Account Manager

Job Description
BrandStar Studios is in search of a dynamic, results-driven Account Manager to support our growing list of clients and act as the key point person for the client relationship. The Account Manager will be responsible for building and maintaining strong relationships with clients, ensuring that all of their creative and production needs are met. This role serves as the primary point of contact between the clients and our internal teams, including creative, production, and post-production, to deliver exceptional service and successful project outcomes. Prior experience in media, television production, or related field is a must!

Specific responsibilities of the Account Manager include:

• Act as the main point person for clients regarding all production needs, managing client expectations and fostering strong, long-term relationships.
• Conduct discovery and needs analysis conversations with clients to form a solid understanding of clients' business goals, uncover opportunities to grow the account relationship, and develop creative solutions that meet client objectives.
• Develop and continually improve upon a new client onboarding process.
• Lead new business opportunities through completion of client onboarding. Clearly define project scopes, timelines, deliverables, and budgets.
• Collaborate with internal teams to ensure the successful execution of client projects from conception to completion.
• Provide regular project updates to clients and address any concerns or changes throughout the production process.
• Work with internal team to ensure projects are completed on time, within scope, and on budget.
• Identify opportunities for account growth and upsell additional services to clients.
• Manage client retention initiatives, as well as growth.
• Develop Client Experience playbook.
• Monitor project performance, lead project post-mortems, and work with teams to improve future service delivery.
• Establish strategies to fulfill the needs of the client and maximize the relationships.
• Arrange Studio tours with prospective and existing clients to include an agenda with other BrandStar Studios personnel as appropriate.

This position generally operates within the regular business hours of 8:30-5:30, Monday through Friday but must be flexible to work evenings and weekends based upon production schedule.

Who is BrandStar?

BrandStar is a fully integrated multi-media, digital video, and television production facility. We are experts in connecting PEOPLE with BRANDS to do LIFE better by way of delivering current and strategically relevant brand content that inspires, educates, and enhances the lives of our viewers and media audiences.

For more information on us, please visit our website www.BrandStar.com. You can also see our state-of-the-art TV Production Studio by visiting www.BrandStarStudios.com.

Experience and Skills

• Bachelors' degree in mass communication media arts, marketing, communications, business, or a related field or equivalent experience required.
• Minimum 3 years prior work experience in an account management role. Prior experience in a creative production, media, or advertising environment preferred.
• Strong understanding of video production.
• Excellent organizational skills with the ability to work effectively in a fast-paced environment.
• Must have strong written and verbal communication skills and the ability to interact with all personality types.
• Proven ability to manage multiple projects simultaneously, ensuring timely and quality delivery.
• Ability to build rapport, establish and maintain strong relationships.
• A creative thinker with strong problem-solving skills.
• Intermediate level proficiency in Microsoft Office Suite applications.
• Proficient in client and project management principles.
• Possess a positive, team player attitude.