IT Operations and Support SR Technician - ITSD

IT Operations and Support SR Technician - ITSD at Idaho Division of Human Resources in Boise, Idaho, United States Job Description IT Operations and Support SR Technician - ITSD Posting Begin Date: 2024/10/22 Posting End Date: 2024/10/29 Category: IT And Computers Work Type: Full Time Remote: Flexible Hybrid Location: Boise, ID, United States Minimum Salary: 22.32 Maximum Salary: 25.25 Pay Rate Type: Hourly Description DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS Applications will be accepted through 4:59 PM MST on the posting end date. The Information Technology Services Division of the Idaho Department of Health and Welfare seeks a customer service centered candidate for the Tier 1 Support Team. This position serves a vital role supporting staff throughout the department. TheIT Operations Support senior Technicianprovides in-person, telephone, and electronic messaging technical support. Candidates must have excellent communication skill and the ability to build relationships with internal business partners. This position is located inBoise. This position may be eligible for telework after successful completion of probation and necessary training. BENEFITS: BEST RETIREMENT AVAILABLE IN THE NATION We have one of the Nation's best state retirement systems ( (PERSI) that offers a lifetime benefit. OTHER EXCELLENT BENEFITS + 11 paid holidays + Generous vacation and sick leave accrual beginning as soon as you start + Paid parental leave (+ Medical, dental, vision insurance - incredible rates (full-time/30+ hours per week) + PERSI Choice 401(k) + Deferred compensation plan + Life insurance + Short and long-term disability insurance + Student Loan Forgiveness (+ Wellness programs + Employee Assistance Program (EAP) + Flexible Spending Accounts (FSA) + Wide variety of training opportunities + Some positions offer flexible hours and/or telecommuting EXAMPLE OF DUTIES: + Provides a wide range of technical assistance to system users. + Installs software and hardware, including non-standard configurations. + May work as part of a team or work independently on small projects with supervision. + Resolves diverse problems and queries received from users or the help desk requiring troubleshooting for solutions. + Supports testing and documentation activities. MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below. + Good knowledge of computer trends, software, capabilities, and terminology.Typically gained by valid IT certification OR an applicable two-year degree OR at least two years of work experience where advising others in this area was a predominant duty of the job. + Good knowledge of computer hardware and software installation and troubleshooting.Typically gained by valid IT certification OR an applicable two-year degree OR at least one year of work experience where installing and troubleshooting hardware and software was a predominant duty of the job. + Experience working with network systems, evaluating and resolving computer, system, and user problems including compatibility conflicts, application operations, hardware malfunctions, and telecommunications problems.Typically gained by at least one year of work experience working with network systems, evaluating and resolving computer, system, and user problems including compatibility conflicts, application operations, hardware malfunctions, and telecommunications problems. + Experience installing and maintaining computer hardware, software, and peripherals in the network and/or multi-platform environment.Typically gained by at least one year of work experience installing and maintaining computer hardware, software, and peripherals in the network and/or multi-platform environment. + Experience providing one-to-one IT training.Typically gained by at least one year of work experience providing one-to-one IT training. Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants. + Experience supporting automated OS deployment tools (such as SCCM, LANDesk OSD, Symantec Ghost, etc.). Typically gained by at least one year of related work experience. + Experience providing customer service. Typically gained by at least one year of related work experience. Learn About a Career with DHW (PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: [email protected] (PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations. 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