Help Desk Team Lead

IT Systems Support Sr. Lead

The IT Systems Support Sr. Lead will provide end user support for local and remote users; install, support, and maintain local and remote networks and computers; deploy new infrastructure equipment including local area networks, wireless networks, servers and related office infrastructure.

On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required as well.

• Primarily provide Service Desk operations, system security and documentation, and general IT systems administration
• Manage and maintain Microsoft 365 users, licenses, and applications such as Exchange, SharePoint, Teams, Microsoft 365 Groups
• Support all aspects of IT systems management to include planning, design, acquisition, installation and set-up, testing, accreditation, fielding, support, and disposition of IT equipment, components, and software
• Monitoring and investigation support for potential cybersecurity incidents
• Plan, schedule, coordinate, install, update, and accomplish day-to-day administration for software and hardware on multiple networks
• Provide Tier 2/3 help desk support for all IT networks and communications systems for on-site and off-site personnel
• Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware
• Analyzes and tests new hardware / software configurations
• Prepare technical documentation including standard procedures, reports, research and cost analysis
• Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
• Assist with management of physical and virtual infrastructure support to include servers, networks, and applications
• Assist the technical lead with projects from implementation through testing and production
• Update applications, websites, and content management systems

Experience

• 3+ years of experience with computer systems support, Office365 Administration and license management, SharePoint Administration and support, and basic network administration.
• Experience in local and remote helpdesk support
• Thorough working knowledge of Microsoft Office 365 and Windows Operating Systems
• Experience with Macintosh operating systems and Office365 setup or migrations
• Experience with Windows 7, Windows 10, Server 2012, 2016, 2019, iOS, and Android Platforms
• Experience installing software, patches and updates on desktops, Laptops and Servers
• Hands-on experience with imaging and deployment and/or support of client systems
• Experience with Active Directory and Windows Servers