Unified Communications Engineer III

UCF IT Telecommunications:UCF IT Telecommunications serves as the technological backbone for one of the largest universities in the United States. Our dedicated team is responsible for the design, installation, support, and security of the telecommunications and network infrastructure that underpins the entire UCF community. We are committed to delivering high-quality, reliable, cost-effective, and innovative communication solutions at an enterprise level. Our specialized teams, including Network Services, Network Security, Cellular/Radio/DAS, and Installation Maintenance & Repair, work collaboratively to meet these objectives.The Opportunity :UCF IT Telecommunications seeks applications for an experienced Unified Communications Engineer III. The Unified Communications Engineer III role will support, implement, manage, troubleshoot, and maintain UCF's Microsoft 365 Enterprise Cloud Applications with a focus on Microsoft Teams Phone System and Productivity solutions in support of UCF's hybrid workforce. Core responsibilities include analyzing existing and proposed telephony and contact center telecommunication environments and applications while proactively identifying areas of needed improvement. This role requires an individual who can work independently, demonstrating strong verbal and written communication skills.Responsibilities:Supporting, implementing, managing, troubleshooting, and maintaining UCF IT's Microsoft 365 Enterprise Cloud Applications, with a focus on Microsoft Teams Phone System.Providing level 3+ technical support for desktop, application, and network issues, including Microsoft 365 Enterprise Applications and various collaboration technologies.Managing multiple concurrent telecom projects, including various individual project work streams, aligning deliverables with business goals.Provisioning and maintaining voice-related services, such as SIP lines and hosted services.Participating in a 24/7 on-call rotation to address telephony-related emergencies.Collaborating with department stakeholders, network, and security teams to ensure telephony systems are securely integrated into the network infrastructure.Stay current with Microsoft’s changes to Office 365.System Monitoring: Monitor system performance and user activity to ensure system availability and reliability.Other duties as assigned.Minimum Qualifications :Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree.Preferred Qualifications :Experience with telephony technologies, including Microsoft Teams Calling and VoIP.Experience designing, supporting and troubleshooting Contact Center and IVR platforms.Microsoft certifications are highly desirable.Experience working in Azure environment.Experience in PowerShell scripting and automation.Special Instructions to the Applicants:This position involves an on-call rotation where work after normal business hours or on weekends may be required.DepartmentUCF ITWork ScheduleMonday-Friday; 8:00 AM to 5:00 PM. Hybrid schedule and on-call schedule may vary as required.Type of AppointmentRegularExpected Salary$75,809.00 to NegotiableJob Posting End Date11-20-2024-12-00-AMEqual Employment Opportunity Statement:The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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