Genesisshelter
Hotline Specialist
Genesisshelter, Dallas, Texas, United States, 75215
Genesis Women’s Shelter & Support is a non-profit agency providing a continuum of care for women and children who are victims of family violence. For over thirty years Genesis has been providing safety, shelter, crisis intervention, on-going counseling and advocacy for women and children at both residential and non-residential locations. Genesis continues to be a community leader in providing training and education on issues surrounding intimate partner and gender-based violence.
The Hotline Specialist responds to incoming hotline calls/text from survivors of domestic violence and provides crisis intervention, referrals, information and problem solving to all callers. This position also assists with the upkeep and maintenance of the shelter, and with meeting the needs of the shelter clients. Schedule flexibility and the ability to work with little notice are required for this position.
Schedule:Mon – Fri(3PM-11PM)
Perform telephone hotline crisis intervention and takes appropriate action, including new client intake and exit procedures
Provide problem solving, safety planning, education, advocacy and referrals to callers and current clients as appropriate
Prepare, clean, and make ready rooms for new families coming into the shelter.
Assist in overall office administration and maintenance, including maintaining common areas as necessary
Assist with administrative duties to include data tracking; Maintain accurate and timely documentation of client services
Work directly with other hotline staff, and shelter support staff for the purpose of coordinating needs and services of shelter clients
Assist with some light cleaning, meal prep, and meal service as needed
Skills / Requirements:
High School Diploma or GED; some college preferred-in related field-Social Work, Sociology, Human Services etc.
One year experience in a social service setting, preferably handling crisis calls and/or crisis intervention; knowledge if domestic violence a plus
Ability to handle on-site crisis situations, and adapt to the changing needs of the families we serve
Ability to manage time and complete multiple activities within a time limited frame.
Experience in social services atmosphere; customer service or client facing environment
Strong ability to multi-task and make critical decisions without a supervisor present
Must be able to demonstrate empathy and sensitivity to all clients
Ability to communicate effectively, both orally and in writing
Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred
Bilingual (English/Spanish) is preferred
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The Hotline Specialist responds to incoming hotline calls/text from survivors of domestic violence and provides crisis intervention, referrals, information and problem solving to all callers. This position also assists with the upkeep and maintenance of the shelter, and with meeting the needs of the shelter clients. Schedule flexibility and the ability to work with little notice are required for this position.
Schedule:Mon – Fri(3PM-11PM)
Perform telephone hotline crisis intervention and takes appropriate action, including new client intake and exit procedures
Provide problem solving, safety planning, education, advocacy and referrals to callers and current clients as appropriate
Prepare, clean, and make ready rooms for new families coming into the shelter.
Assist in overall office administration and maintenance, including maintaining common areas as necessary
Assist with administrative duties to include data tracking; Maintain accurate and timely documentation of client services
Work directly with other hotline staff, and shelter support staff for the purpose of coordinating needs and services of shelter clients
Assist with some light cleaning, meal prep, and meal service as needed
Skills / Requirements:
High School Diploma or GED; some college preferred-in related field-Social Work, Sociology, Human Services etc.
One year experience in a social service setting, preferably handling crisis calls and/or crisis intervention; knowledge if domestic violence a plus
Ability to handle on-site crisis situations, and adapt to the changing needs of the families we serve
Ability to manage time and complete multiple activities within a time limited frame.
Experience in social services atmosphere; customer service or client facing environment
Strong ability to multi-task and make critical decisions without a supervisor present
Must be able to demonstrate empathy and sensitivity to all clients
Ability to communicate effectively, both orally and in writing
Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred
Bilingual (English/Spanish) is preferred
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