Software Quality Assurance Analyst

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.We are seeking a meticulous and proactive Software QA Analyst to join our dynamic team. As a Software QA Analyst , you will be responsible for ensuring the quality of our software applications through meticulous testing and collaboration with cross-functional teams. You will play a critical role in identifying bugs, usability issues, and other potential problems before our products are deployed to customers.Responsibilities:Work with developers to automate the testing of in-sprint tickets. Provide early feedback, identify potential issues, and contribute to the development of testable and maintainable code.Work with product requirements, write automated tests using Cyrpress and/or Playwrite and deploy those tests as part of the build.Write load tests using tools such as Grafana K6Monitor deployments. Work closely with SREs to collect this data and how the application works in the real world .Work closely with feature development engineers, SREs, and business stakeholders. Be a steward for quality in the product from the beginning.Create automated API and GraphQL tests to ensure quality of contracts between interfaces for all our Digital Web UI ProductsContribute new ideas to improve software practices and processes.Submit and conduct peer code reviews as part of our DevOps pipeline.Working with Performance Monitoring Engineers to improve and optimize deployments, working towards high-performing CICD.Develop and execute test plans and test cases based on product requirements and technical specifications.Conduct manual testing and use automated testing tools to identify and report issues.Collaborate closely with software developers, product managers, and other stakeholders to ensure smooth product launches and deployments.Perform regression testing to ensure that previously identified and resolved defects do not reoccur.Document test results and create detailed bug reports.Participate in design and code reviews to provide input on testability and quality aspects of the product.Stay up-to-date with new testing tools and test strategies.Experiences:Bachelor's Degree in Information Technology with 5+ years of hands-on experience.Strong understanding of abstraction and ability to scale testing frameworks to cover base use cases with the ability to customize for brand-specific properties.Knowledge of modern authorization mechanisms and security best practices.Familiarity with modern build pipelines and tools.Comfortable in Google Cloud Platform, reading and consuming logs, and setting up dashboards in Grafana and/or New Relic.Track record of improving KPIs such as MTTR, escaped defect rate, test coverage, automation test execution time, and test effectiveness.Proven experience as a QA Engineer, QA Tester, or similar role in software developmentSolid understanding of QA methodologies, tools, and processes.Experience with test automation tools and frameworks (e.g., Selenium, Appium, JUnit, TestNG).Familiarity with Agile/Scrum development methodologies.Strong analytical and problem-solving skills.Excellent communication skills and ability to work effectively in a team environment.Attention to detail and a passion for delivering high-quality software productsIf you are an applicant residing in California, please view our privacy policy here: