Help Desk Team Lead

IT Systems Support Sr. LeadThe IT Systems Support Sr. Lead will provide end user support for local and remote users; install, support, and maintain local and remote networks and computers; deploy new infrastructure equipment including local area networks, wireless networks, servers and related office infrastructure.On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required as well.Primarily provide Service Desk operations, system security and documentation, and general IT systems administrationManage and maintain Microsoft 365 users, licenses, and applications such as Exchange, SharePoint, Teams, Microsoft 365 GroupsSupport all aspects of IT systems management to include planning, design, acquisition, installation and set-up, testing, accreditation, fielding, support, and disposition of IT equipment, components, and softwareMonitoring and investigation support for potential cybersecurity incidentsPlan, schedule, coordinate, install, update, and accomplish day-to-day administration for software and hardware on multiple networksProvide Tier 2/3 help desk support for all IT networks and communications systems for on-site and off-site personnelTroubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardwareAnalyzes and tests new hardware / software configurationsPrepare technical documentation including standard procedures, reports, research and cost analysisProvide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN supportAssist with management of physical and virtual infrastructure support to include servers, networks, and applicationsAssist the technical lead with projects from implementation through testing and productionUpdate applications, websites, and content management systemsExperience3+ years of experience with computer systems support, Office365 Administration and license management, SharePoint Administration and support, and basic network administration.Experience in local and remote helpdesk supportThorough working knowledge of Microsoft Office 365 and Windows Operating SystemsExperience with Macintosh operating systems and Office365 setup or migrationsExperience with Windows 7, Windows 10, Server 2012, 2016, 2019, iOS, and Android PlatformsExperience installing software, patches and updates on desktops, Laptops and ServersHands-on experience with imaging and deployment and/or support of client systemsExperience with Active Directory and Windows Servers