AEG
Guest Services Manager| Total Mortgage Arena
AEG, Bridgeport, Connecticut, us, 06610
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Overview
The Guest Services Manager is responsible for the hiring, training, scheduling, and supervising of all Guest Services, Building Security, Parking, and Public Safety personnel; oversee 24/7 building security. Position is accountable for providing a safe and enjoyable arena environment for guests and staff.
This role will pay a salary of $50,000 to $60,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)
This position will remain open until Dec 31, 2024
ResponsibilitiesHire, train, motivate and evaluate part-time Event, Security and Parking Staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination proceduresResponsible for managing the venue's 24/7 building security operations; operate the facility command center, monitor and operate closed-circuit surveillance, access control, and fire alarm systems; vets all visitors/contractors, verifies appropriate credentials and prevents unauthorized access to the premisesRoutinely patrols the property and maintains accurate notes and logs; lock and unlock doors as needed; guard property against damage and theftObserve facility for needed maintenance and repair; recognize and report damage and safety hazardsCreate work schedules for event staff, security, parking, and public safety personnel; delegate assignments; supervise during events and review performanceInteract with Production Manager to ensure appropriate levels of Guest Services, Security, and Public Safety personnel are coordinated for all eventsEnsure all safety and building guidelines are being followed, and proper security checks are conducted during guest entryAssist in the control and safety of all guests that visit the facility; ensure crowd control stays at a reasonable level and assist in conflicts and emergency situations as neededTrack, record, and report labor allocations for Department part-time staff for purposes of forecasting, benchmarking, budgeting, and event estimates/settlementsMaintain open communications between tenants, tours/promoters, contractors, employees, and facility guests as it relates to the Security and Public Safety needs for an eventCompletes all activity logs, incident reports, repair forms, and other documents in a clear, concise, and legible format in a timely, efficient mannerManage the acceptance and logging of all inbound packages/parcels at Loading DockServe as facility contact for all event-related concerns and/or complaintsCommunicate any problems and proposed solutions to Assistant General Manager and General ManagerWork a flexible schedule, including long nights, early mornings, weekends, and holidays as neededAct as Production Manager for events as needed; perform all related functions as requiredPerform other duties and responsibilities as assignedQualifications
Bachelor's degree from an accredited college/university with major coursework in facility management, sports management, business, or related field requiredThree to five (3-5) years of increasingly responsible experience in event management in an arena, convention center, stadium, or public assembly facility; internship experience will be considered in lieu of full-time experienceKnowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, and relevant federal, state, and local regulationsProficient in use of Microsoft Office programs; experience with AutoCAD preferred but not requiredMust have supervisory experience and the ability to select, train, motivate and manage staffMust be detail-oriented, self-motivated, have strong organizational skills and demonstrated interpersonal skills; ability to remain calm and focused in fast-paced environment and stressful situatoinsExemplary customer service skills with the ability to handle multiple tasks and priorities simultaneouslyAbility to work independently and as part of a teamAbility and willingness to work a flexible schedule including long and irregular hours that may vary due to functions and may include evenings, weekends, holidays, and extended number of consecutive days
Overview
The Guest Services Manager is responsible for the hiring, training, scheduling, and supervising of all Guest Services, Building Security, Parking, and Public Safety personnel; oversee 24/7 building security. Position is accountable for providing a safe and enjoyable arena environment for guests and staff.
This role will pay a salary of $50,000 to $60,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)
This position will remain open until Dec 31, 2024
ResponsibilitiesHire, train, motivate and evaluate part-time Event, Security and Parking Staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination proceduresResponsible for managing the venue's 24/7 building security operations; operate the facility command center, monitor and operate closed-circuit surveillance, access control, and fire alarm systems; vets all visitors/contractors, verifies appropriate credentials and prevents unauthorized access to the premisesRoutinely patrols the property and maintains accurate notes and logs; lock and unlock doors as needed; guard property against damage and theftObserve facility for needed maintenance and repair; recognize and report damage and safety hazardsCreate work schedules for event staff, security, parking, and public safety personnel; delegate assignments; supervise during events and review performanceInteract with Production Manager to ensure appropriate levels of Guest Services, Security, and Public Safety personnel are coordinated for all eventsEnsure all safety and building guidelines are being followed, and proper security checks are conducted during guest entryAssist in the control and safety of all guests that visit the facility; ensure crowd control stays at a reasonable level and assist in conflicts and emergency situations as neededTrack, record, and report labor allocations for Department part-time staff for purposes of forecasting, benchmarking, budgeting, and event estimates/settlementsMaintain open communications between tenants, tours/promoters, contractors, employees, and facility guests as it relates to the Security and Public Safety needs for an eventCompletes all activity logs, incident reports, repair forms, and other documents in a clear, concise, and legible format in a timely, efficient mannerManage the acceptance and logging of all inbound packages/parcels at Loading DockServe as facility contact for all event-related concerns and/or complaintsCommunicate any problems and proposed solutions to Assistant General Manager and General ManagerWork a flexible schedule, including long nights, early mornings, weekends, and holidays as neededAct as Production Manager for events as needed; perform all related functions as requiredPerform other duties and responsibilities as assignedQualifications
Bachelor's degree from an accredited college/university with major coursework in facility management, sports management, business, or related field requiredThree to five (3-5) years of increasingly responsible experience in event management in an arena, convention center, stadium, or public assembly facility; internship experience will be considered in lieu of full-time experienceKnowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, and relevant federal, state, and local regulationsProficient in use of Microsoft Office programs; experience with AutoCAD preferred but not requiredMust have supervisory experience and the ability to select, train, motivate and manage staffMust be detail-oriented, self-motivated, have strong organizational skills and demonstrated interpersonal skills; ability to remain calm and focused in fast-paced environment and stressful situatoinsExemplary customer service skills with the ability to handle multiple tasks and priorities simultaneouslyAbility to work independently and as part of a teamAbility and willingness to work a flexible schedule including long and irregular hours that may vary due to functions and may include evenings, weekends, holidays, and extended number of consecutive days