DealHub Ltd
Customer Support Engineer
DealHub Ltd, Austin, Texas, us, 78716
DealHub provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards.We are hiring a
Customer Support Engineer
who is enthusiastic about solving complex puzzles and diving into technical problems.As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.You will be responsible to:Provide fast, professional, and personal support to Dealhub’s customers worldwide, via emails, video calls and recorded sessionsProvide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platformsDo troubleshooting and ensure each ticket has been solvedMake the customer satisfied with the solution and support providedManage your work in a ticketing systemCollaborate with different teams in the companyRequirements
Have proven experience of at least 2 years in technical customer-oriented roles in SaaS companiesBe experienced with integrations and implementation processes of SaaS productsProven experience with business applications and CRM (Salesforce / Hubspot / etc.)Have excellent communication skills (verbal and written) and strong customer-facing approachBe bold, ambitious, and make things doneThink out of the box and lead a surprising problem-solving approach!Have prior experience with SQL queriesBe a great team player!Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)The job is for Texas residents only. Only relevant applications will be answered.
#J-18808-Ljbffr
Customer Support Engineer
who is enthusiastic about solving complex puzzles and diving into technical problems.As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.You will be responsible to:Provide fast, professional, and personal support to Dealhub’s customers worldwide, via emails, video calls and recorded sessionsProvide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platformsDo troubleshooting and ensure each ticket has been solvedMake the customer satisfied with the solution and support providedManage your work in a ticketing systemCollaborate with different teams in the companyRequirements
Have proven experience of at least 2 years in technical customer-oriented roles in SaaS companiesBe experienced with integrations and implementation processes of SaaS productsProven experience with business applications and CRM (Salesforce / Hubspot / etc.)Have excellent communication skills (verbal and written) and strong customer-facing approachBe bold, ambitious, and make things doneThink out of the box and lead a surprising problem-solving approach!Have prior experience with SQL queriesBe a great team player!Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)The job is for Texas residents only. Only relevant applications will be answered.
#J-18808-Ljbffr