The Fountainhead Group, Inc.
National Account Manager, ITO & Pest Control
The Fountainhead Group, Inc., New York, New York, us, 10261
Expectations for this position are to develop a growth strategy using your creativity, experience and thorough knowledge of sales and marketing processes to provide innovative tactics that are executed annually to drive revenue growth. Communication and team management skills are essential to lead an experienced team of independent manufactures representatives. As FGI continues to develop an international presence, it is expected that the National Account Managers may also be responsible to manage accounts in the associated distribution channels. (ITO, Industrial, MRO, Fire etc.)
Primary Tasks and Responsibilities
Sales Tasks
Creates annual sales strategy and Business Plan (forecast/budget) for assigned channel(s), accounts, including key initiatives, targets, trade show participation, expected results. i.e. Revenue expectations, key tactics to be completed, new accounts, dealers, distributors, new channel penetration targets.Develops and coordinates sales programs and pricing in coordination with all business unit /channel managers to ensure synchronization to eliminate product pricing conflicts.Identify and create a database of contact information for key account contacts, stakeholders, and decision makers at Key Customer locations and share with internal team.Responsible to manage Manufacture Rep support team, including Hire & Fire, Commission structure, account association, communications etc.Assists eCommerce group to manage promotions and content management to eCommerce partners.Liaise with internal support departments; Marketing, Product Management, Finance, Logistics, Product Development, Engineering and Customer Service departments to ensure communication is clear and tasks associated with product and sales strategies are being executed.Uncover, evaluate, and communicate competitive programs and sales initiatives to maintain sales and product intelligence on new strategies or tactics in the marketplace.Negotiate and close agreements with key accounts pertaining to assigned channels, National accounts, OEM's, Buying Groups, Co-ops.Provides timely and effective dispute resolution solutions aligned with customer needs in coordination with Customer Service.Responsible to execute internal and external (Reps & Customers) sales meetings (training, sales information etc.) as needed.Responsible to provide feedback to FGI management from your encounters with; End-Users, Mfg Reps, Customers, Stakeholders.Encourage customer visits to corporate headquarters as needed and coordinate FGI management.Establishes Lead contact(s) and reporting mechanism for key channels initiatives. (i.e. National Accounts, Buying Groups, Associations, Independent Dealers/ Distributors etc.)Develops, creates and provides monthly channel performance reports to management.Responsible to execute required sales reporting; call reports, monthly report-outs, and weekly calls as directed by the Chief Growth Officer.Product Development & Marketing
Actively identifies, participates and is a champion commercializing product initiatives in conjunction with Product Management, R&D and engineering team for the business unit. (i.e. identify test sites, specification input, competitive unit acquisition, pricing targets, markets served etc.)Coordinates Customer Financial Planners with the Product Management, CS, CGO and finance.Provides feedback and direction on competitive products, trends and new FGI products.Proactively leads and directs marketing initiatives with marketing and Product Management team. (Brochures, competitive comparisons, videos, training materials, PowerPoint presentations, etc.)Level and Type of Education / Experience Required / Attributes / Competencies
Bachelor's Degree in Marketing, Communication or related field.Minimum of five (5) years of related work experience.Minimum of three (3) years' experience at management/supervisory level.Demonstrated problem solving, root cause analysis and negotiation skills.Ability to work under pressure and meet deadlines.Integrity, sense of responsibility, independent judgment.Ability to communicate effectively, public speaking, verbally and in writing.Ability to travel as needed, estimated 50-60% - 2+ weeks per monthSome international travel outside of North America may be required.Frequent visits to corporate as agreed /neededKnowledge and proficiency in ERP, CRM, Microsoft Office Suite, Video ConferencingCarry out all work-related duties, and in appearance, in a professional manner.Performance Measurement/Metrics including but not limited to:
Meeting annual revenue and business targets as determined annually by your strategic planSuccessful execution of annual business plan objectives and tacticsSuccessful Communication and Organizational skills in a timely mannerTimely and accurate delivery of monthly, quarterly, annual performance indicatorsBe a proactive motivated/positive team member, identifying and providing solutions to problemsFrequently schedule regular 1-2-1 meetings with your manager
Tools and Equipment / Working Environment / Physical Demands
Tools and Equipment Used
The occupant is expected to freely operate the following tools and equipment: personal computer (including programs, word processing, spreadsheet, database and ERP/CRM programs); i-pad, printer; calculator; i-phone; copier; fax machine. The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee typically works in a normal office environment. The noise level in the work environment is usually quiet.
Physical Demands
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employees is regularly required to use hands to finger, handle, carry or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to stand; talk or hear; walk, sit. Specific vision abilities required by this job include close vision and the ability to adjust focus. Physical demands also require extensive travel to perform the essential functions of the job.
The Fountainhead Group, Inc. is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers, driven by the hard work of our FGI Family of employees. Across four manufacturing and distribution centers in CNY, our commitment to the betterment of our employees and our community is demonstrated in our robust philanthropy and volunteer programs, supporting more than 350+ local nonprofits and ensuring the success of the community for generations of the FGI Family to come. The Fountainhead Group Inc. is an AAE/EEO employer.
In addition to a competitive salary, we are pleased to offer the following benefit package:
Medical
Dental
Vision
Paid Time Off
Holiday Pay
401k with employer match up to 2%
Tuition Reimbursement
Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
Employer paid Life Insurance
Employee paid Voluntary Life and Short Term Disability Coverage
Company Website
https://www.thefountainheadgroup.com/
To learn more about our company culture and commitment to the local community, visit the "Community" page of our website and be sure to follow our Facebook account for exciting updates and events!
www.thefountainheadgroup.com/community
www.facebook.com/thefountainheadgroup
Primary Tasks and Responsibilities
Sales Tasks
Creates annual sales strategy and Business Plan (forecast/budget) for assigned channel(s), accounts, including key initiatives, targets, trade show participation, expected results. i.e. Revenue expectations, key tactics to be completed, new accounts, dealers, distributors, new channel penetration targets.Develops and coordinates sales programs and pricing in coordination with all business unit /channel managers to ensure synchronization to eliminate product pricing conflicts.Identify and create a database of contact information for key account contacts, stakeholders, and decision makers at Key Customer locations and share with internal team.Responsible to manage Manufacture Rep support team, including Hire & Fire, Commission structure, account association, communications etc.Assists eCommerce group to manage promotions and content management to eCommerce partners.Liaise with internal support departments; Marketing, Product Management, Finance, Logistics, Product Development, Engineering and Customer Service departments to ensure communication is clear and tasks associated with product and sales strategies are being executed.Uncover, evaluate, and communicate competitive programs and sales initiatives to maintain sales and product intelligence on new strategies or tactics in the marketplace.Negotiate and close agreements with key accounts pertaining to assigned channels, National accounts, OEM's, Buying Groups, Co-ops.Provides timely and effective dispute resolution solutions aligned with customer needs in coordination with Customer Service.Responsible to execute internal and external (Reps & Customers) sales meetings (training, sales information etc.) as needed.Responsible to provide feedback to FGI management from your encounters with; End-Users, Mfg Reps, Customers, Stakeholders.Encourage customer visits to corporate headquarters as needed and coordinate FGI management.Establishes Lead contact(s) and reporting mechanism for key channels initiatives. (i.e. National Accounts, Buying Groups, Associations, Independent Dealers/ Distributors etc.)Develops, creates and provides monthly channel performance reports to management.Responsible to execute required sales reporting; call reports, monthly report-outs, and weekly calls as directed by the Chief Growth Officer.Product Development & Marketing
Actively identifies, participates and is a champion commercializing product initiatives in conjunction with Product Management, R&D and engineering team for the business unit. (i.e. identify test sites, specification input, competitive unit acquisition, pricing targets, markets served etc.)Coordinates Customer Financial Planners with the Product Management, CS, CGO and finance.Provides feedback and direction on competitive products, trends and new FGI products.Proactively leads and directs marketing initiatives with marketing and Product Management team. (Brochures, competitive comparisons, videos, training materials, PowerPoint presentations, etc.)Level and Type of Education / Experience Required / Attributes / Competencies
Bachelor's Degree in Marketing, Communication or related field.Minimum of five (5) years of related work experience.Minimum of three (3) years' experience at management/supervisory level.Demonstrated problem solving, root cause analysis and negotiation skills.Ability to work under pressure and meet deadlines.Integrity, sense of responsibility, independent judgment.Ability to communicate effectively, public speaking, verbally and in writing.Ability to travel as needed, estimated 50-60% - 2+ weeks per monthSome international travel outside of North America may be required.Frequent visits to corporate as agreed /neededKnowledge and proficiency in ERP, CRM, Microsoft Office Suite, Video ConferencingCarry out all work-related duties, and in appearance, in a professional manner.Performance Measurement/Metrics including but not limited to:
Meeting annual revenue and business targets as determined annually by your strategic planSuccessful execution of annual business plan objectives and tacticsSuccessful Communication and Organizational skills in a timely mannerTimely and accurate delivery of monthly, quarterly, annual performance indicatorsBe a proactive motivated/positive team member, identifying and providing solutions to problemsFrequently schedule regular 1-2-1 meetings with your manager
Tools and Equipment / Working Environment / Physical Demands
Tools and Equipment Used
The occupant is expected to freely operate the following tools and equipment: personal computer (including programs, word processing, spreadsheet, database and ERP/CRM programs); i-pad, printer; calculator; i-phone; copier; fax machine. The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee typically works in a normal office environment. The noise level in the work environment is usually quiet.
Physical Demands
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employees is regularly required to use hands to finger, handle, carry or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to stand; talk or hear; walk, sit. Specific vision abilities required by this job include close vision and the ability to adjust focus. Physical demands also require extensive travel to perform the essential functions of the job.
The Fountainhead Group, Inc. is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers, driven by the hard work of our FGI Family of employees. Across four manufacturing and distribution centers in CNY, our commitment to the betterment of our employees and our community is demonstrated in our robust philanthropy and volunteer programs, supporting more than 350+ local nonprofits and ensuring the success of the community for generations of the FGI Family to come. The Fountainhead Group Inc. is an AAE/EEO employer.
In addition to a competitive salary, we are pleased to offer the following benefit package:
Medical
Dental
Vision
Paid Time Off
Holiday Pay
401k with employer match up to 2%
Tuition Reimbursement
Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
Employer paid Life Insurance
Employee paid Voluntary Life and Short Term Disability Coverage
Company Website
https://www.thefountainheadgroup.com/
To learn more about our company culture and commitment to the local community, visit the "Community" page of our website and be sure to follow our Facebook account for exciting updates and events!
www.thefountainheadgroup.com/community
www.facebook.com/thefountainheadgroup