Arnold Machinery
SERVICE MANAGER - CONSTRUCTION EQUIPMENT
Arnold Machinery, Phoenix, Arizona, United States, 85003
Job Details
Job LocationCE Phoenix - PHOENIX, AZ
Position TypeFull Time
Education LevelHigh School Degree or GED
Travel PercentageNegligible
Job ShiftDay
Description
Service Manager (Construction Equipment) $2000 sign on bonus
No company can promise uncompromised customer satisfaction without the people to backup and deliver that promise. At Arnold we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Manager helps Arnold to keep that standing.
SUMMARY
Incumbent is responsible for administering and prioritizing all repair and set up work done for customer machines and internal equipment, supervising associates performance and communication, managing customer relations and invoicing procedures, and financial management of the service department.
ESSENTIAL DUTIES AND RESPONSIBILITIESSupervise staffing and retention up to date training for technicians, dealings with other internal departments, and after hour assignments.Review all invoicing for timeliness and accuracy.Resolve customer complaints quickly and with Silver Service commitment.Acquire new business and quote repair costs accurately and timely.Promote safety with education and training while controlling worker's compensation expense.Supervise service truck fleet maintenance and inventory.Resolve and all issues with manufacturers including but not restricted to warranties.PHYSICAL DEMANDS AND WORKING CONDITIONS
Ability to operate computer keyboard and sit for long periods of time.Ability to supervise clerical and service repair work assignments.Ability to drive to visit customers and vendors.Ability to perform assignments away from home branch. Average travel requirements of 6 times per year.KNOWLEDGE, SKILLS, AND ABILITIES
Ability to demonstrate effective written, verbal and interpersonal skills.Ability to operate a computer and comprehend various software programs.Skilled at performance management, negotiation, leadership, problem solving and motivation.Ability to manage under stress with Silver Service attitude.Ability to plan, organize, and prioritize assignments in order to meet deadlines with a high degree of accuracy and detail.Knowledge about repair requirements and inventory lines.Knowledge of financial reporting and expense control for service department.Ability to provide adequate training opportunities for self and staff.Knowledgeable about marketing and acquiring new business.Qualifications
EDUCATION AND EXPERIENCE
The minimum requirements for this position are as follows: two years higher education, three to five years of work related experience in marketing, customer relations, machine set up and repairs, management and supervision of people and procedures, current and clean Class B CDL.
The preceding statements describe the general job responsibilities and are not intended to be construed as an exhaustive list of tasks and skills required of the job incumbent. This job description may be re-evaluated and/or modified at any time without notice to the incumbent.
MEASUREMENTS OF A GOOD SERVICE DEPARTMENT
Administration ratioCustomer billing rateGross margin on laborGross marginExpensesNet profitAverage technician billingTechnician expense hourReworkPolicy adjustment measure for training requiredBenefits offered:
Paid Sick LeavePaid VacationPaid HolidayThe company currently pays 100% of the medical premium for associates and familyDental and Vision plans401K/Roth with company matchQuarterly and Yearly Bonus programsCompany Stock received to associates with 5+ years of serviceNOTE:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Arnold Machinery is an equal opportunity, affirmative action and right to work employer. Arnold Machinery does not discriminate based on physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Arnold Machinery Participates in E-Verify
Benefits offered:
Paid Sick LeavePaid VacationPaid HolidaysMedical premium 100% paid by company for associate and familyDental and Vision plans401K with company matchQuarterly and Yearly Bonus programsShares Awarded Under YOS Program: Upon completion of continuous employment from his or her date of hire [Anniversary Date] with AMCO or its subsidiaries, Associates will receive shares of AMCO stock as follows:
5th Anniversary Date = 10 Shares10th Anniversary Date = 15 Shares15th Anniversary Date = 20 Shares20th Anniversary Date = 25 SharesEach Anniversary Date after 20 years of continuous service = 5 Shares
Job LocationCE Phoenix - PHOENIX, AZ
Position TypeFull Time
Education LevelHigh School Degree or GED
Travel PercentageNegligible
Job ShiftDay
Description
Service Manager (Construction Equipment) $2000 sign on bonus
No company can promise uncompromised customer satisfaction without the people to backup and deliver that promise. At Arnold we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Manager helps Arnold to keep that standing.
SUMMARY
Incumbent is responsible for administering and prioritizing all repair and set up work done for customer machines and internal equipment, supervising associates performance and communication, managing customer relations and invoicing procedures, and financial management of the service department.
ESSENTIAL DUTIES AND RESPONSIBILITIESSupervise staffing and retention up to date training for technicians, dealings with other internal departments, and after hour assignments.Review all invoicing for timeliness and accuracy.Resolve customer complaints quickly and with Silver Service commitment.Acquire new business and quote repair costs accurately and timely.Promote safety with education and training while controlling worker's compensation expense.Supervise service truck fleet maintenance and inventory.Resolve and all issues with manufacturers including but not restricted to warranties.PHYSICAL DEMANDS AND WORKING CONDITIONS
Ability to operate computer keyboard and sit for long periods of time.Ability to supervise clerical and service repair work assignments.Ability to drive to visit customers and vendors.Ability to perform assignments away from home branch. Average travel requirements of 6 times per year.KNOWLEDGE, SKILLS, AND ABILITIES
Ability to demonstrate effective written, verbal and interpersonal skills.Ability to operate a computer and comprehend various software programs.Skilled at performance management, negotiation, leadership, problem solving and motivation.Ability to manage under stress with Silver Service attitude.Ability to plan, organize, and prioritize assignments in order to meet deadlines with a high degree of accuracy and detail.Knowledge about repair requirements and inventory lines.Knowledge of financial reporting and expense control for service department.Ability to provide adequate training opportunities for self and staff.Knowledgeable about marketing and acquiring new business.Qualifications
EDUCATION AND EXPERIENCE
The minimum requirements for this position are as follows: two years higher education, three to five years of work related experience in marketing, customer relations, machine set up and repairs, management and supervision of people and procedures, current and clean Class B CDL.
The preceding statements describe the general job responsibilities and are not intended to be construed as an exhaustive list of tasks and skills required of the job incumbent. This job description may be re-evaluated and/or modified at any time without notice to the incumbent.
MEASUREMENTS OF A GOOD SERVICE DEPARTMENT
Administration ratioCustomer billing rateGross margin on laborGross marginExpensesNet profitAverage technician billingTechnician expense hourReworkPolicy adjustment measure for training requiredBenefits offered:
Paid Sick LeavePaid VacationPaid HolidayThe company currently pays 100% of the medical premium for associates and familyDental and Vision plans401K/Roth with company matchQuarterly and Yearly Bonus programsCompany Stock received to associates with 5+ years of serviceNOTE:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Arnold Machinery is an equal opportunity, affirmative action and right to work employer. Arnold Machinery does not discriminate based on physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Arnold Machinery Participates in E-Verify
Benefits offered:
Paid Sick LeavePaid VacationPaid HolidaysMedical premium 100% paid by company for associate and familyDental and Vision plans401K with company matchQuarterly and Yearly Bonus programsShares Awarded Under YOS Program: Upon completion of continuous employment from his or her date of hire [Anniversary Date] with AMCO or its subsidiaries, Associates will receive shares of AMCO stock as follows:
5th Anniversary Date = 10 Shares10th Anniversary Date = 15 Shares15th Anniversary Date = 20 Shares20th Anniversary Date = 25 SharesEach Anniversary Date after 20 years of continuous service = 5 Shares