The Family Place
Sr. Director of Residential Programs
The Family Place, Dallas, Texas, United States, 75215
Job Details
Job LocationDallas, TX
Position TypeFull Time
Education LevelLCSW
Job ShiftDay
Job CategoryNonprofit - Social Services
Description
Position Summary:
Oversees strategic planning and techniques to implement, coordinate, and monitor program mission, vision, objectives. Provides leadership, supervision, and program development for all residential services programming to ensure quality service and coordination of services to adult and child clients impacted by domestic violence. Direct responsibility for all Emergency Shelter Services and Transitional Housing Program.
Direct Staff Supervision : Three (3) Program Directors
Key Responsibilities:
Program Supervision:Oversees the day-to-day operations of the organization's Emergency Shelter programs and Transitional Housing Program; provides supervision and accountability for direct service delivery of direct reports.Provides regular individual and team supervision to staff; provides supervision to non-licensed staff and clinical interns as needed.Manages concerns relating to staffing, scheduling, productivity, customer service skills and workload expectations.Collaborates with the Senior Director of Non-Residential Services to help meet housing and job training needs.Provides crisis support to clients as needed.Ensures appropriate staffing levels at all shelters and coordinates on-call, rotation schedules for managers.Ensures Program Directors and staff work collaboratively with all residential and non-residential programs to coordinate services to clients.Prepares annual performance evaluations and annual goals for Program Directors that reflect the agency's strategic planning and participates in the compensation and merit increase process.Ensures Program Director and their staff will have a 50% attendance rate at The Family Place sponsored trainings, or a minimum of six (internal or external) trainings per year.Collaborates with Manager Learning and Employee Development to ensure training programs fulfill the needs of program staff.Ensures Programs Directors prepare new staff with a smooth, informative, and productive on-boarding process their first year of employment with agency by providing an orientation process that provides mentoring, coaching, and training; feedback surveys will be sent to new staff throughout their first year of employment to capture their on-boarding throughout the year.Administration:
Develops policies and procedures to ensure quality services for clients and accountability of staff.Monitors programs for content, quality assurance, service delivery, equality, and procedural consistency.Reviews client surveys, statistics, and feedback from programs to ensure satisfaction rates are above 90%.Provides ongoing assessment and evaluation of Residential Programs to ensure that client needs, agency standards and funding requirements are met; uses outcome data to manage staff and program performance.Ensures accurate and up to date documentation, client files, and statistics as required by agency policies and funding sources.Supports the Executive Leadership Team to sustain organization culture, uphold its values and draw connections between them and day to day operations such that employees understand how their work contributes to their impact on client's lives.Manages and directs implementation, evaluation, and coordination of program policies and procedures to promote effective program and client services; identifies areas of change for program improvement, and plan and implement improvements.Monitors budgets related to service delivery of programs.Provides on-going assessment and evaluation of residential services programs to ensure that client needs, agency standards and funding requirements are met; uses outcome data to manage staff and program performance.Supports the professional development of staff, their core competency development, and their career pathway.Provides statistical and programmatic information needed for ensuring timely billing of all contracts.Ensures that program timesheets are completed on time and completes expense reports and credit card reports in a timely manner.Community Outreach
Builds and maintains collaborative relationships with partner agencies and service providers.Identifies and implements strategies to develop new program opportunities.Professional Development
Maintains current professional knowledge of crisis intervention, case management and counseling for domestic violence victims; keeps up to date information for community resources available to clients.Attends trainings that ensure LCSW license remains current.Participates in weekly, monthly, and annual employee and staff meetings and trainings.Other Duties
Supervision of interns (Master's Level and Clinical as needed).Performs other job-related duties as assigned.Qualifications
Requirements:
Master's Degree in Social Work and a minimum of four (4) years of management and supervision experience in the field of domestic violence. Must possess strong management, collaboration, communication, and planning skills. LCSW license required as well as advanced clinical skills for high-risk population of clients.
Licenses and Certifications:
LCSW requiredValid Texas Driver's LicenseKnowledge, Skills, and Abilities:
Knowledge of the dynamics of domestic violence and related issues.Knowledge of residential programs for underserved populations.Knowledge and experience of program development and performance management.Excellent oral and written communication skills.Ability to build strong teams to meet performance goals.Ability to demonstrate cultural competence and work with diverse populations within the community and with agency staff members.Ability to maintain confidentiality.Proficient in MS Office (Word, Excel, Outlook, PowerPoint) and data management environments.
Mental and Physical Abilities:
Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs).
Working Conditions:
Work may be performed but is not limited to an office environment. Ability to work some weekends and evenings.
Essential Functions:
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Must demonstrate/live our organizations guiding principles : Respect, Empathy, Accountability, Communication and Humor.
Job LocationDallas, TX
Position TypeFull Time
Education LevelLCSW
Job ShiftDay
Job CategoryNonprofit - Social Services
Description
Position Summary:
Oversees strategic planning and techniques to implement, coordinate, and monitor program mission, vision, objectives. Provides leadership, supervision, and program development for all residential services programming to ensure quality service and coordination of services to adult and child clients impacted by domestic violence. Direct responsibility for all Emergency Shelter Services and Transitional Housing Program.
Direct Staff Supervision : Three (3) Program Directors
Key Responsibilities:
Program Supervision:Oversees the day-to-day operations of the organization's Emergency Shelter programs and Transitional Housing Program; provides supervision and accountability for direct service delivery of direct reports.Provides regular individual and team supervision to staff; provides supervision to non-licensed staff and clinical interns as needed.Manages concerns relating to staffing, scheduling, productivity, customer service skills and workload expectations.Collaborates with the Senior Director of Non-Residential Services to help meet housing and job training needs.Provides crisis support to clients as needed.Ensures appropriate staffing levels at all shelters and coordinates on-call, rotation schedules for managers.Ensures Program Directors and staff work collaboratively with all residential and non-residential programs to coordinate services to clients.Prepares annual performance evaluations and annual goals for Program Directors that reflect the agency's strategic planning and participates in the compensation and merit increase process.Ensures Program Director and their staff will have a 50% attendance rate at The Family Place sponsored trainings, or a minimum of six (internal or external) trainings per year.Collaborates with Manager Learning and Employee Development to ensure training programs fulfill the needs of program staff.Ensures Programs Directors prepare new staff with a smooth, informative, and productive on-boarding process their first year of employment with agency by providing an orientation process that provides mentoring, coaching, and training; feedback surveys will be sent to new staff throughout their first year of employment to capture their on-boarding throughout the year.Administration:
Develops policies and procedures to ensure quality services for clients and accountability of staff.Monitors programs for content, quality assurance, service delivery, equality, and procedural consistency.Reviews client surveys, statistics, and feedback from programs to ensure satisfaction rates are above 90%.Provides ongoing assessment and evaluation of Residential Programs to ensure that client needs, agency standards and funding requirements are met; uses outcome data to manage staff and program performance.Ensures accurate and up to date documentation, client files, and statistics as required by agency policies and funding sources.Supports the Executive Leadership Team to sustain organization culture, uphold its values and draw connections between them and day to day operations such that employees understand how their work contributes to their impact on client's lives.Manages and directs implementation, evaluation, and coordination of program policies and procedures to promote effective program and client services; identifies areas of change for program improvement, and plan and implement improvements.Monitors budgets related to service delivery of programs.Provides on-going assessment and evaluation of residential services programs to ensure that client needs, agency standards and funding requirements are met; uses outcome data to manage staff and program performance.Supports the professional development of staff, their core competency development, and their career pathway.Provides statistical and programmatic information needed for ensuring timely billing of all contracts.Ensures that program timesheets are completed on time and completes expense reports and credit card reports in a timely manner.Community Outreach
Builds and maintains collaborative relationships with partner agencies and service providers.Identifies and implements strategies to develop new program opportunities.Professional Development
Maintains current professional knowledge of crisis intervention, case management and counseling for domestic violence victims; keeps up to date information for community resources available to clients.Attends trainings that ensure LCSW license remains current.Participates in weekly, monthly, and annual employee and staff meetings and trainings.Other Duties
Supervision of interns (Master's Level and Clinical as needed).Performs other job-related duties as assigned.Qualifications
Requirements:
Master's Degree in Social Work and a minimum of four (4) years of management and supervision experience in the field of domestic violence. Must possess strong management, collaboration, communication, and planning skills. LCSW license required as well as advanced clinical skills for high-risk population of clients.
Licenses and Certifications:
LCSW requiredValid Texas Driver's LicenseKnowledge, Skills, and Abilities:
Knowledge of the dynamics of domestic violence and related issues.Knowledge of residential programs for underserved populations.Knowledge and experience of program development and performance management.Excellent oral and written communication skills.Ability to build strong teams to meet performance goals.Ability to demonstrate cultural competence and work with diverse populations within the community and with agency staff members.Ability to maintain confidentiality.Proficient in MS Office (Word, Excel, Outlook, PowerPoint) and data management environments.
Mental and Physical Abilities:
Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs).
Working Conditions:
Work may be performed but is not limited to an office environment. Ability to work some weekends and evenings.
Essential Functions:
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Must demonstrate/live our organizations guiding principles : Respect, Empathy, Accountability, Communication and Humor.