National Grid USA
Senior Infrastructure Engineer
National Grid USA, Brooklyn, New York, United States, 11210
About us
At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Senior Infrastructure Engineer, and find your superpower.We need you!We want to find an innovative, adaptable, and results-oriented Senior Infrastructure Engineer to help create a digital workspace that will meet the growing needs of our Business and employees . This position can be located in
Waltham, MA, Brooklyn, NY, Hicksville, NY, or Syracuse, NY
(candidates may also reside in either Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). If you yearn to be innovative, contribute new ideas, and play a critical part in our Digital Workplace Services team, we want to hear from you!What you'll do
As a Senior Infrastructure Engineer, you'll drive the Strategic and Engineering direction for the Content and Collaboration (CC) area within the Digital Workplace team. You'll work closely with Vendors, Partners, Project teams, with recommendations for short-term tactical improvements and solutions, while being a key contributor for long-term strategic and engineering solutions for the future. You'll interact with the Operations teams on high-level incidents and assist with the troubleshooting of escalated issues from within the operational regions. You'll collaborate closely with Solution Architects across all of IT and within the project space to ensure, maintain, and deliver a world-class user experience with continuing service improvement.Key responsibilities include the following:Implementnew key initiatives within the Content and Collaboration organizationEngineersolutions for current state and future vision that align to overall product roadmapsWork closely with architecture, engineering manager, product owners, and delivery functions to provide a world-class end-to-end product experience to end-user customersProvide insights into products, technologies, and market trends while keeping updated with the latest technologiesTroubleshoot complex software and hardware issues as the final IT escalation levelDevelop close relationship with vendors, business and technology leadersDocument solutions, SOPs and endpoint configuration standardsPresent team recommendations to management, communicate technical issues in a concise and clear messageWork with IT Communications and Business Enablement teams to develop materials to market productsAssist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity
About you
B achelor's degree from an accredited educational institution in a technical discipline (e.g. computer science, electrical engineering), or equivalent experienceProven experience within Collaboration Technologies and delivering capabilities such as Active Directory, Azure AD, Microsoft 365, Exchange, SharePoint, Teams, Power PlatformIn-depth knowledge and understanding of Conditional AccessExperience writing and running PowerShell scriptsDemonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to useWorking knowledge of agile development methodologiesAbility to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solvingMore Information
Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!Rewarding work and a collaborative, team-oriented culture are just the beginning . Review our digital benefit guide atngbenefitslivebrighter.comfor full details and descriptions.Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.#LI-CL1 #LI-HYBRIDSalaryDowstate NY $110,000 - $155,000 a yearMassachusetts $102,000 - $144,000 a yearUpstate NY$91,000 - $128,000 a yearSalary is commensurate with experience and locationThis position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Senior Infrastructure Engineer, and find your superpower.We need you!We want to find an innovative, adaptable, and results-oriented Senior Infrastructure Engineer to help create a digital workspace that will meet the growing needs of our Business and employees . This position can be located in
Waltham, MA, Brooklyn, NY, Hicksville, NY, or Syracuse, NY
(candidates may also reside in either Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). If you yearn to be innovative, contribute new ideas, and play a critical part in our Digital Workplace Services team, we want to hear from you!What you'll do
As a Senior Infrastructure Engineer, you'll drive the Strategic and Engineering direction for the Content and Collaboration (CC) area within the Digital Workplace team. You'll work closely with Vendors, Partners, Project teams, with recommendations for short-term tactical improvements and solutions, while being a key contributor for long-term strategic and engineering solutions for the future. You'll interact with the Operations teams on high-level incidents and assist with the troubleshooting of escalated issues from within the operational regions. You'll collaborate closely with Solution Architects across all of IT and within the project space to ensure, maintain, and deliver a world-class user experience with continuing service improvement.Key responsibilities include the following:Implementnew key initiatives within the Content and Collaboration organizationEngineersolutions for current state and future vision that align to overall product roadmapsWork closely with architecture, engineering manager, product owners, and delivery functions to provide a world-class end-to-end product experience to end-user customersProvide insights into products, technologies, and market trends while keeping updated with the latest technologiesTroubleshoot complex software and hardware issues as the final IT escalation levelDevelop close relationship with vendors, business and technology leadersDocument solutions, SOPs and endpoint configuration standardsPresent team recommendations to management, communicate technical issues in a concise and clear messageWork with IT Communications and Business Enablement teams to develop materials to market productsAssist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity
About you
B achelor's degree from an accredited educational institution in a technical discipline (e.g. computer science, electrical engineering), or equivalent experienceProven experience within Collaboration Technologies and delivering capabilities such as Active Directory, Azure AD, Microsoft 365, Exchange, SharePoint, Teams, Power PlatformIn-depth knowledge and understanding of Conditional AccessExperience writing and running PowerShell scriptsDemonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to useWorking knowledge of agile development methodologiesAbility to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solvingMore Information
Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!Rewarding work and a collaborative, team-oriented culture are just the beginning . Review our digital benefit guide atngbenefitslivebrighter.comfor full details and descriptions.Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.#LI-CL1 #LI-HYBRIDSalaryDowstate NY $110,000 - $155,000 a yearMassachusetts $102,000 - $144,000 a yearUpstate NY$91,000 - $128,000 a yearSalary is commensurate with experience and locationThis position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.