and continue until the position is filled. We offer competitive paid time off, benefits packages, and professional development opportunities. To support our employees' educational goals, we offer free tuition for undergraduate programs and discounted tuition for graduate programs at Doane. Quick Link for Direct Access to Posting https://doane.peopleadmin.com/postings/1947