Jones Lang LaSalle Incorporated
Workplace Experience Ambassador
Jones Lang LaSalle Incorporated, San Jose, California, United States, 95199
Workplace Experience Ambassador
Remote Type: On-siteLocation: San Jose, CRITime Type: Full timePosted On: Publicado hace 2 díasJob Requisition ID: REQ393357JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. While providing front-of-house services is a key deliverable, the team is also responsible for standards of presentation, administration, and delivery of all meeting and event services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times, and have clear knowledge of all onsite emergency and evacuation procedures.What this job involves:Take ownership of the internal and external visitor experience, ensuring all interactions leave the customer with a positive, memorable experience.Delivery of all core front-of-house services such as sign-in, badging, luggage, lost and found, and deliveries.Receive, direct, and relay telephone, email, and other queries via front-of-house.Greet, assist, and direct candidates/new hires/visitors and the general public appropriately.Continual awareness of all onsite events, to ensure visitor experience is personalized and optimized.Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front-of-house and meeting and event areas, with great attention to detail.Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations.Monitor meeting room environments including furniture, signage, equipment, temperature, fabric, and consumables, ensuring fine detail is captured.Create and efficiently maintain up-to-date outlook, conference room finder, and SharePoint room booking systems for the identified meeting and event spaces.High awareness of local area services such as shops, restaurants, hotels, and transport, in order to support customers.Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events.Provide timely, accurate & personalized responses to meetings and events inquiries.Work flexibly in different settings as part of the team.Coordinate the daily updating of room booking displays in line with local/regional processes.Play a key part in supporting onsite space audits and walk-the-store processes.Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks.Every day is different, and in all these activities, we’d encourage you to show your ingenuity.Sounds like you? To apply you need to be / have:Experience in reception, concierge, or related field.Previous catering or hospitality experience is desirable.Excellent people skills and ability to interact with a wide range of client staff and demands.Previous experience of working within a high-profile corporate environment.Facilities Management exposure would be beneficial.Fluency in English and local language.Strong PC literacy and proven ability to manage daily activities using various systems.Very high attention to detail.Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.Ability to maintain professionalism at all times and be an ambassador of the team.Be an excellent team player with the want to go above and beyond for each other.What you can expect from us:You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...Apply today at jll.com/careers.Location:
On-site – San Jose, CRIJob Tags:
GREFIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
#J-18808-Ljbffr
Remote Type: On-siteLocation: San Jose, CRITime Type: Full timePosted On: Publicado hace 2 díasJob Requisition ID: REQ393357JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. While providing front-of-house services is a key deliverable, the team is also responsible for standards of presentation, administration, and delivery of all meeting and event services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times, and have clear knowledge of all onsite emergency and evacuation procedures.What this job involves:Take ownership of the internal and external visitor experience, ensuring all interactions leave the customer with a positive, memorable experience.Delivery of all core front-of-house services such as sign-in, badging, luggage, lost and found, and deliveries.Receive, direct, and relay telephone, email, and other queries via front-of-house.Greet, assist, and direct candidates/new hires/visitors and the general public appropriately.Continual awareness of all onsite events, to ensure visitor experience is personalized and optimized.Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front-of-house and meeting and event areas, with great attention to detail.Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations.Monitor meeting room environments including furniture, signage, equipment, temperature, fabric, and consumables, ensuring fine detail is captured.Create and efficiently maintain up-to-date outlook, conference room finder, and SharePoint room booking systems for the identified meeting and event spaces.High awareness of local area services such as shops, restaurants, hotels, and transport, in order to support customers.Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events.Provide timely, accurate & personalized responses to meetings and events inquiries.Work flexibly in different settings as part of the team.Coordinate the daily updating of room booking displays in line with local/regional processes.Play a key part in supporting onsite space audits and walk-the-store processes.Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks.Every day is different, and in all these activities, we’d encourage you to show your ingenuity.Sounds like you? To apply you need to be / have:Experience in reception, concierge, or related field.Previous catering or hospitality experience is desirable.Excellent people skills and ability to interact with a wide range of client staff and demands.Previous experience of working within a high-profile corporate environment.Facilities Management exposure would be beneficial.Fluency in English and local language.Strong PC literacy and proven ability to manage daily activities using various systems.Very high attention to detail.Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.Ability to maintain professionalism at all times and be an ambassador of the team.Be an excellent team player with the want to go above and beyond for each other.What you can expect from us:You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...Apply today at jll.com/careers.Location:
On-site – San Jose, CRIJob Tags:
GREFIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
#J-18808-Ljbffr