Emory University
Network Analyst/Tech (OIT)
Emory University, Atlanta, Georgia, United States, 30383
Discover Your Career at Emory UniversityEmory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.
DescriptionThe Network Analyst/Tech is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices.
KEY RESPONSIBILITIES:
In the Network Operations Center, monitor critical processes for Emory's enterprise-wide systems and applications, monitor data downloads to ensure job completions, and address interruptions and failures.
Interact with others to resolve issues in a timely manner.
Maintain 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
Install, configure, maintain, and troubleshoot network services and devices.
Interact with customers to resolve network issues.
Perform inspections and upgrades.
Develop and maintain documentation.
Demonstrate strong technical aptitude regarding troubleshooting and testing activities related to network services.
Perform troubleshooting, testing, scripting, and coding.
Assist with systems, provide support without direction, and support modifications/changes to configuration.
Report to the NOC Manager, or the Run or Build Manager of Network Services.
Perform other duties as required.
MINIMUM QUALIFICATIONS:
An associate's degree in computer science, computer engineering, or related field, and two years of related IT experience, OR an equivalent combination of education, training, and experience.
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.
Emory Supports a Diverse and Inclusive CultureEmory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.
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DescriptionThe Network Analyst/Tech is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices.
KEY RESPONSIBILITIES:
In the Network Operations Center, monitor critical processes for Emory's enterprise-wide systems and applications, monitor data downloads to ensure job completions, and address interruptions and failures.
Interact with others to resolve issues in a timely manner.
Maintain 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
Install, configure, maintain, and troubleshoot network services and devices.
Interact with customers to resolve network issues.
Perform inspections and upgrades.
Develop and maintain documentation.
Demonstrate strong technical aptitude regarding troubleshooting and testing activities related to network services.
Perform troubleshooting, testing, scripting, and coding.
Assist with systems, provide support without direction, and support modifications/changes to configuration.
Report to the NOC Manager, or the Run or Build Manager of Network Services.
Perform other duties as required.
MINIMUM QUALIFICATIONS:
An associate's degree in computer science, computer engineering, or related field, and two years of related IT experience, OR an equivalent combination of education, training, and experience.
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.
Emory Supports a Diverse and Inclusive CultureEmory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.
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