State of Maryland
Visitor Services Manager (Education & Exhibition Spec II) - #24-001402-0001
State of Maryland, Baltimore, Maryland, United States, 21276
IntroductionThe Maryland Historical Trust (MHT), an agency of the Maryland Department of Planning, is seeking to hire a Visitor Services Manager for Jefferson Patterson Park and Museum (JPPM). Located on 560 scenic acres along the Patuxent River in Calvert County, Maryland, JPPM is home to over 65 archaeological sites, more than 30 historic buildings and structures, and the Maryland Archaeological Conservation Laboratory. JPPM supports the preservation of Maryland's cultural resources and connects people to the past through the preservation and interpretation of our onsite historical and archaeological resources.
www.jefpat.orgGRADE : 14LOCATION OF POSITION : 10515 Mackall Road, St. Leonard, MD 20685Main Purpose of Job : The main purpose of the Visitor Services Manager is to coordinate visitor services across the site, manage and operate the JPPM Visitor Center, collaborate with the JPPM Friends to oversee the museum store, and serve as the prime point of contact for public inquiries about JPPM operations and the site in general. The position hires, trains, and supervises the rest of the visitor services team and leads visitor services volunteers. The Visitor Services Manager oversees development of tours and appropriate programming for the visitor services division. By overseeing visitor services, serving as the prime contact for the public, and developing programs within the interpretive framework of JPPM, this position supports the Maryland Historical Trust’s mission to preserve and interpret the legacy of Maryland.POSITION DUTIES :Administers the visitor services division at JPPM; hires, trains, directs, and supervises visitor services staff and volunteers. Ensures all criminal background checks are performed and records are confidentially maintained for staff and volunteers with direct contact with minors. Directs daily operations for the visitor services division of Jefferson Patterson Park and Museum. Ensures coverage and staffing of the visitor services needs at the visitor center, the Patterson Center, and other high-trafficked visitor engagement areas. Manages the museum shop in collaboration with the JPPM Friends group. Handles cash, checks, and credit card transactions for the museum store and other JPPM public-facing programs. Oversees the maintenance of visitation statistics and generates reports as needed.Serves as the prime point of contact for the public and visitors at JPPM. Directs programmatic and operational inquiries to appropriate staff, monitors the main email address and phone numbers for JPPM. Responds to general inquiries and visitor concerns as appropriate. Oversees and schedules usage of the site by external groups for self-directed activities.Develops content for tours and programs that visitor services staff give to the public. Collaborates with appropriate JPPM staff during content development process. Ensures that JPPM’s Director of Education and Public Programming is aware of tours and programs being developed and offered.Oversees the visitor services volunteer program and groups. Trains volunteers, assesses their interactions with the public and content knowledge, and schedules volunteers. Works with the JPPM Executive Director and Outreach Coordinator when making any changes to the program.Helps to review content and accuracy of the JPPM site map, rack cards, the JPPM website, and other public-facing material. Integrates visitor feedback into the review and any suggested changes. Ensures that rack cards are stocked at the JPPM visitor center and in appropriate area and regional visitor centers and tourist bureaus.Helps monitor the Visitor Center, Pavilion, Exhibit Barn and surrounding landscape for general upkeep needs, infrastructure problems, and other facilities or public-safety concerns. Reports concerns to the Director of Facilities, JPPM Horticulturist, and supervisor.Participates in site-wide educational and public programming and events, serves on program-related committees and working groups, helps with off-site outreach, and fulfills other duties as assigned.Works with the JPPM Executive Director to develop a budget for the visitor center and visitor services programs, operations, and associated materials. Also works with supervisor and other staff to identify appropriate grant opportunities.Acts as the JPPM receiving officer for State inventory processes. Works with JPPM Business Manager (property officer) and other accountability officers at JPPM.MINIMUM QUALIFICATIONSEducation: GED or High School DiplomaExperience: Six months of work experience performing clerical duties in a professional environment.Notes:Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for the required experience.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for the required experience.Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.DESIRED OR PREFERRED QUALIFICATIONS :Bachelor’s degree with preference for degrees in the following areas: hospitality, public relations, public history, museum studies or related fields.Three years of experience working in a museum setting and/or public-facing cultural organization.Experience working in visitor services.One year of experience supervising staff and/or volunteers.Experience with retail operations.SELECTION PROCESS : Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Resumes are acceptable as additional information, however the application must be completed or it will be subject to rejection.EXAMINATION PROCESS : The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.BENEFITS : STATE OF MARYLAND BENEFITSFURTHER INSTRUCTIONS : Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
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www.jefpat.orgGRADE : 14LOCATION OF POSITION : 10515 Mackall Road, St. Leonard, MD 20685Main Purpose of Job : The main purpose of the Visitor Services Manager is to coordinate visitor services across the site, manage and operate the JPPM Visitor Center, collaborate with the JPPM Friends to oversee the museum store, and serve as the prime point of contact for public inquiries about JPPM operations and the site in general. The position hires, trains, and supervises the rest of the visitor services team and leads visitor services volunteers. The Visitor Services Manager oversees development of tours and appropriate programming for the visitor services division. By overseeing visitor services, serving as the prime contact for the public, and developing programs within the interpretive framework of JPPM, this position supports the Maryland Historical Trust’s mission to preserve and interpret the legacy of Maryland.POSITION DUTIES :Administers the visitor services division at JPPM; hires, trains, directs, and supervises visitor services staff and volunteers. Ensures all criminal background checks are performed and records are confidentially maintained for staff and volunteers with direct contact with minors. Directs daily operations for the visitor services division of Jefferson Patterson Park and Museum. Ensures coverage and staffing of the visitor services needs at the visitor center, the Patterson Center, and other high-trafficked visitor engagement areas. Manages the museum shop in collaboration with the JPPM Friends group. Handles cash, checks, and credit card transactions for the museum store and other JPPM public-facing programs. Oversees the maintenance of visitation statistics and generates reports as needed.Serves as the prime point of contact for the public and visitors at JPPM. Directs programmatic and operational inquiries to appropriate staff, monitors the main email address and phone numbers for JPPM. Responds to general inquiries and visitor concerns as appropriate. Oversees and schedules usage of the site by external groups for self-directed activities.Develops content for tours and programs that visitor services staff give to the public. Collaborates with appropriate JPPM staff during content development process. Ensures that JPPM’s Director of Education and Public Programming is aware of tours and programs being developed and offered.Oversees the visitor services volunteer program and groups. Trains volunteers, assesses their interactions with the public and content knowledge, and schedules volunteers. Works with the JPPM Executive Director and Outreach Coordinator when making any changes to the program.Helps to review content and accuracy of the JPPM site map, rack cards, the JPPM website, and other public-facing material. Integrates visitor feedback into the review and any suggested changes. Ensures that rack cards are stocked at the JPPM visitor center and in appropriate area and regional visitor centers and tourist bureaus.Helps monitor the Visitor Center, Pavilion, Exhibit Barn and surrounding landscape for general upkeep needs, infrastructure problems, and other facilities or public-safety concerns. Reports concerns to the Director of Facilities, JPPM Horticulturist, and supervisor.Participates in site-wide educational and public programming and events, serves on program-related committees and working groups, helps with off-site outreach, and fulfills other duties as assigned.Works with the JPPM Executive Director to develop a budget for the visitor center and visitor services programs, operations, and associated materials. Also works with supervisor and other staff to identify appropriate grant opportunities.Acts as the JPPM receiving officer for State inventory processes. Works with JPPM Business Manager (property officer) and other accountability officers at JPPM.MINIMUM QUALIFICATIONSEducation: GED or High School DiplomaExperience: Six months of work experience performing clerical duties in a professional environment.Notes:Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for the required experience.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for the required experience.Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.DESIRED OR PREFERRED QUALIFICATIONS :Bachelor’s degree with preference for degrees in the following areas: hospitality, public relations, public history, museum studies or related fields.Three years of experience working in a museum setting and/or public-facing cultural organization.Experience working in visitor services.One year of experience supervising staff and/or volunteers.Experience with retail operations.SELECTION PROCESS : Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Resumes are acceptable as additional information, however the application must be completed or it will be subject to rejection.EXAMINATION PROCESS : The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.BENEFITS : STATE OF MARYLAND BENEFITSFURTHER INSTRUCTIONS : Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
#J-18808-Ljbffr