Regis Corporation
Guest Services Manager
Regis Corporation, Orlando, Florida, us, 32885
POSITION TITLE:
Guest Service ManagerREPORTS TO:
Assistant General Manager / General ManagerPOSITION SUMMARY:The
Guest Service Manager
is a multi-dimensional role that requires performing multiple job duties, often simultaneously. The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests. Additional responsibilities include: communicating with all departments, managing reservations and room assignments, assisting with the F&B operation and responding to guest requests, inquiries and escalations.DUTIES AND RESPONSIBILITIES:Ensure front desk is tidy and has all necessary materials (e.g. key cards, packets, etc.)Train, supervise and support front deskRecruit and train new employeesCreate, organize, and maintain scheduling for all front office employeesAssign tasks and ensure all front of house positions are covered for duration of shiftEnsure timely and accurate customer serviceHandle complaints and specific customer requestsTroubleshoot emergenciesMonitor stock and order office suppliesReview and respond to all in-house and 3 rd
party reviews.All other duties as assigned/required.POSITION REQUIREMENTS:Must be able to communicate in English both written and verbally.Must be able to stand for long periods of time.Must be able to lift 20 lbs.
#J-18808-Ljbffr
Guest Service ManagerREPORTS TO:
Assistant General Manager / General ManagerPOSITION SUMMARY:The
Guest Service Manager
is a multi-dimensional role that requires performing multiple job duties, often simultaneously. The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests. Additional responsibilities include: communicating with all departments, managing reservations and room assignments, assisting with the F&B operation and responding to guest requests, inquiries and escalations.DUTIES AND RESPONSIBILITIES:Ensure front desk is tidy and has all necessary materials (e.g. key cards, packets, etc.)Train, supervise and support front deskRecruit and train new employeesCreate, organize, and maintain scheduling for all front office employeesAssign tasks and ensure all front of house positions are covered for duration of shiftEnsure timely and accurate customer serviceHandle complaints and specific customer requestsTroubleshoot emergenciesMonitor stock and order office suppliesReview and respond to all in-house and 3 rd
party reviews.All other duties as assigned/required.POSITION REQUIREMENTS:Must be able to communicate in English both written and verbally.Must be able to stand for long periods of time.Must be able to lift 20 lbs.
#J-18808-Ljbffr