Solstice Consulting Group
Client SaaS Success Manager (Oil & Gas Sector)
Solstice Consulting Group, Houston, Texas, United States, 77299
Solstice Consulting Group is seeking a
Client SaaS Services Manager (Oil & Gas) for our technology client located in
Houston, Texas (link removed) This role is
HYBRID
(3 days per week in the West Houston office). This is a client service and support role,
not
a new business sales role.
Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector
Minimum of 3+ years of recent Client SaaS Services and Data Engineering experience required
Experience in client relations, support and training required
Experience working in the oil & gas industry required
Base salary of $105k - $125k DOE plus 20% bonus opportunity and benefits
Role Responsibilities:
Manage assigned accounts as point person for client support, training, retention and communication
Collaborate with Sales Managers and Implementation Teams to develop and execute account strategies
Responsible for coordinating account end user platform adoption and usage
Assess and categorize client requests and organize timely responses and resolutions
Develop, prepare, and deliver new client onboarding and training
Communicate effectively and build trusted relationships with client decision makers
Communicate with internal team to identify potential risk and plan for risk mitigation
Support in the ongoing development of Client Services strategies and procedures
Influence product enhancements through cross-functional team collaboration
Contribute to the creation of customer-facing materials including training materials and e-learning content.
Requirements:
Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector
Client SaaS Services Manager (Oil & Gas) for our technology client located in
Houston, Texas (link removed) This role is
HYBRID
(3 days per week in the West Houston office). This is a client service and support role,
not
a new business sales role.
Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector
Minimum of 3+ years of recent Client SaaS Services and Data Engineering experience required
Experience in client relations, support and training required
Experience working in the oil & gas industry required
Base salary of $105k - $125k DOE plus 20% bonus opportunity and benefits
Role Responsibilities:
Manage assigned accounts as point person for client support, training, retention and communication
Collaborate with Sales Managers and Implementation Teams to develop and execute account strategies
Responsible for coordinating account end user platform adoption and usage
Assess and categorize client requests and organize timely responses and resolutions
Develop, prepare, and deliver new client onboarding and training
Communicate effectively and build trusted relationships with client decision makers
Communicate with internal team to identify potential risk and plan for risk mitigation
Support in the ongoing development of Client Services strategies and procedures
Influence product enhancements through cross-functional team collaboration
Contribute to the creation of customer-facing materials including training materials and e-learning content.
Requirements:
Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector