Team Outsider
General Manager, RV Resort & Campground at Diamond Lake Resort
Team Outsider, Owensboro, Kentucky, us, 42302
Team Outsider OverviewAt Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds and car care centers nationwide.
We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!Position OverviewIf you are a Hospitality Superstar and love the outdoors, come lead our team in Kentucky.
Our General Managers report to, and are supported by our Campground Operations Coaches in the comprehensive management of our RV resorts and campgrounds.
As a General Manager, you will live onsite, and be responsible for providing world class customer service and safety to your team members and guests.
You will recruit, hire and manage your teams while owning the growth and financial success of your campground.Duties & ResponsibilitiesAs with all positions on our team, live Team Outsider’s values while performing the responsibilities of your position.Maintain a safe, fun, clean, and family-oriented environment.Ensure that your campground and its amenities are fully operational.Maximize camper-nights, registration revenue, store sales, and ancillary revenue while managing expenses.Drive growth and promotion of your campground's service offerings.Manage key performance indicators (KPIs) for your campground and your team.Review daily reports and work to finalize weekly and monthly reports.Oversee expense management for your campground, including the submission of accurate weekly expense reports.Track, manage and direct all repairs, maintenance and updates required in your campground.Recommend, oversee and implement capital improvement and other infrastructure projects.Identify and quickly resolve facility and property issues as, i.e. un-level sites, insufficient cleaning staff, poor wifi, etc.Set priorities using camper reviews and clearly communicate adjustments to the team.Know and be able to implement camper safety plans, fire and emergency plans, etc.Business DevelopmentOwn the business development and sales at your campground.Develop unique, local marketing efforts and community partnerships.Actively manage reservations to work towards 100% campground occupancy, using promotions, strategic pricing strategies, etc.Become an active member of the local community outside your campground, by attending events and networking with local businesses, government groups, and organizations.Develop and maintain strong relationships with vendors, suppliers, and neighbors.Bring your ideas!
Recommend best practices, including but not limited to community management, sales, events, training, and camper experience on a company-wide level.Guests ServicesManage all campground operations to ensure the highest level of guest satisfactionGo the extra mile to address and solve camper-related issues to ensure an unmatched guest experienceKnow your guests, then create and oversee unique and memorable onsite events for them, like live music, food festivals, camper competitions, etc.Proactively gather information on your guests and their travel plans to find ways to “WOW” themDesign and implement rules, guidelines, and best practices for the community to maximize your guests' experienceLead By ExampleRecruit, train, and lead your on-site teamManage and work alongside your team to achieve specific goals and objectivesLead professional development and cross training with your teamPerform weekly one-on-one meetings to track individual performanceStay in tune with the capabilities and efforts of your team members and make recommendations for appropriate promotionsOversee staffing and scheduling to ensure your team is maximizing productivityHold daily standup meetings to ensure clear communication with your team about daily priorities and process changesConduct performance management reviewsExperience & RequirementsCampground Management experience required.A passion for and understanding of Team Outsider’s mission and values.A passion for community service and the outdoors.Demonstrate integrity, dependability, responsibility, accountability, self-awareness, strong work ethic, and empathy.Have industry experience and/or management experience with transferable skillsExcel at project management and business operations.Are an open and honest communicator, with strong speaking and writing skills.Have experience managing, developing and motivating small to mid-sized teams who love working for you.Are unflappable while multitasking, and have exceptional organizational skills.Team Outsider MissionWe are on a mission to be the most hospitable team in the world.Team Outsider ValuesWe put our team first: We believe that the most important hospitality we extend is to our team members.
The way we treat one another sets the tone for how we treat everyone.We make them say “WOW!”: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.We express gratitude: We appreciate that our team members and guests have many options for where to spend their time.
We are committed to proving to them that they've made the right decision.We get better every day: We are always growing, learning, and ready to drive change.
When we stumble, we admit fault and get back on our feet.
We are in the constant pursuit of excellence in everything we undertake.We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.
We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!Position OverviewIf you are a Hospitality Superstar and love the outdoors, come lead our team in Kentucky.
Our General Managers report to, and are supported by our Campground Operations Coaches in the comprehensive management of our RV resorts and campgrounds.
As a General Manager, you will live onsite, and be responsible for providing world class customer service and safety to your team members and guests.
You will recruit, hire and manage your teams while owning the growth and financial success of your campground.Duties & ResponsibilitiesAs with all positions on our team, live Team Outsider’s values while performing the responsibilities of your position.Maintain a safe, fun, clean, and family-oriented environment.Ensure that your campground and its amenities are fully operational.Maximize camper-nights, registration revenue, store sales, and ancillary revenue while managing expenses.Drive growth and promotion of your campground's service offerings.Manage key performance indicators (KPIs) for your campground and your team.Review daily reports and work to finalize weekly and monthly reports.Oversee expense management for your campground, including the submission of accurate weekly expense reports.Track, manage and direct all repairs, maintenance and updates required in your campground.Recommend, oversee and implement capital improvement and other infrastructure projects.Identify and quickly resolve facility and property issues as, i.e. un-level sites, insufficient cleaning staff, poor wifi, etc.Set priorities using camper reviews and clearly communicate adjustments to the team.Know and be able to implement camper safety plans, fire and emergency plans, etc.Business DevelopmentOwn the business development and sales at your campground.Develop unique, local marketing efforts and community partnerships.Actively manage reservations to work towards 100% campground occupancy, using promotions, strategic pricing strategies, etc.Become an active member of the local community outside your campground, by attending events and networking with local businesses, government groups, and organizations.Develop and maintain strong relationships with vendors, suppliers, and neighbors.Bring your ideas!
Recommend best practices, including but not limited to community management, sales, events, training, and camper experience on a company-wide level.Guests ServicesManage all campground operations to ensure the highest level of guest satisfactionGo the extra mile to address and solve camper-related issues to ensure an unmatched guest experienceKnow your guests, then create and oversee unique and memorable onsite events for them, like live music, food festivals, camper competitions, etc.Proactively gather information on your guests and their travel plans to find ways to “WOW” themDesign and implement rules, guidelines, and best practices for the community to maximize your guests' experienceLead By ExampleRecruit, train, and lead your on-site teamManage and work alongside your team to achieve specific goals and objectivesLead professional development and cross training with your teamPerform weekly one-on-one meetings to track individual performanceStay in tune with the capabilities and efforts of your team members and make recommendations for appropriate promotionsOversee staffing and scheduling to ensure your team is maximizing productivityHold daily standup meetings to ensure clear communication with your team about daily priorities and process changesConduct performance management reviewsExperience & RequirementsCampground Management experience required.A passion for and understanding of Team Outsider’s mission and values.A passion for community service and the outdoors.Demonstrate integrity, dependability, responsibility, accountability, self-awareness, strong work ethic, and empathy.Have industry experience and/or management experience with transferable skillsExcel at project management and business operations.Are an open and honest communicator, with strong speaking and writing skills.Have experience managing, developing and motivating small to mid-sized teams who love working for you.Are unflappable while multitasking, and have exceptional organizational skills.Team Outsider MissionWe are on a mission to be the most hospitable team in the world.Team Outsider ValuesWe put our team first: We believe that the most important hospitality we extend is to our team members.
The way we treat one another sets the tone for how we treat everyone.We make them say “WOW!”: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.We express gratitude: We appreciate that our team members and guests have many options for where to spend their time.
We are committed to proving to them that they've made the right decision.We get better every day: We are always growing, learning, and ready to drive change.
When we stumble, we admit fault and get back on our feet.
We are in the constant pursuit of excellence in everything we undertake.We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.