Jim Shorkey Family Auto Group
Service Manager
Jim Shorkey Family Auto Group, Pittsburgh, Pennsylvania, us, 15289
Jim Shorkey Auto Group is in search of our next best Service Manager to join our team. In this role, you will be providing leadership for technicians and our service advisors. You will be responsible for planning and directing operations and improving productivity, efficiency, profitability and customer satisfaction. Please review the duties and requirements to see if this is the right fit for you!
Primary Duties:
Hire, train, and develop all members in the Service DepartmentPrepares and administers an annual operating budget for the service department.Establishes and maintains good working relationships with customers to encourage repeat and referral business.Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.Serves as liaison with factory representativesKeeping a record of accounts and financial informationFocusing on customer retention by building relationshipsKeeping track of time and payroll for Service employeesKeeping track of service and inventory recordsOrdering parts and supplies as neededMaintains safe work environment.Benefits:
Advancement OpportunityPositive Work EnvironmentMedical, Dental, Vision, HSA/FSA, Life, and Disability Insurance401K plan + MatchPaid VacationNo SundaysEmployee DiscountCompany Issued UniformsRequirements
CRM and Inventory Management Tool ExperienceProfessional appearanceStrong work ethicAbove average computer and phone skillsHave basic computer skills. Training will be provided for necessary programs.Be organized, professional and courteousBe committed to 100% customer satisfactionYou must be able to explain repairs , while also being able to understand technical jargon in order to effectively communicate with technicians.
Primary Duties:
Hire, train, and develop all members in the Service DepartmentPrepares and administers an annual operating budget for the service department.Establishes and maintains good working relationships with customers to encourage repeat and referral business.Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.Serves as liaison with factory representativesKeeping a record of accounts and financial informationFocusing on customer retention by building relationshipsKeeping track of time and payroll for Service employeesKeeping track of service and inventory recordsOrdering parts and supplies as neededMaintains safe work environment.Benefits:
Advancement OpportunityPositive Work EnvironmentMedical, Dental, Vision, HSA/FSA, Life, and Disability Insurance401K plan + MatchPaid VacationNo SundaysEmployee DiscountCompany Issued UniformsRequirements
CRM and Inventory Management Tool ExperienceProfessional appearanceStrong work ethicAbove average computer and phone skillsHave basic computer skills. Training will be provided for necessary programs.Be organized, professional and courteousBe committed to 100% customer satisfactionYou must be able to explain repairs , while also being able to understand technical jargon in order to effectively communicate with technicians.