Virginia Association of Museums
Job Listing: Visitor Services Coordinator
Virginia Association of Museums, Washington, District of Columbia, us, 20022
Job Listing: Visitor Services Coordinator
Compensation
- Salary range starts: $43K/year. Tudor Place provides excellent benefits to employees, including paid leave, paid holidays, free on-site parking and Museum Shop discount for all employees; life insurance and medical benefits are available to full-time employees.Job Type
- Non-Exempt, Full-Time, Non-Emergency; Schedule: Tuesday through Saturday, 9 a.m.—5 p.m.; occasional evenings and Sundays, with advance notice, may be required.Apply
- Please email Helen Hubbard-Davis, Director of Finance & Administration, at careers@tudorplace.org with a resume and cover letter. Please include “VISITOR SERVICES COORDINATOR” in the subject line. No phone calls please.Summary
- Tudor Place Historic House & Garden seeks a Visitor Services Coordinator. This position is responsible for ensuring a positive visitor experience by operating the Visitor Center, including the Museum Shop, and leading tours of the historic house. The ideal candidate will be a person who can collaborate with a team to create a vision for these experiences and regularly deliver them to the public. A skilled communicator who can navigate front-line customer interactions as capably as they can work with colleagues will thrive in this role.Job Responsibilities
-Open and close Visitor Center; coordinate site procedures for public hoursWork in the Visitor Center; greet visitors and provide a general orientation to the site; assist visitorsPromote programs and events to visitorsRegister and receive payment from visitors for hourly tours; sell Museum Shop merchandiseAnswer telephone and direct calls as needed; maintain shared phone and email mailboxesMaintain an orderly, attractive and welcoming Visitor Center, including restocking shelves and ordering suppliesAssist Director of Education & Visitor Services with merchandise purchasing, product development and Museum Shop displaysMaintain inventory in POS database, produce inventory reports and conduct physical inventory, with Director or Education & Visitor ServicesMaintain Museum Shop online storefront and process online ordersAssist with the training of Visitor Services Assistants; assist with the training of other staff, as neededOther duties as assignedCoordinate daily schedules for both tour coverage and Visitor Center coverage, with Director of Education & Visitor ServicesCoordinate group tours, with Director of Education & Visitor ServicesLead tours of historic house and gardenAid volunteer docents with tour groupsProcess registrations and payments for programs through Altru databaseSupport department with maintenance of accurate site-wide visitation statisticsAssist with volunteer records maintenanceAssist Director of Education & Visitor Services with docent trainingAssist with special programs, some of which may occur on holidays and after regular work hoursHelp with private event rentals as neededQualifications
-EXPERIENCE & EDUCATIONAL REQUIREMENTSBachelor’s degree (a major in communication, education, history or a related field a plus)1-3 years of experience working in a museum or other customer service settingExperience working with volunteers a plusKNOWLEDGE, SKILLS & ABILITIESDesire to work in a historic site/museum settingProficiency in Microsoft OfficeComputer literacy with ability to learn necessary office technologies including AltruCourteous, professional mannerEase with public speaking and leading toursAbility to work collaboratively as part of a diverse team of museum professionalsFlexibility, problem-solving skills and ability to adapt to changing needsThe physical requirements of this position are classified as medium work (exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects).This position requires climbing (stairs, ladders), stooping, kneeling, reaching, standing or walking for extended periods, lifting, grasping, visual acuity, keen spatial awareness and the ability to move within constricted spaces.Ability to work in a range of environmental conditionsTudor Place is an Equal Opportunity Employer.
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Compensation
- Salary range starts: $43K/year. Tudor Place provides excellent benefits to employees, including paid leave, paid holidays, free on-site parking and Museum Shop discount for all employees; life insurance and medical benefits are available to full-time employees.Job Type
- Non-Exempt, Full-Time, Non-Emergency; Schedule: Tuesday through Saturday, 9 a.m.—5 p.m.; occasional evenings and Sundays, with advance notice, may be required.Apply
- Please email Helen Hubbard-Davis, Director of Finance & Administration, at careers@tudorplace.org with a resume and cover letter. Please include “VISITOR SERVICES COORDINATOR” in the subject line. No phone calls please.Summary
- Tudor Place Historic House & Garden seeks a Visitor Services Coordinator. This position is responsible for ensuring a positive visitor experience by operating the Visitor Center, including the Museum Shop, and leading tours of the historic house. The ideal candidate will be a person who can collaborate with a team to create a vision for these experiences and regularly deliver them to the public. A skilled communicator who can navigate front-line customer interactions as capably as they can work with colleagues will thrive in this role.Job Responsibilities
-Open and close Visitor Center; coordinate site procedures for public hoursWork in the Visitor Center; greet visitors and provide a general orientation to the site; assist visitorsPromote programs and events to visitorsRegister and receive payment from visitors for hourly tours; sell Museum Shop merchandiseAnswer telephone and direct calls as needed; maintain shared phone and email mailboxesMaintain an orderly, attractive and welcoming Visitor Center, including restocking shelves and ordering suppliesAssist Director of Education & Visitor Services with merchandise purchasing, product development and Museum Shop displaysMaintain inventory in POS database, produce inventory reports and conduct physical inventory, with Director or Education & Visitor ServicesMaintain Museum Shop online storefront and process online ordersAssist with the training of Visitor Services Assistants; assist with the training of other staff, as neededOther duties as assignedCoordinate daily schedules for both tour coverage and Visitor Center coverage, with Director of Education & Visitor ServicesCoordinate group tours, with Director of Education & Visitor ServicesLead tours of historic house and gardenAid volunteer docents with tour groupsProcess registrations and payments for programs through Altru databaseSupport department with maintenance of accurate site-wide visitation statisticsAssist with volunteer records maintenanceAssist Director of Education & Visitor Services with docent trainingAssist with special programs, some of which may occur on holidays and after regular work hoursHelp with private event rentals as neededQualifications
-EXPERIENCE & EDUCATIONAL REQUIREMENTSBachelor’s degree (a major in communication, education, history or a related field a plus)1-3 years of experience working in a museum or other customer service settingExperience working with volunteers a plusKNOWLEDGE, SKILLS & ABILITIESDesire to work in a historic site/museum settingProficiency in Microsoft OfficeComputer literacy with ability to learn necessary office technologies including AltruCourteous, professional mannerEase with public speaking and leading toursAbility to work collaboratively as part of a diverse team of museum professionalsFlexibility, problem-solving skills and ability to adapt to changing needsThe physical requirements of this position are classified as medium work (exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects).This position requires climbing (stairs, ladders), stooping, kneeling, reaching, standing or walking for extended periods, lifting, grasping, visual acuity, keen spatial awareness and the ability to move within constricted spaces.Ability to work in a range of environmental conditionsTudor Place is an Equal Opportunity Employer.
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