Questel
Systems Engineer
Questel, Wilmington, Delaware, us, 19894
NOTE:
This is a hybrid position with the expectation to work 2 days in the office and 3 days remotely each week.
Position Overview:
Reporting to the Director, Technology & Support, and as an integral part of Questel’s Global Information Technology department, this role is responsible for designing, building, and supporting an enterprise production and DR environments that hosts a variety of on-premises and cloud-hosted infrastructure – including Management, Design, Maintenance of physical datacenter equipment and systems in the Wilmington, DE and Ashburn, VA locations. In addition, the role will coordinate with other Questel IT resources on a global level for support, maintenance, security, and auditing of existing and new systems, in both on-premises and cloud environments.
Principal Duties & Responsibilities:
Maintain and upgrade current IT infrastructure, including servers, network, storage, desktops, cloud, DR environments.
DataCenter Support and systems configuration (cabling, network infrastructure, servers, routers/switches etc.)
Virtualization, and Enterprise Storage management
Technical planning, documentation, and project management
Server/Device security hardening
Design, implement, and test new and replacement enterprise systems and infrastructure
Troubleshoot software and hardware-related issues involving daily interaction with staff
Assist with supporting and designing, documenting, and testing backup and DR/BCP strategies
Be on-call for after-hours systems issues to support international offices activities – 24/7 availability
Work on special projects and other duties as assigned by management
Qualifications & Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree or any combination of education, experience and training which provides the following knowledge, skills and abilities.
5+ years professional Information Technology or other similar industry experience required.
Strong knowledge of computer server hardware components and maintenance.
Dell server hardware, and remote management systems in general.
Virtual hosting technologies (VMware (ESXi and vSphere 8.0 and above), Hyper-V, and KVM).
Strong knowledge of Windows (10, 11, 2012 R2, 2016, 2019+), (Mac OSX, and Linux (CentOS) systems experience a plus).
Experience with Citrix XenDesktop/Xenapp/Netscaler VDA/VDI products.
In-depth understanding of the maintenance and administration of Active Directory/Azure based LDAP domains and components.
General LAN/WAN and internet connectivity, troubleshooting, and documentation.
Supporting SNMP network monitoring and reporting type products.
Demonstrated skills in project management, negotiations and problem solving.
Ability to effectively multi-task in stressful situations.
Ability to work independently with minimal supervision and as part of a team.
High motivation, willingness to take initiative and complete assignments.
Exceptional analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to discuss highly technical concepts to a variety of audiences, including executive level and technical decision-makers.
Fluent in English.
Preferred Skills:
Experience with ITIL frameworks, SLA’s, and concepts around services.
Relevant Industry Certifications (Microsoft, VMware, Citrix).
Experience, knowledge configuring and supporting routers, firewalls, switches, NAS systems.
Networking (Cisco, Extreme), Firewalls (Cisco ASA, Sonicwall, Fortinet), Storage (Netapp).
Experience with management and maintaining of Azure and/or AWS Cloud Environments.
Containerization and Container technologies (Docker, Kubernetes, VMware Tanzu).
Supervision Received:
Supervision is provided by Director, Technology & Support.
Supervision Exercised:
No direct reports.
Additional Requirements:
Verification of identity and criminal records check.
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
Questel is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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This is a hybrid position with the expectation to work 2 days in the office and 3 days remotely each week.
Position Overview:
Reporting to the Director, Technology & Support, and as an integral part of Questel’s Global Information Technology department, this role is responsible for designing, building, and supporting an enterprise production and DR environments that hosts a variety of on-premises and cloud-hosted infrastructure – including Management, Design, Maintenance of physical datacenter equipment and systems in the Wilmington, DE and Ashburn, VA locations. In addition, the role will coordinate with other Questel IT resources on a global level for support, maintenance, security, and auditing of existing and new systems, in both on-premises and cloud environments.
Principal Duties & Responsibilities:
Maintain and upgrade current IT infrastructure, including servers, network, storage, desktops, cloud, DR environments.
DataCenter Support and systems configuration (cabling, network infrastructure, servers, routers/switches etc.)
Virtualization, and Enterprise Storage management
Technical planning, documentation, and project management
Server/Device security hardening
Design, implement, and test new and replacement enterprise systems and infrastructure
Troubleshoot software and hardware-related issues involving daily interaction with staff
Assist with supporting and designing, documenting, and testing backup and DR/BCP strategies
Be on-call for after-hours systems issues to support international offices activities – 24/7 availability
Work on special projects and other duties as assigned by management
Qualifications & Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree or any combination of education, experience and training which provides the following knowledge, skills and abilities.
5+ years professional Information Technology or other similar industry experience required.
Strong knowledge of computer server hardware components and maintenance.
Dell server hardware, and remote management systems in general.
Virtual hosting technologies (VMware (ESXi and vSphere 8.0 and above), Hyper-V, and KVM).
Strong knowledge of Windows (10, 11, 2012 R2, 2016, 2019+), (Mac OSX, and Linux (CentOS) systems experience a plus).
Experience with Citrix XenDesktop/Xenapp/Netscaler VDA/VDI products.
In-depth understanding of the maintenance and administration of Active Directory/Azure based LDAP domains and components.
General LAN/WAN and internet connectivity, troubleshooting, and documentation.
Supporting SNMP network monitoring and reporting type products.
Demonstrated skills in project management, negotiations and problem solving.
Ability to effectively multi-task in stressful situations.
Ability to work independently with minimal supervision and as part of a team.
High motivation, willingness to take initiative and complete assignments.
Exceptional analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to discuss highly technical concepts to a variety of audiences, including executive level and technical decision-makers.
Fluent in English.
Preferred Skills:
Experience with ITIL frameworks, SLA’s, and concepts around services.
Relevant Industry Certifications (Microsoft, VMware, Citrix).
Experience, knowledge configuring and supporting routers, firewalls, switches, NAS systems.
Networking (Cisco, Extreme), Firewalls (Cisco ASA, Sonicwall, Fortinet), Storage (Netapp).
Experience with management and maintaining of Azure and/or AWS Cloud Environments.
Containerization and Container technologies (Docker, Kubernetes, VMware Tanzu).
Supervision Received:
Supervision is provided by Director, Technology & Support.
Supervision Exercised:
No direct reports.
Additional Requirements:
Verification of identity and criminal records check.
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
Questel is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
#J-18808-Ljbffr