Revel IT
IT Production Support III
Revel IT, Akron, Ohio, United States, 44329
Our Akron, Ohio client has a contract opening for
IT Production Support
who will assist with all aspects of day-to-day usage of the Vegetation Management work management software known as VMS (Vegetation Management Solution) on iOS mobile devices by ~ 2000 end users consisting of internal staff and external contractors who perform operational field activities on the distribution and transmission system in Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia.
Candidates must be local to Akron on-site preferredSchedule: 40 hours Monday - Friday7:00AM to 3:30PM with ½ lunch 7:00AM to 4:00PM with 1 hr lunch7:30AM to 4:00PM with ½ hr lunch 7:30AM to 4:30PM with 1 hr lunch8:00AM to 4:30PM with ½ hr lunch 8:00AM to 5:00PM with 1 hr lunchNote: Typical schedule above - occasional overtime and changes may be required from time to time
Skills Required:
5+ years of experienceExcellent customer service and communication skills in a fast-paced environment; ability to multitaskSuperior problem-solving and technical computer skills to provide Support Desk ticket resolutionPrior administrative assistance with support of data, databases, and Support DeskResponsibilities:
Daily Vegetation Management Technology Production Support of VMS for Business Unit:
Provide high level of exceptional customer support of end usersMaintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel, issued Equipment and Accessories for iOS mobile devicesMaintain, activate, troubleshoot wireless cellular accounts on iOS mobile devicesGeneral support, troubleshooting and assistance for iOS mobile devicesVPN functionalityBluetooth functionalityEnsuring compliance with Cyber Security user & device requirementsActive Directory user provisioningLicense provisioningMultifactor Authentication SupportCreate, respond, and resolve tickets representing VMS Support DeskInvestigate and resolve data issues within the VMS software to support tickets (~80-90% of duties)Provide administrative assistance in handling data for VMS in database (~80-90% of duties)Share screen with end users to resolve support ticketsIdentify enhancements and defects for VMS software enter into database (Quality Center or equivalent)Escalate tickets to appropriate department/vendor for resolutionAssist users with log on activation, MicroSoft Office 365 Apps, PowerBI usageShare results of daily application support in the form of lessons learned and global communications as identifiedComputer Use Agreement adherenceSoftware or hardware upgradesWork with staff and management to address any user non-compliance issuesProvide IT Solutions information users and iOS mobile devicesAssist with onboarding, offboarding and transfer of employeesIssue computer hardware and accessories to users as neededAttend staff meetings as required
IT Production Support
who will assist with all aspects of day-to-day usage of the Vegetation Management work management software known as VMS (Vegetation Management Solution) on iOS mobile devices by ~ 2000 end users consisting of internal staff and external contractors who perform operational field activities on the distribution and transmission system in Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia.
Candidates must be local to Akron on-site preferredSchedule: 40 hours Monday - Friday7:00AM to 3:30PM with ½ lunch 7:00AM to 4:00PM with 1 hr lunch7:30AM to 4:00PM with ½ hr lunch 7:30AM to 4:30PM with 1 hr lunch8:00AM to 4:30PM with ½ hr lunch 8:00AM to 5:00PM with 1 hr lunchNote: Typical schedule above - occasional overtime and changes may be required from time to time
Skills Required:
5+ years of experienceExcellent customer service and communication skills in a fast-paced environment; ability to multitaskSuperior problem-solving and technical computer skills to provide Support Desk ticket resolutionPrior administrative assistance with support of data, databases, and Support DeskResponsibilities:
Daily Vegetation Management Technology Production Support of VMS for Business Unit:
Provide high level of exceptional customer support of end usersMaintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel, issued Equipment and Accessories for iOS mobile devicesMaintain, activate, troubleshoot wireless cellular accounts on iOS mobile devicesGeneral support, troubleshooting and assistance for iOS mobile devicesVPN functionalityBluetooth functionalityEnsuring compliance with Cyber Security user & device requirementsActive Directory user provisioningLicense provisioningMultifactor Authentication SupportCreate, respond, and resolve tickets representing VMS Support DeskInvestigate and resolve data issues within the VMS software to support tickets (~80-90% of duties)Provide administrative assistance in handling data for VMS in database (~80-90% of duties)Share screen with end users to resolve support ticketsIdentify enhancements and defects for VMS software enter into database (Quality Center or equivalent)Escalate tickets to appropriate department/vendor for resolutionAssist users with log on activation, MicroSoft Office 365 Apps, PowerBI usageShare results of daily application support in the form of lessons learned and global communications as identifiedComputer Use Agreement adherenceSoftware or hardware upgradesWork with staff and management to address any user non-compliance issuesProvide IT Solutions information users and iOS mobile devicesAssist with onboarding, offboarding and transfer of employeesIssue computer hardware and accessories to users as neededAttend staff meetings as required