Joveo CPA - ASPCA (A)
Senior Manager, Animal Placement
Joveo CPA - ASPCA (A), Pawling, New York, United States, 12564
Summary:Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of
Senior Manager,
Placement & Transport
at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!
The
Senior Manager, Placement & Transport is responsible for e
nsuring animals ready for placement move out of the R&R Center quickly and effectively, efficiently finding the most appropriate next step in their journey. The person in this role will develop and oversee a direct adoptions program at the R&R Center and will collaborate with the ASPCA’s Centralized Placement Team and the Adoption Center in NYC to maintain a steady flow of animals out of R&R Center sheltering through transport.
The successful candidate
is
a true collaborator, working closely and consistently with colleagues in the R&R Center and across the ASPCA, as well as directly with adopters, to
find healthy, happy placement for dogs
as quickly as possible.
Recovery & Rehabilitation Center Overview & Upcoming LaunchThe R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.
Th
is position has a target start date of
January 13, 2025
and is remote until the facility is ready for occupancy in May of 2025, after which it will be an in-person position based in Pawling, NY. This position requires the incumbent to live within a commuting distance to Pawling, NY by May 1, 2025.
This position will be posted internally until 5pm EST on October 29, 2024.
Responsibilities:Responsibilities include but are not limited to:Placement
Program Management
(
30
%)Develop, implement, and oversee the R&R Center’s Direct Adoptions Program
, aligning with organization wide philosophies and making use of existing adoptability criteria and behavior alignment tools
Continually assess the direct adoptions program,
with an eye for making high quality and expedient placements
and
ensuring a positive adopter experience
Collaborate across teams to
foster
a steady flow of information about dogs on course
for placement, and a steady flow of dogs available for placement
Encourage and demonstrate collaboration across areas by participating in playgroups, behavior treatments,
loading dogs for
transport,
and
other handling opportunities, and
maintaining up to date knowledge of dogs in care and ready for placement, as well as the processes and procedures of other teams
Work closely with R&R Center teams, Centralized Placement, and the Adoption Center to determine which avenue
s
are appropriate for each dog, working to minimize behavioral or medical setbacks upon placement
Collaborate with Behavioral Sciences Team, Shelter Medical Services, and Centralized Placement to support the onboarding of new shelter partners; conducting facility visits when necessary to review and introduce the R&R’s rehabilitation program
Coordinate shadowing opportunities
for partner shelters to enhance their understanding of R&R Center programs, and increase willingness to accept
graduate dogs
Analyze adopter and transfer partner feedback, assessing their experiences and the success of the R&R Center program
Gather and review relevant medical, behavioral, and photo/video animal information and submit to Centralized Placement to facilitate partner placement
Work directly with adopters, as needed, to facilitate expedient and successful adoptions
Transport Program Management
(25
%)Develop, implement, and
oversee
the R&R Center’s
Transport Program
Oversee all aspects of animal transport including, but not limited to partner relations and quality assurance, animal readiness, proper transport, fleet oversight and maintenance, appropriate animal handling, transport schedule, routes, emergency preparedness, etc.
Work closely with NYC teams daily, collaborating on which animals are ready for transport to the R&R
Center, arranging
those transports, and driving as needed
Ensure the safe and humane animal transport for long and short trips
Ensure all transport staff are properly trained and always maintain a professional appearance, clean and safe vehicles, and safeguard program assets and animals
Work collaboratively with other
R&R Center
leaders
to ensure appropriate level of competent, engaged back-up transport assistance is available
Oversee and track the purchasing of supplies and proper maintenance of program assets including vehicles and inventory
People Management
(
25
%)Provide direct oversight of Manager, Adoptions and Coordinator, Transport
Ensure team adheres to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities
Collaborate with R&R Center leadership to develop, implement, and evaluate employee recognition milestones and engagement initiatives
Arrange tasks and resources effectively to optimize workflow and ensure efficiency
Set clear, achievable team goals, inspiring and motivating team members to perform at their best
Facilitate ample and open communication within and across teams
Directly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningful
Monitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisals
Work with R&R Center leadership and the People Team to recruit, hire, and onboard new employees, and contribute to workforce planning
Collaborate with R&R Center leadership and the Learning & Development Team to identify training needs and provide opportunities for professional development
Administrative and
Operational Duties
(
20
%)Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements
Gather quantitative and qualitative data to assess
the success of
the direct adoptions program, identify and address any bottlenecks in animal flow, and recommend changes to improve program outcomes
Prepare and present
monthly
reports on
the performance and
achievements
of
the placement and transport programs
to
R&R Center and Rehabilitation Services leadership
Attend and
meaningfully
contribute to all relevant R&R Center and ASPCA meetings
Accurately track and report time worked, time off, and work-related
expenses
Responsibly steward R&R Center assets
Exemplifies the ASPCA’s Core Values
:Has
Commitment
and dedication to improving the lives of animals
Demonstrates
Ownership
and feels responsible for outcomes
Believes in
Team
– that we are stronger together
Seeks to
Elevate
others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Education and Work ExperienceHigh School Diploma or GED required, B.S. or B.A. preferred
Minimum of 2 year of management experience
3 years of experience working in an animal shelter, preferably in a hands-on animal care role
Professional or volunteer experience with animal adoptions is preferred
Community outreach and engagement experience is preferred
Experience writing and editing is preferred
Experience in photography is preferred
5 or more years driving experience preferred
Experience in animal transportation or veterinary/animal shelter services preferred
Fear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire
QualificationsValid driver’s license and ability to pass a motor vehicle history check demonstrating safe driving
Ability and willingness to travel up to
10%
of the time
A
vailable to work a flexible schedule
, including
days, evenings, weekends, and holidays
Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus
Excellent written and oral communication skills
Able to regularly witness animals suffering medically and/or behaviorally
Comfortable with humane euthanasia in theory and in practice
Displays concern for the safety and well-being of self, animals and others, especially under stress
Fosters collaboration by creating strong connections with colleagues at all levels and in all areas
Builds strong work relationships based on trust, respect, and listening to understand
Freely and generously shares knowledge, skills, and expertise with others
Demonstrates genuine interest in the thoughts, ideas, and expertise of others
Proactively problem-solves and takes appropriate initiative to implement solutions
Flexible; can easily adapt to changes and help others do the same
Resilient; bounces back from difficult and disappointing situations quickly
Strong and adaptable people manager
Artfully flexes management and coaching styles to best support diverse individuals
Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected
Ability to set a clear direction and inspire others to work towards shared goals
Sets a high standard by leading with transparency, integrity, honesty and strong ethical principles
Unafraid of hard conversations and approaches them openly, quickly, and kindly
Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships
Values training and education for self and team, ensuring ample access to learning opportunities
Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces
where it may be noisy
and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible
Ability to sit for extended periods while working at a desk or computer
Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies
Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations
Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time
Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects
Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties
Compensation and Benefits:Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.The starting pay rate for this role is $88,000 - $93,000For more information on our Benefit offerings, click
here
.
Join our Talent Community:If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join
our
Talent Community
to stay connected to future opportunities with the ASPCA.
Qualifications:See above for qualifications details.
Language:EnglishEducation and Work Experience:High School DiplomaOur EEO Policy:
The ASPCA is an Equal Employment Opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.
A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.
Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,
or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).About Us:The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.Applicants that are residents of Colorado:
Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.
Senior Manager,
Placement & Transport
at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!
The
Senior Manager, Placement & Transport is responsible for e
nsuring animals ready for placement move out of the R&R Center quickly and effectively, efficiently finding the most appropriate next step in their journey. The person in this role will develop and oversee a direct adoptions program at the R&R Center and will collaborate with the ASPCA’s Centralized Placement Team and the Adoption Center in NYC to maintain a steady flow of animals out of R&R Center sheltering through transport.
The successful candidate
is
a true collaborator, working closely and consistently with colleagues in the R&R Center and across the ASPCA, as well as directly with adopters, to
find healthy, happy placement for dogs
as quickly as possible.
Recovery & Rehabilitation Center Overview & Upcoming LaunchThe R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.
Th
is position has a target start date of
January 13, 2025
and is remote until the facility is ready for occupancy in May of 2025, after which it will be an in-person position based in Pawling, NY. This position requires the incumbent to live within a commuting distance to Pawling, NY by May 1, 2025.
This position will be posted internally until 5pm EST on October 29, 2024.
Responsibilities:Responsibilities include but are not limited to:Placement
Program Management
(
30
%)Develop, implement, and oversee the R&R Center’s Direct Adoptions Program
, aligning with organization wide philosophies and making use of existing adoptability criteria and behavior alignment tools
Continually assess the direct adoptions program,
with an eye for making high quality and expedient placements
and
ensuring a positive adopter experience
Collaborate across teams to
foster
a steady flow of information about dogs on course
for placement, and a steady flow of dogs available for placement
Encourage and demonstrate collaboration across areas by participating in playgroups, behavior treatments,
loading dogs for
transport,
and
other handling opportunities, and
maintaining up to date knowledge of dogs in care and ready for placement, as well as the processes and procedures of other teams
Work closely with R&R Center teams, Centralized Placement, and the Adoption Center to determine which avenue
s
are appropriate for each dog, working to minimize behavioral or medical setbacks upon placement
Collaborate with Behavioral Sciences Team, Shelter Medical Services, and Centralized Placement to support the onboarding of new shelter partners; conducting facility visits when necessary to review and introduce the R&R’s rehabilitation program
Coordinate shadowing opportunities
for partner shelters to enhance their understanding of R&R Center programs, and increase willingness to accept
graduate dogs
Analyze adopter and transfer partner feedback, assessing their experiences and the success of the R&R Center program
Gather and review relevant medical, behavioral, and photo/video animal information and submit to Centralized Placement to facilitate partner placement
Work directly with adopters, as needed, to facilitate expedient and successful adoptions
Transport Program Management
(25
%)Develop, implement, and
oversee
the R&R Center’s
Transport Program
Oversee all aspects of animal transport including, but not limited to partner relations and quality assurance, animal readiness, proper transport, fleet oversight and maintenance, appropriate animal handling, transport schedule, routes, emergency preparedness, etc.
Work closely with NYC teams daily, collaborating on which animals are ready for transport to the R&R
Center, arranging
those transports, and driving as needed
Ensure the safe and humane animal transport for long and short trips
Ensure all transport staff are properly trained and always maintain a professional appearance, clean and safe vehicles, and safeguard program assets and animals
Work collaboratively with other
R&R Center
leaders
to ensure appropriate level of competent, engaged back-up transport assistance is available
Oversee and track the purchasing of supplies and proper maintenance of program assets including vehicles and inventory
People Management
(
25
%)Provide direct oversight of Manager, Adoptions and Coordinator, Transport
Ensure team adheres to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities
Collaborate with R&R Center leadership to develop, implement, and evaluate employee recognition milestones and engagement initiatives
Arrange tasks and resources effectively to optimize workflow and ensure efficiency
Set clear, achievable team goals, inspiring and motivating team members to perform at their best
Facilitate ample and open communication within and across teams
Directly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningful
Monitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisals
Work with R&R Center leadership and the People Team to recruit, hire, and onboard new employees, and contribute to workforce planning
Collaborate with R&R Center leadership and the Learning & Development Team to identify training needs and provide opportunities for professional development
Administrative and
Operational Duties
(
20
%)Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements
Gather quantitative and qualitative data to assess
the success of
the direct adoptions program, identify and address any bottlenecks in animal flow, and recommend changes to improve program outcomes
Prepare and present
monthly
reports on
the performance and
achievements
of
the placement and transport programs
to
R&R Center and Rehabilitation Services leadership
Attend and
meaningfully
contribute to all relevant R&R Center and ASPCA meetings
Accurately track and report time worked, time off, and work-related
expenses
Responsibly steward R&R Center assets
Exemplifies the ASPCA’s Core Values
:Has
Commitment
and dedication to improving the lives of animals
Demonstrates
Ownership
and feels responsible for outcomes
Believes in
Team
– that we are stronger together
Seeks to
Elevate
others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Education and Work ExperienceHigh School Diploma or GED required, B.S. or B.A. preferred
Minimum of 2 year of management experience
3 years of experience working in an animal shelter, preferably in a hands-on animal care role
Professional or volunteer experience with animal adoptions is preferred
Community outreach and engagement experience is preferred
Experience writing and editing is preferred
Experience in photography is preferred
5 or more years driving experience preferred
Experience in animal transportation or veterinary/animal shelter services preferred
Fear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire
QualificationsValid driver’s license and ability to pass a motor vehicle history check demonstrating safe driving
Ability and willingness to travel up to
10%
of the time
A
vailable to work a flexible schedule
, including
days, evenings, weekends, and holidays
Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus
Excellent written and oral communication skills
Able to regularly witness animals suffering medically and/or behaviorally
Comfortable with humane euthanasia in theory and in practice
Displays concern for the safety and well-being of self, animals and others, especially under stress
Fosters collaboration by creating strong connections with colleagues at all levels and in all areas
Builds strong work relationships based on trust, respect, and listening to understand
Freely and generously shares knowledge, skills, and expertise with others
Demonstrates genuine interest in the thoughts, ideas, and expertise of others
Proactively problem-solves and takes appropriate initiative to implement solutions
Flexible; can easily adapt to changes and help others do the same
Resilient; bounces back from difficult and disappointing situations quickly
Strong and adaptable people manager
Artfully flexes management and coaching styles to best support diverse individuals
Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected
Ability to set a clear direction and inspire others to work towards shared goals
Sets a high standard by leading with transparency, integrity, honesty and strong ethical principles
Unafraid of hard conversations and approaches them openly, quickly, and kindly
Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships
Values training and education for self and team, ensuring ample access to learning opportunities
Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces
where it may be noisy
and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible
Ability to sit for extended periods while working at a desk or computer
Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies
Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations
Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time
Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects
Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties
Compensation and Benefits:Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.The starting pay rate for this role is $88,000 - $93,000For more information on our Benefit offerings, click
here
.
Join our Talent Community:If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join
our
Talent Community
to stay connected to future opportunities with the ASPCA.
Qualifications:See above for qualifications details.
Language:EnglishEducation and Work Experience:High School DiplomaOur EEO Policy:
The ASPCA is an Equal Employment Opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.
A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.
Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,
or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).About Us:The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.Applicants that are residents of Colorado:
Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.