Genesisshelter
Residential Specialist
Genesisshelter, Dallas, Texas, United States, 75215
Genesis Women’s Shelter & Support is a non-profit agency providing a continuum of care for women and children who are victims of family violence. For thirty years Genesis has been providing safety, shelter, crisis intervention, on-going counseling and advocacy for women and children at both residential and non-residential locations. Genesis continues to be a community leader in providing training and education on issues surrounding intimate partner and gender-based violence.
The Residential Specialist supports the campus and all clients who reside onsite. The Residential Specialist will assist with food service, campus care and cleanliness. Other duties will include completing make-readies (the process of preparing living areas for clients), coordination of donations and general supply management (inventory).
Perform crisis intervention and take appropriate action, including new client intake and exit procedures
Provide problem solving, safety planning, education, advocacy and referrals to current clients as appropriate
Participate in all aspects of food and beverage services on campus (preparing meals, setting out meals, serving meals, and clean up).
Prepare, clean, and make ready rooms and apartments for incoming or transitioning clients
Provide general support to clients in accessing basic needs items and navigating communal living
Participate in the care of the overall campus including environmental services, trash collection and disposal, meal prep & service, inventory management, and general care of all spaces
Assist in overall office administration and maintenance, including data tracking & collection, supply ordering, picking up and distribution of donations or purchases, coordinating maintenance and upkeep of agency equipment and spaces
Maintain accurate and timely documentation of client services
Work directly with other agency staff, vendors, volunteers and donors for the purposes of coordinating needs and services of residential clients
Skills / Requirements:
High School Diploma or GED or higher
Experience in social services atmosphere; customer service or client facing environment
Strong ability to multi-task and make critical decisions without a supervisor present
Must be able to demonstrate empathy and sensitivity to all clients
Ability to demonstrate the ability to manage high-stress situations
Ability to manage time and complete multiple activities within a time-frame
Ability to communicate effectively, both orally and in writing
Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred
Bilingual (English/Spanish) a plus
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The Residential Specialist supports the campus and all clients who reside onsite. The Residential Specialist will assist with food service, campus care and cleanliness. Other duties will include completing make-readies (the process of preparing living areas for clients), coordination of donations and general supply management (inventory).
Perform crisis intervention and take appropriate action, including new client intake and exit procedures
Provide problem solving, safety planning, education, advocacy and referrals to current clients as appropriate
Participate in all aspects of food and beverage services on campus (preparing meals, setting out meals, serving meals, and clean up).
Prepare, clean, and make ready rooms and apartments for incoming or transitioning clients
Provide general support to clients in accessing basic needs items and navigating communal living
Participate in the care of the overall campus including environmental services, trash collection and disposal, meal prep & service, inventory management, and general care of all spaces
Assist in overall office administration and maintenance, including data tracking & collection, supply ordering, picking up and distribution of donations or purchases, coordinating maintenance and upkeep of agency equipment and spaces
Maintain accurate and timely documentation of client services
Work directly with other agency staff, vendors, volunteers and donors for the purposes of coordinating needs and services of residential clients
Skills / Requirements:
High School Diploma or GED or higher
Experience in social services atmosphere; customer service or client facing environment
Strong ability to multi-task and make critical decisions without a supervisor present
Must be able to demonstrate empathy and sensitivity to all clients
Ability to demonstrate the ability to manage high-stress situations
Ability to manage time and complete multiple activities within a time-frame
Ability to communicate effectively, both orally and in writing
Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred
Bilingual (English/Spanish) a plus
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