Senior Quality Assurance Manager

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.We are seeking an experienced Senior Manager of Quality Assurance to oversee the quality assurance efforts within our tech organization. This individual will lead a team of QA engineers, drive automation strategies, and implement cutting-edge testing frameworks, with a particular focus on .NET applications. The Senior QA Leader will collaborate closely with development, DevOps, and product teams to ensure continuous integration and delivery of high-quality software products.Key Responsibilities: Leadership & Strategy: Lead and mentor a team of QA engineers, establishing goals, performance metrics, and career development opportunities.Automation Strategy: Develop and implement QA automation frameworks to increase efficiency in testing processes, with a strong focus on automation tools for .NET applications.Test Planning & Execution: Oversee the creation of detailed test plans, scenarios, scripts, and automation, ensuring high test coverage and efficient test execution.Continuous Improvement: Introduce and advocate for new tools, technologies, and processes to streamline and improve testing efforts. Emphasize the adoption of modern tools for testing .NET applications.Cross-Functional Collaboration: Work closely with development, product, and DevOps teams to ensure software releases are thoroughly tested and meet both functional and performance requirements.DevOps Integration: Lead initiatives to integrate QA processes into the DevOps pipeline, enabling continuous testing and continuous integration/continuous delivery (CI/CD).Test Environment Management: Oversee the maintenance and creation of robust test environments to support functional and performance testing needs.Metrics & Reporting: Develop and track key performance indicators (KPIs) related to testing processes, automation coverage, defect rates, and overall quality assurance.Compliance & Best Practices: Ensure QA processes adhere to industry best practices, security guidelines, and regulatory requirements where applicable.Qualifications: Experience: 8 years of experience in QA, with at least 3 years in a leadership role managing QA teams and strategies.Automation Expertise: Proven experience with QA automation frameworks and tools (e.g., Selenium, NUnit, xUnit) for testing .NET applications.Technical Skills: Strong understanding of .NET applications and related testing tools and frameworks. Familiarity with programming languages such as C#, Python, or JavaScript.DevOps & CI/CD: Hands-on experience integrating QA processes into DevOps pipelines (e.g., Jenkins, Azure DevOps, GitLab CI).Testing Tools: Expertise in using modern testing tools and platforms such as Postman, JMeter, BrowserStack, and others.Leadership Skills: Proven ability to lead and mentor teams, with a track record of building high-performing QA teams.Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate across departments and with senior leadership.Problem-Solving: Strong analytical and troubleshooting skills, with a proactive approach to identifying and resolving quality-related issues.This is an hybrid position based in Chicago, ILSalary: $145,000-210k plus 15% performance bonus