Net2source
Desktop Support Specialist
Net2source, Bartlesville, Oklahoma, us, 74005
Job DescriptionKey AccountabilitiesProvides resolution to all desktop support requests.Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.Works independently to troubleshoot all support requests and follow escalation policies.Participates in testing, documentation and implementation of assigned projects.Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
Required and Preferred Skills and ExperienceExperienced level, typically 5-7 years of experience.Provides more technical/functional support than administrative support.Demonstrates a thorough working knowledge of technology, applications, terminology, and procedures required of job function.Performs varied and more complex tasks.Makes decisions within broad parameters.
Required and Preferred Skills and ExperienceExperienced level, typically 5-7 years of experience.Provides more technical/functional support than administrative support.Demonstrates a thorough working knowledge of technology, applications, terminology, and procedures required of job function.Performs varied and more complex tasks.Makes decisions within broad parameters.