Under Armour, Inc
Director, Store Operations & Process Improvement
Under Armour, Inc, Baltimore, Maryland, United States, 21276
Director, Store Operations & Process Improvement
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.The Director, Store Operations & Process Improvement, will influence the Americas region through consistent foundational operational guidelines and structure. They will lead the creation and implementation of store operations standards throughout the region by fostering strong partnerships, providing clear communication, and driving accountability. They will instill an operational component to all cross-functional partners to optimize all store facing initiatives. As a key stakeholder on the Americas retail team, they will collaborate throughout the retail organization to help scale tools and resources to operational partners. They will develop and deploy the retail digital Omnichannel strategy in partnership with retail operations, fulfillment, IT, marketing and merchandising to support an integrated best in class customer experience across various channels. They are a visionary leader who connects the dots around business and consumer insights and articulates omnichannel concepts and solutions in a clear and compelling way. They will drive process improvements across store operational and omnichannel processes.This role has direct impact to the success of the Under Armour Retail and E-commerce business unit as it drives increased synergies between the channels and also drives net new Omnichannel revenue.Your Impact
Monitor overall health of the Omnichannel applications/programOwn, understand, and partner on forecasting KPIs related to Omnichannel, including initiative performancePartner with store operations and finance to review accreditation rules for omni sales and returns made in store matched with incentive policies to drive a best in class customer experienceLead and implement RFID roadmap to help drive efficiencies through the businessConsistently seek to improve processes and reduce non customer-facing tasks to help further amplify a customer first experienceCreate strategic and financial models to articulate business valueFacilitate workshops, ideation sessions, decision-makingLead strategic review of solution development; provide clear and timely feedback to ensure experiences, technology and marketing solutions are delivered on-strategyDevelop and maintain all store operations standard operating procedures and influence field leadership to ensure consistent implementation across Factory House and Brand House stores in the Americas RegionLead the Store Operations team in optimizing cross-functional workflows that equip our teammates to execute daily operations effectively and efficientlyDevelop solutions and long-term strategic plans aligned with long term organizational goalsCoach and develop a team of strong leaders and high performers, creating a culture of excellence in execution, continuous improvement, and collaborationLeverage project management practices to ensure project successBuild influential relationships with leadership across other departments, including IT, Supply Chain, Merchandising, Marketing, and FinanceAlign operational standards and resourcesManage priorities of execution based on timeline targets and vision and adjust as neededAnalyze and support daily retail operational functions throughout the region, new store openings, store supplies, inventory control, and store processesConsolidate business requirements when introducing new retail tools/resourcesManage budgets/expenses and financial planning for operations teamManage operational platforms/software as neededManage relationships with current vendors and initiate contracts with new companies as neededEffectively meet goals and milestones while managing multiple projectsUnderstand cultural, legal, and language differences between countries in Americas region and how they impact operational standards in storesQualifications
Bachelor’s degree with a minimum of 12 years of related experienceMaster’s degree with 10 years of related experience16 years of related experience with no degree6+ years of management experience; or equivalent experience as the subject matter expert lead or expert in area of expertiseRetail store experience requiredCorporate retail operations experience preferredProven people leader with a passion to develop othersStrong interpersonal skills with the ability to build partnerships and excellent verbal, written and presentation skillsProven experience leading strategy and digital roadmap projects in a complex business and marketing environmentExperience in building strategic plans, tactical plans, and budgetsStrong understanding of user research, user-centered design principles and online consumer behaviorMust possess rigorous analytical disciplined approach as well as dynamic, abstract problem solving skillsOrganized and detail orientedCreative thinkerAbility to travel as neededAble to overcome adversity and deal with ambiguityAbility to listen and communicate with internal teams and outside vendors, consultants and contractorsFlexibility to shift focus and prioritiesExperience in the below retail operations areas:
Stockroom organizationEmployee experiencesStore scheduling foundationsMobile solutionsStore OpeningsInventory ControlStore suppliesWorkplace Location
Location:
This individual must reside within commuting distance from our Baltimore office.Return to Work Designation:
3 days week in-office, the remainder of work week remote.Travel:
10-15%Relocation
Relocation may be provided up to a specified amountBase Compensation
$164,330.00 - $225,953.20 USDMost new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range is based on an individual's relevant knowledge, skills and experience for the position.Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, family or paternal status and any other characteristic protected by applicable law.
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At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.The Director, Store Operations & Process Improvement, will influence the Americas region through consistent foundational operational guidelines and structure. They will lead the creation and implementation of store operations standards throughout the region by fostering strong partnerships, providing clear communication, and driving accountability. They will instill an operational component to all cross-functional partners to optimize all store facing initiatives. As a key stakeholder on the Americas retail team, they will collaborate throughout the retail organization to help scale tools and resources to operational partners. They will develop and deploy the retail digital Omnichannel strategy in partnership with retail operations, fulfillment, IT, marketing and merchandising to support an integrated best in class customer experience across various channels. They are a visionary leader who connects the dots around business and consumer insights and articulates omnichannel concepts and solutions in a clear and compelling way. They will drive process improvements across store operational and omnichannel processes.This role has direct impact to the success of the Under Armour Retail and E-commerce business unit as it drives increased synergies between the channels and also drives net new Omnichannel revenue.Your Impact
Monitor overall health of the Omnichannel applications/programOwn, understand, and partner on forecasting KPIs related to Omnichannel, including initiative performancePartner with store operations and finance to review accreditation rules for omni sales and returns made in store matched with incentive policies to drive a best in class customer experienceLead and implement RFID roadmap to help drive efficiencies through the businessConsistently seek to improve processes and reduce non customer-facing tasks to help further amplify a customer first experienceCreate strategic and financial models to articulate business valueFacilitate workshops, ideation sessions, decision-makingLead strategic review of solution development; provide clear and timely feedback to ensure experiences, technology and marketing solutions are delivered on-strategyDevelop and maintain all store operations standard operating procedures and influence field leadership to ensure consistent implementation across Factory House and Brand House stores in the Americas RegionLead the Store Operations team in optimizing cross-functional workflows that equip our teammates to execute daily operations effectively and efficientlyDevelop solutions and long-term strategic plans aligned with long term organizational goalsCoach and develop a team of strong leaders and high performers, creating a culture of excellence in execution, continuous improvement, and collaborationLeverage project management practices to ensure project successBuild influential relationships with leadership across other departments, including IT, Supply Chain, Merchandising, Marketing, and FinanceAlign operational standards and resourcesManage priorities of execution based on timeline targets and vision and adjust as neededAnalyze and support daily retail operational functions throughout the region, new store openings, store supplies, inventory control, and store processesConsolidate business requirements when introducing new retail tools/resourcesManage budgets/expenses and financial planning for operations teamManage operational platforms/software as neededManage relationships with current vendors and initiate contracts with new companies as neededEffectively meet goals and milestones while managing multiple projectsUnderstand cultural, legal, and language differences between countries in Americas region and how they impact operational standards in storesQualifications
Bachelor’s degree with a minimum of 12 years of related experienceMaster’s degree with 10 years of related experience16 years of related experience with no degree6+ years of management experience; or equivalent experience as the subject matter expert lead or expert in area of expertiseRetail store experience requiredCorporate retail operations experience preferredProven people leader with a passion to develop othersStrong interpersonal skills with the ability to build partnerships and excellent verbal, written and presentation skillsProven experience leading strategy and digital roadmap projects in a complex business and marketing environmentExperience in building strategic plans, tactical plans, and budgetsStrong understanding of user research, user-centered design principles and online consumer behaviorMust possess rigorous analytical disciplined approach as well as dynamic, abstract problem solving skillsOrganized and detail orientedCreative thinkerAbility to travel as neededAble to overcome adversity and deal with ambiguityAbility to listen and communicate with internal teams and outside vendors, consultants and contractorsFlexibility to shift focus and prioritiesExperience in the below retail operations areas:
Stockroom organizationEmployee experiencesStore scheduling foundationsMobile solutionsStore OpeningsInventory ControlStore suppliesWorkplace Location
Location:
This individual must reside within commuting distance from our Baltimore office.Return to Work Designation:
3 days week in-office, the remainder of work week remote.Travel:
10-15%Relocation
Relocation may be provided up to a specified amountBase Compensation
$164,330.00 - $225,953.20 USDMost new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range is based on an individual's relevant knowledge, skills and experience for the position.Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, family or paternal status and any other characteristic protected by applicable law.
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