Network Engineer (Voice), Unified Comms (UC) Engineer

We are seeking a highly skilled and experienced Cisco Certified Voice Engineer with a strong background in Avaya systems. The ideal candidate will have at least 8 years of hands-on experience in voice networking, including Cisco Unified Communications (CUCM), Avaya voice solutions, and SIP-based telephony systems. The role involves designing, implementing, maintaining, and troubleshooting complex voice networks, integrating Cisco and Avaya systems, and supporting the organization's unified communication needs.PRIMARY DUTIES & RESPONSIBILITIES:Designs, deploys, and manages voice infrastructure, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco UCCX, and Avaya Aura systems.Diagnoses and resolves voice network issues related to VoIP, Cisco and Avaya platforms, including SIP trunking, call routing, dial plans, and voice mail systems.Works on projects involving the integration of Cisco and Avaya voice systems, and assists in voice network migrations or upgrades.Configures voice gateways, routers, switches, and call manager settings, including QoS policies, voice VLANs, and dial-peers.Monitors voice network performance and implements measures to optimize call quality and system availability.Provides support for various unified communication tools, including Jabber, WebEx, and other collaboration platforms.Maintains documentation for voice network configurations, procedures, and troubleshooting guides, and provides regular performance reports.Offers technical support and training for end-users, and collaborates with the IT team to ensure seamless communication across the organization.MINIMUM QUALIFICATIONS:Bachelor's degree in Information Systems, Computer Science, or equivalent.Minimum 8 years of experience in voice networking, with significant exposure to both Cisco and Avaya voice systems (Open to 5+ year experience if all qualifications are met).Hands-on experience with Cisco Unified Communications Manager (CUCM), Unity Connection, Cisco UCCX, and Avaya Aura.Strong knowledge of VoIP, SIP, H.323, MGCP, and voice gateways (ISR, ASR, etc.).Proficient in call routing, dial plans, QoS, and troubleshooting of voice-related issues.Experience in integration and migration projects involving Cisco and Avaya systems.Familiarity with collaboration tools such as Jabber, WebEx, and Microsoft Teams.Excellent communication skills, both verbal and written.Problem-solving mindset with a focus on customer satisfaction.Ability to work independently and as part of a team.DESIRED SKILLS & REQUIREMENTS:Cisco Certifications: CCNP Collaboration (or equivalent) -

Strongly desired.Willingness to travel - not required.Additional certifications in network security or other related fields.Knowledge of cloud-based voice services such as Cisco Webex Calling or Avaya Cloud Office.Familiarity with scripting and automation for voice network tasks (e.g., Python, PowerShell).ABOUT US:

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