Skier Services Systems Coordinator - Winter 2024 - 25

Seasonal (Seasonal) Classic, consistent quality from a winning team Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Assist with all IT needs for the Skier Services Division. Perform administrative tasks, assist with daily web reconciliation reports, provide technical application support, and organize training sessions with various departments. Assist with daily operations as needed. RESPONSIBILITIES: Assist with all divisional hardware/software daily issues (division has approximately 140 computers) Assist with training of staff on how to troubleshoot hardware and software issues before reporting to IT Prioritize, organize, and submit work orders to the IT team via Freshservice Alterra support site Setup computer stations across the division, organize terminals, cables, and printers before the start and at the end of the season Assist with the setup of all Skier Services audio/visual equipment for meetings and training sessions, maintain equipment calendar Understand divisional desktop and web applications (DVSS, flaik, Ikon, InContact, Inntopia, Microsoft, RTP, Reports, Mi9, etc.) and stay current with updates to support departments as needed Assist business analyst with all divisional computer application training (material/information) Assist with accounts payables and receivables (DVSS, Inntopia, etc.) Daily operations backup, both as front line/phone agent or as needed in other capacity Perform all other assigned duties and responsibilities when appropriate QUALIFICATIONS: Minimum 18 years of age Excellent communication and guest service skills Seven-day-a-week availability, typically five days at 8-10 hours per day Computer proficient; able to type 35 wpm; MS Word and Excel applications Ability to multi-task; detail-oriented, and attentive to follow through Must be organized, motivated, keep a positive attitude and remain calm during high-stress times DEER VALLEY SKIER SERVICES EXPECTATIONS: Exemplify a strong work ethic Function as a team player Interact with members of Skier Services peer group, instructors, agents, and supervisors in a positive and professional manner Interact positively with other Deer Valley Resort employees Communicate any suggestions or concerns to a manager in a timely manner Speak and act professionally while on duty Support/follow Deer Valley Resort policies and procedures and DV Employee Handbook guidelines Be a good example to those around you with a positive, supportive attitude DATES OF EMPLOYMENT: Mid-November to mid-April PAY RATE: Based on Experience Deer Valley Resort is an Equal Opportunity Employer.