Dexian DISYS
Desktop Support Technician
Dexian DISYS, Broomfield, Colorado, United States, 80020
Desktop Support Technician
Job details:Posted: 30 October 2024Location: Broomfield, COJob type: PermanentReference: 942641Job description
Desktop Support Technician - performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. The incumbent works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.Essential duties for the position include, but are not limited to the following:Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.Resolve incidents and problems associated with EUC equipment.Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future.Support Authorized Users connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.Provide repair and maintenance for mobile devices.Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).Provide software break/fix services and replacement of non-warranty assets for end users.Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.Provide warranty and break/fix support for networked printers and scanners.Provide support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.Utilize problem management database and systems to track and report on customer calls and requests.Communicate technical information to technical and non-technical team and customers.Deskside support services as required.Desktop support experience - Systems installations on PC hardware platforms.Troubleshooting of OS level stability and performance issues.Use of ticketing and documentation systems and processes in performing tasks.Automated Image Deployment - Experience in preparing images for automated deployment using an enterprise systems management platform.Understanding the latest Windows operating systems. Identifying and resolving image deployment issues.Provide Smart hands for Network and Server teams.Able to troubleshoot specialized proprietary environment.Job Requirements/Qualifications:
Experience:Requires 5+ years of related work experience.Sound knowledge of CarbonBlack/BIT9 (End Point Security).Basic Powershell understanding and script writing.Installing, upgrading, and migrating to Windows 7/10.Deploying Windows 7/10 in large enterprises.Configuring hardware and applications.Configuring network connectivity.Configuring access to resources.Configuring mobile computing.Configuring backup and recovery options.ServiceNow.Jira.Mac Imaging.Desired Certifications:CompTia A+MCSA: Windows 7, 8, or 10.MCSE: Desktop Infrastructure.Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Job details:Posted: 30 October 2024Location: Broomfield, COJob type: PermanentReference: 942641Job description
Desktop Support Technician - performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. The incumbent works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.Essential duties for the position include, but are not limited to the following:Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.Resolve incidents and problems associated with EUC equipment.Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future.Support Authorized Users connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.Provide repair and maintenance for mobile devices.Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).Provide software break/fix services and replacement of non-warranty assets for end users.Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.Provide warranty and break/fix support for networked printers and scanners.Provide support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.Utilize problem management database and systems to track and report on customer calls and requests.Communicate technical information to technical and non-technical team and customers.Deskside support services as required.Desktop support experience - Systems installations on PC hardware platforms.Troubleshooting of OS level stability and performance issues.Use of ticketing and documentation systems and processes in performing tasks.Automated Image Deployment - Experience in preparing images for automated deployment using an enterprise systems management platform.Understanding the latest Windows operating systems. Identifying and resolving image deployment issues.Provide Smart hands for Network and Server teams.Able to troubleshoot specialized proprietary environment.Job Requirements/Qualifications:
Experience:Requires 5+ years of related work experience.Sound knowledge of CarbonBlack/BIT9 (End Point Security).Basic Powershell understanding and script writing.Installing, upgrading, and migrating to Windows 7/10.Deploying Windows 7/10 in large enterprises.Configuring hardware and applications.Configuring network connectivity.Configuring access to resources.Configuring mobile computing.Configuring backup and recovery options.ServiceNow.Jira.Mac Imaging.Desired Certifications:CompTia A+MCSA: Windows 7, 8, or 10.MCSE: Desktop Infrastructure.Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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