TPR and Control Oversight Manager

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Qualifications

Position Qualifications:

• Bachelor's Degree from an accredited university or 4 years of relevant experience OR a High School Diploma or GED and 6 years of Risk Management or other related experience in the Financial Services Industry
• 7 years of experience in Third Party Risk Management
• 7 years of experience working in Financial Services industry
• 5 years of experience Developing and Managing Third-Party Risk and Management Processes
• 3 years of experience in Project Management
• 2 years of experience in eGRC Archer

Job Description

TPR Control Oversight Manager

The TPR and Control Oversight Manager will provide oversight to all lines of business for new engagements and ongoing risk assessment activities. Lead a team of Third-Party risk support and ongoing monitoring analysts and responses in regulatory matters, including exams and meetings. Design and implement analysis process and produce reports with vendor metrics program throughout the lifecycle.

Position Responsibilities:

Ongoing Monitoring Oversight

• Efficiently and accurately establish metrics and deliver against them in a robust validated, consistent, and repeatable process.
• Review supply agreements, contractual terms, and relationship management oversight requirements.
• Develop an understanding of line of business operations, their complexities, trade-offs, and impacts when outsourcing products and services.
• Create and manage the framework for key metrics or key performance indicators, associated with outsourced services. Provide oversight of the management activities, evidence of management, and documentation and remediation of identified issues.
• Identify opportunities for process improvements to deliver increasing operational efficiency in the Third-Party monitoring oversight processes.
• Analyze and understand highly complex business problems and regulatory requirements that are part of operating in the financial industry.
• Build processes and controls which continuously enhance the Third-Party oversight program and develop new ideas based on interactions with partners, Third-Parties, and regulators.
• Document common issues and help find innovative solutions supporting line of business teams to achieve business objectives and management of Third-Parties.

TPR Archer Process, Training Process Oversight

• Identify systemic improvements based on analysis of late data, issues, business unit complaints, surveys, etc.
• Develop and administer ongoing Supplier Manager training and job aids for process and system (Archer) and provide input and aid in the development of policies focused on the security of third-party business processes.
• Develop and maintain supplier risk and control monitoring plans, performing monitor activities and analysis of evidence to determine controls are operating effectively.
• Conduct quality assurance activities for inherent risk questionnaires, due diligence questionnaires, supplier performance reviews, exit strategies, and other process artifacts.
• Conduct semi-annual supplier manager forum and continuous training presentations.
• Review Annual Compliance Based Training Content for required updates and launch training for new hires and Third-Party managers. Provide annual training requirement list.
• Assist contract owners with maintaining relationships with the Third-Parties to ensure compliance, requesting audit, tests or other evidence requests are completed timely.
• Maintain an inventory of in-scope artifacts and report their compliance status as required by stakeholders, management, review boards, regulatory bodies, and auditors.

Team and Project Management

• Foster relationships and influence the behavior internal teams and external parties.
• Direct supervisor for business support staff that provides guidance and oversight on risk assessment process and ongoing management activities.
• Share information, transfer knowledge and expertise to team members and lines of business.
• Develop and present TPR program during regulatory and audit examinations in support of Program Owner (Mgr Ops and Third-Party Risk).
• Identify risk assessment process, ongoing review requirements, performance management, and oversight opportunities. Educate team on consistent documentation and requirements of evidence for first line and facilitate common approaches.
• Serve as project manager for responses to audit and regulatory findings.

Oversight Assessment Processes

• Managing direct reports to complete oversight activities to ensure management initiatives, such as risk reviews, open findings and QA audits are completed accurately.
• Contributing participant with the Risk Assessment team in the implementation of strategic change with and enhancements.
• Support and Champion the Third-Party risk assessment framework for the bank and present updates/enhancements/changes to Committee's as required.
• Review team sample of quality reviews of first and second line of defense analysis to identify potential concerns as part of the onboarding process for new Third-Partys and current
• Third-Partys during reassessment.
• Provide management updates related to open issues within Enterprise related to the Risk Assessment process.
• Analyze Risk Area Control Effectiveness Ratings for gap in controls and work with supplier managers with addressing the risk acceptance or remediation during business reviews or contract negotiations.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.