Senior Application Support Specialist (SQL / Java)

ADP is hiring a Senior Application Support Specialist (SQL / Java)

Are you looking for a culture where you can bring your passions, put your unique skills to use and learn as much as possible?

Puzzle solver. Sees obstacles as opportunities. Uses logic and judgment to navigate or unravel challenges.

Does this sound like you?

Well, then you might just be the right person we're looking for.

To thrive in this role, you'll need to be curious, persistent, and at times persuasive. You'll need to be familiar with other HCM or payroll products. You'll use your leadership and persuasion with the product team to implement necessary fixes for the end user's benefit. As a Senior Support Specialist you'll also leverage your leadership and teaching skills to train and mentor junior-level professionals. You will own the releases with your product features and be responsible for building out the plans, dividing tasks among the team, identifying problems, and solving them. If you are looking for a role that is strictly 9-5, this may not be the job for you. Pace should not scare, and flexibility is a must since production support doesn't always occur during regular business hours. But as part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

• You will be responsible for the support of the RUN application, including writing SQL scripts, delivering highly automated, intelligent, and predictive software solutions. Also, you will assist in receiving and resolving tasks assigned through the ticketing tools or emails.
• Interface with ADP's development teams and infrastructure teams for issue resolutions. You will develop and document ADP's operational procedures, while creating new knowledge articles to capture new learning for reuse across the ADP international organization. Analyze, resolve, and close assigned incident tickets. Research and resolve technical and applications issues. Recommend and drive process enhancements, and identify common issues in systems and processes.
• Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures; respond promptly and professionally; analyze impact and scope to determine tier-one resolution. Skilled in running and creating queries via QMF; modify query output; provide end users with daily reports.
• Support system implementations and projects; assist in all technical problems (i.e. performance, security, etc.) for the multi-products supported by SBS. Effectively troubleshoot, replicate and develop workarounds as needed and in interim to ensure client service. Document and communicate the results to internal and external users, corporate development, external business partners, and/or clients. Identify user needs and requirements to existing and proposed system issues; document user requirements thoroughly via Service Desk (SD).
• Maintain appropriate record of resolution through the SD system. Use Knowledge Management database to locate solutions to issues. Ensure case notes thoroughly detail the problem and resolution are comprehensive of the issue and are documented professionally.
• Provide complex technical expertise for industry standard, database applications. Review and communicate compliance obligations, highlighting client service opportunities and/or enhancements.
• Perform other related duties as assigned.

TO SUCCEED IN THIS ROLE:

• You'll have a Bachelor's degree OR equivalent. Preferably in Computer Science, Computer Engineering, Electrical Engineering, Information Technology or a related field plus seven (7) years of experience (Required)
• 5+ years of experience writing SQL queries.
• Ability to read underlying application code based on business technical requirements but may include (Ecode, SQR, PL/SQL, and Java) and have an understanding of program functionality.
• Demonstrated computer literacy and ability to prioritize tasks/schedules.
• Proven ability to manage time, projects and multiple competing priorities.
• Ability to work under pressure of time constraints, and to prioritize assignments as necessary.
• Excellent oral and written communications and phone skills.
• Ability to communicate effectively regarding areas of the ADP products that are unfamiliar
• Proficient in MS Office applications, especially Word and Excel Proficiency in using PC

PREFERRED QUALIFICATIONS:

• Certification in areas related to programming, operating systems, database administration or network operations.
• Database administration or engineering; system administration; network administration; software application support / helpdesk experience.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

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