Technical Support Engineer

We’re anecdotes; a dynamic B-round startup founded in June 2020, who’s revolutionizing the Compliance Automation landscape for hyper-growth companies. At the heart of our mission is the belief that credible, visible, and actionable data should empower every GRC team's decision-making. Imagine a world where enterprises seamlessly collect and standardize data from hundreds of SaaS tools, cloud infrastructures, private networks, databases, and more. We bring that vision to life, providing continuous, real-time visibility into their Security Compliance posture.The opportunityWe’re looking for a motivated Technical Support Engineer to join our leading SaaS platform, delivering top-notch service to our global clients. This role is perfect for someone who’s passionate about technology, driven by problem-solving, and eager to learn and grow within a dynamic environment.What you’ll be creatingProvide first-level technical support to our customers via email, chat, and ticketing systems.Troubleshoot and resolve customer issues related to our SaaS platform, escalating complex problems as needed.Collaborate with internal teams to provide efficient and effective solutions.Document and log customer interactions and resolutions in our ticketing system.Assist in creating and maintaining technical support documentation for customers and internal use.Continuously improve your technical knowledge to keep up with the evolving platform and tools.Ensure timely responses and maintain high customer satisfaction in line with our service level agreements (SLA).What you bring to the table2+ years in a customer-facing role, with technical experience preferred.Excellent verbal and written communication skills in English.Strong interpersonal skills and ability to interact professionally with customers.Technical aptitude with a willingness to learn and develop problem-solving skills.Ability to manage time effectively and prioritize tasks in a fast-paced environment.Team player with a customer-focused mindset.Our playgroundanecdotes is a place where your ideas are heard, your contributions are valued, and your professional growth is a priority. Join us, and be part of a team that's not only shaping the future of GRC solutions but also redefining the way we work together.

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