Internal Communication Specialist

Major Job Responsibilities:Work with Internal Communications team to amplify global internal communications efforts across an array of channels with an effective cadence that inspires internal enthusiasm and employee engagement and pride.Help manage internal communications editorial calendar for internal stories and news, research and write stories, and align with external communications efforts when necessarySupport internal communications channel strategy as well as day-to-day implementation, including digital signage, newsletter and intranet communicationsProvide ongoing content management (posting, updating, quality assurance and brand compliance) and work in a variety of communications platforms: emails, audio, video, intranet, digital signage, etc.Develop a wide range of creative internal communication deliverables —including newsletter articles, emails, editorial content, presentations, Q&A — to engage and inform employees through a mix of channelsConceptualize and research creative internal communication strategies and campaigns and keep apprised of internal communications best practicesDevelop and maintain relationships with key internal stakeholders including those within GCA and across the business to ensure every internal communications opportunity is maximized and successes are amplifiedUse metrics, data and related insights to help drive internal programs and activities and gain insight on how our internal communication channels are working and where improvements are needed for a more seamless user experience.Key Skills and Abilities:Written communication—exceptional writing skills, strong line-editing, copyediting and proofreading skills, varies writing style to meet needs, presents data effectively.Oral communication—speaks clearly and persuasively; possesses ability to engage others; listens and gets clarification; responds well to questions; actively participates in meetingsTechnical skills—strong Word, Excel and PowerPoint ability as well as experience with intranet platforms (such as Simpplr and SharePoint) and digital sign management systems. Ability to use visual concepts, graphic design or HTML a plus.Analytics – ability to use channel metrics to influence communications strategies and advise cross-functional stakeholders effectivelyDigital fluency – foundational understanding of behaviors in the digital space and digital platforms. Keeps abreast of new digital and social trends, tools and platforms.Proven ability to use multiple communications channels and technologies to create impactful communications that are aligned with strategy and ensure we are reaching employees when and where they are availableCapacity to work across teams at the highest levels of the organization, enjoys working with people and understands discretion and diplomacyAbility to plan and coordinate internal campaigns and events —should have superior organizational and project management skills and attention to detailAbility to think innovatively and creatively, and change course if necessary, to achieve desired resultsPassion for storytelling and the company’s commitment to urban revitalization and its disruptive, technology-driven cultureExcellent organization and problem-solving skills; flexible, process-oriented and able to manage constant flow of information from multiple sourcesPositive and can-do attitude and willingness to work hard and roll up sleeves to get work done

Knowledge and Skills/Education and Experience:College degree in social sciences or humanitiesAt least 4-6 years of work experience in a communications capacityExperience working in a multi-cultural, cross-functional environment that appreciates different perspectives and collaborationAdept at using and experimenting with communication technologies and has experience maximizing digital content in various forms across the company’s channels.