Salesforce Chat 2.0 Developer (MIAW)

Role : Salesforce Chat 2.0 Developer (MIAW) Duration : Long Term Contract Location : Woodland Hills CA JOB DESCRIPTION: 7 years of experience in enterprise-level projects using agile software development methodologies Extensive experience with configuration and customization on the Salesforce platform Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs Key Einstein Tooling Including: Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience). AI and Integration Focus: Must have hands-on experience with Einstein in Salesforce Service Cloud Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience