Sierra Pacific Home and Comfort
Dispatcher
Sierra Pacific Home and Comfort, Rancho Cordova, California, us, 95741
Dispatcher
$20 to $25 / per hour + Bonuses
Are We the Right Fit for You?
Are you looking to join a company that is the leader in home services? Sierra Pacific has been an industry leader in the residential retrofit business in the Greater Sacramento Region since 1984, with services spanning from HVAC, Solar Pool, Solar Electric & Generators, to Water Treatment and Windows. We are dedicated to providing the "Wow" experience for our clients with every interaction, and are looking for team members with a shared commitment to integrity and excellence.
Job Description
As a Dispatcher your primary role is to delegate, schedule and route our Service Technicians. Dispatcher tracks field technician work location, equipment, and work status; monitors scheduled service appointments and helps anticipate dispatching decisions throughout the workday. Dispatcher works closely with the whole customer service team and shares information regarding service time frame, appointment availability, delays, or special instructions.
The position is fast-paced, and requires the individual to be able to transfer attention from one duty to the next quite often, while possessing sound judgment to find solutions for any challenges. Position is on site.
Responsibilities
Routing Service Technicians, and scheduling efficiently with a high-level attention to detail
Call by Call Dispatching to ensure Service Technician has completed all tasks
Communicate with clients with updates on parts, scheduling, appointment confirmations and follow up phone calls
Ask high level qualifying questions to clients to setup field technicians for success in the field
If needed, help out the Customer Service call center with incoming calls
Scheduling and Routing Prepaid Maintenances
Qualifications
Experience as a dispatcher for 1+ years desired
Be a strong team player
Able to make quick decisions in a fast phase environment.
Strong attendance record
Desire to exceed customer's expectations
Ability to handle physical workload, including lifting up to 50 lbs
Benefits
Medical, Dental & Vision Insurance
Paid Vacations
Paid Holidays
401K with Employer Match
Year-round work
Paid training
$20 to $25 / per hour + Bonuses
Are We the Right Fit for You?
Are you looking to join a company that is the leader in home services? Sierra Pacific has been an industry leader in the residential retrofit business in the Greater Sacramento Region since 1984, with services spanning from HVAC, Solar Pool, Solar Electric & Generators, to Water Treatment and Windows. We are dedicated to providing the "Wow" experience for our clients with every interaction, and are looking for team members with a shared commitment to integrity and excellence.
Job Description
As a Dispatcher your primary role is to delegate, schedule and route our Service Technicians. Dispatcher tracks field technician work location, equipment, and work status; monitors scheduled service appointments and helps anticipate dispatching decisions throughout the workday. Dispatcher works closely with the whole customer service team and shares information regarding service time frame, appointment availability, delays, or special instructions.
The position is fast-paced, and requires the individual to be able to transfer attention from one duty to the next quite often, while possessing sound judgment to find solutions for any challenges. Position is on site.
Responsibilities
Routing Service Technicians, and scheduling efficiently with a high-level attention to detail
Call by Call Dispatching to ensure Service Technician has completed all tasks
Communicate with clients with updates on parts, scheduling, appointment confirmations and follow up phone calls
Ask high level qualifying questions to clients to setup field technicians for success in the field
If needed, help out the Customer Service call center with incoming calls
Scheduling and Routing Prepaid Maintenances
Qualifications
Experience as a dispatcher for 1+ years desired
Be a strong team player
Able to make quick decisions in a fast phase environment.
Strong attendance record
Desire to exceed customer's expectations
Ability to handle physical workload, including lifting up to 50 lbs
Benefits
Medical, Dental & Vision Insurance
Paid Vacations
Paid Holidays
401K with Employer Match
Year-round work
Paid training