Creative Project Manager - Customer Advocacy & Success

"Project Manager(Customer Advocacy & Success Campaigns)Position OverviewThis role will be supporting the Customer Advocacy team which is responsible for recruiting and vetting of happy customers into the program and the production and promotion of customer success stories for the our Telecommunication Client's Business Group. The project manager will help us activate stories internally and evangelize externally ensuring adherence to timelines, budget, and high-quality creative standards. The role requires building trust and consensus with our partners across Marketing, Sales, Legal, and Product and with our customers and ensuring timely delivery of multiple creative assets.This project is a 12 month contract, ideally hybrid in New York, NY, but they are open to fully remote for the right candidate.A day at work includes:60% on project management: Setting up projects, facilitating meetings, managing tasks and timelines in partnership - with our agencies, routing files for approvals, communicating on project status20% on operations and analytics: Refining processes, content audits, Google site refreshes, and building reports10% program management: Connecting our business and marketing priorities with program strategy building business cases and creative briefs.10% on administrative tasks: Team meetings, required training, learning and developmentQualificationsBachelor's degree in Marketing, Communications, or related field3+ years of experience in customer advocacy or related roles5+ years of Creative Production experienceA solid understanding of marketing communication fundamentals (channels, audience, content types, messaging) with a digital-first mindsetProficiency in complex project management tools (ex: Workfront) and Google SuiteStrong background in digital marketing and communicationsDesired Skills:Experience managing the creative development of customer success stories/case studiesExperience building creative briefsExperience in an external or in-house agency working with creative groupsProfessional writing or design experienceIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:Email your resume in Word to:sammy.realon@jobalert.creativecircle.com Please do NOT change the email subject line in any way. You must keep the JobID: : SL14-1827968 -- in the email subject line for your application to be considered.* Sammy Realon - Senior Recruiter, National DeliveryApplicants must be authorized to work in the U.S. This job was first posted by Creative Circle on 11/04/2024 and applications will be accepted on an ongoing basis until the position is filled or closed. Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.Copyright 1999 - 2024. CreativeCircle, Inc. All rights reserved. https://www.eeoc.gov/eeo-policy-statement

Minimum Salary: 20.00 Maximum Salary: 20.00 Salary Unit: Yearly