Client Services Manager

Position Title:[[Client Services Manager]]Shift: 8 AM- 5 PMSalary:[[$65,000 - $75,000]]Pay Grade:[[13]]Other Forms of Compensation:[[Bonus]] ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email here to view the step-by-step instructions to refer a friend to this position. Job SummaryThis individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction. Key Responsibilities:Provides continued high standard of service and communication to maintain client baseSurveys existing accounts for new opportunitiesManipulates data as needed for internal business reviews/meetingsPerforms an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performanceManages internal resources to problem solve for issues that have happened in the fieldServes as liaison between client and sector to ensure all relevant information is communicatedPerforms other duties as assignedQualifications:Bachelor’s Degree3-5 years of experienceDemonstrated ability to prepare, analyze and present complex business reviews to ClientsExcellent interpersonal communication and negotiation skills coupled with a strong customer service orientationDemonstrated ability to use analytical and intuitive judgment and sound decision makingStrong problem solving skillsStrong computer software skills required, specifically in the areas of Microsoft Word and Microsoft ExcelApply to ESFM Services today!ESFM is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Eurest services maintains a drug-free workplace.Associates at Corporate are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.Req ID:1366085ESFMBrandy Wilson