Service Line Lead

About the PositionPosition Description: Are you eager to join a mission-based organization that's embracing change and maximizing its impact on public health? We have a rewarding opportunity available for an entrepreneurial executive with a successful track record of driving service line growth and profitability. UNOS has been in the healthcare space for over 40 years, advancing care through the power of research and data insights. With a team of experts in business intelligence, data science, biostatistics, health informatics and more, we develop and deliver solutions that save lives and improve patient outcomes. As our Service Line Lead, you will diversify and grow our base of research consulting and data services. You will establish the strategic direction and business objectives for our research consulting and data services, maintaining effective long-term relationships with UNOS' clients. This key leadership role collaborates with internal and external stakeholders to continuously improve the differentiated value and financial health of our growing research consulting and data services portfolio. Key Responsibilities: •Develop strategic, business and operational plans to differentiate and grow service line. •Manage the financial performance (P&L) of the service line. •Lead a matrix team through the implementation of strategic, business development and operational plans for the service line, including team members from research, data analytics, business development, marketing, IT, finance and legal. •Oversee the development of marketing campaigns and communications for the service line. •Liaise with technical and operational departments for service / product improvements and prioritization of resources. •Oversee the product development lifecycle of offerings and tools within the service line including release cadence for product improvements and enhancements. •Generate market, customer and competitive insights to identify service line enhancements and new offerings. •Partner with our Business Development Lead to scope and negotiate customer / client agreements. •Build and maintain relationships with relevant vendors and partners. •Cultivate relationships with industry partners and collaborators. Collaborate with external affairs, as needed, to promote our expertise across healthcare and life sciences sectors. Minimum Requirements: •8+ years of progressive leadership experience in a research services and/or data services organization. Critical Skills: •Significant experience leading multi-disciplinary teams of data scientists, biostatisticians, public health researchers and/or behavioral scientists through project scoping and service delivery. •Experience developing new research and/or data services in response to emerging industry trends and client needs. •Experience partnering with business development / sales to align internal capabilities with external needs. •Exceptional communication skills, verbal and written. •Superior ability to build trust with colleagues, clients and collaborators. •Skilled in navigating ambiguity and complexity. Education: •A 4-year degree in a related field of study, such as biostatistics, public health, bioengineering, or behavioral science, or the equivalent experience. •Advanced degree is preferred Physical Requirements: General office demands Some travel required About UsThe United Network for Organ Sharing (UNOS) coordinates the nation's organ transplant system, providing vital services to meet the needs of men, women and children awaiting lifesaving organ transplants. Based in Richmond, Va., UNOS is a private, nonprofit membership organization.UNOS members encompass every transplant hospital, tissue matching laboratory and organ procurement organization in the United States, as well as voluntary health and professional societies, ethicists, transplant patients and organ donor advocates.Top workplace in Richmond since 2014UNOS is a great place to work! We have been named a Top Workplace in Richmond by the Richmond Times-Dispatch for 10 years in a row.Virginia Values Veterans CertifiedUNOS is V3-certified! V3- Certified companies work with the Department of Veterans Services and other strategic partners to support Virginia's Veterans.UNOS BenefitsFor information on UNOS, including more information on employee benefits, take a look at theUNOS Employee Benefits Summary.AuthorizationMust be authorized to work in the US.Sponsorship is not available for this position.Agency StatementNo Agencies Please.UNOS provide equal employment opportunity for all applicants and employees.It will not unlawfully discriminate or permit harassment against any employee or applicant on the basis of race, ethnicity, color, religion, national origin, gender, age, disability, familial or marital status, military or veteran status, sexual orientation, gender identity and expression, genetic information, or any other characteristics or classification protected under applicable law ("protected categories").This policy applies not only to hiring, but also to working conditions, benefits and privileges of employment, training, appointments for advancement, transfers, layoffs, recalls, terminations of employment and all other terms and conditions of employment.UNOS is also an affirmative action employer. It takes affirmative action to recruit and provide opportunities for advancement to qualified females and minorities, individuals with disabilities, special disabled veterans and other protected veterans.It hires and promotes based on job-related requirements and individual qualifications.Action is taken to ensure the fulfillment of this policy as to all phases of the employment process including hiring, placement, training, upgrading, transfers and/or demotions, recruiting, layoffs and termination of employment.UNOS invites individuals with disabilities and protected veterans to identify themselves, if they wish to do so. Such communication will be kept as confidential as possible and will be used only in accordance with the law.Candidates may contact the EEO/AA Officer at human.resources@unos.org to self-identify or request an accommodation. EEO is the Law | EEO is the Law Supplement | E-Verify Participation English/Spanish | Right to Work | Right to Work Spanish| Pay Transparency